BSOD when playing BF3. ntoskrnl.exe seems to be causing it?


  1. Posts : 1
    Windows 7 home premium 64bit
       #1

    BSOD when playing BF3. ntoskrnl.exe seems to be causing it?


    Hello all,

    Relative computer noob that somehow built his own computer a few years ago lol. Recently I have been getting the dreaded BSOD almost everytime I play BF3, and I am finally deciding to try to get some help on the matter. The causes seem to vary however I've noticed that ntoskrnl.exe seems to be the culprit more often than not. Again, I'm somewhat of a computer noob so I'm not too sure what to really make of all the dmp files, to say I'm confused would be a huge understatement. I've uploaded my dmp file with this post, and if anyone could chime in on what I should do I would greatly appreciate it.

    Thanks!

    As far as system specs
    Gigabyte 880UD-3H
    Phenom 1055t
    HD 6870
    8gb ram
    Windows 7 64bit OEM version
      My Computer


  2. Posts : 544
    Windows 7 64bit
       #2

    Hi deltax,

    Majority of the crashes seem to be caused by the 'ntkrnlmp.exe' driver.
    Driver Description: NT Kernel & System - Different versions/date stamps according to OS and system specifications
    The driver installs with 'Windows updates'.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4A, {75732e09, 2, 0, fffff8800a3daca0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 0000000075732e09, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff8800a3daca0, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  AvastSvc.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    Another driver that seems to be causing trouble is 'dxgmms1.sys' (DirectX Graphics MMS), which also installs itself via 'Windows Updates'.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800533ecee, fffff880021bd6a8, fffff880021bcf00}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800533ecee, The address that the exception occurred at
    Arg3: fffff880021bd6a8, Exception Record Address
    Arg4: fffff880021bcf00, Context Record Address

    The following 'Windows update' has failed to install numerous times; which may have an impact on the system performance.
    Code:
    2013-02-13	11:46:29:806	 396	ee8	Misc	WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
    2013-02-13	11:46:29:806	 396	ee8	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    Is the processor overclocked? Could not pull up the detail.
    Code:
    3: kd> !sysinfo cpuspeed
    sysinfo: unknown error 80004005
    Please try the following steps:
    1. Try using the system in 'Safe Mode'; if the system does not crash in this diagnostic environment, a 'driver' is likely to be the root cause.
    2. Uninstall 'Avast' & 'Tuneup Utilities 2012' from the system. Restart it and update 'Windows' to install 'Microsoft Security Essentials'; recheck results.

    Also follow instructions in the tutorial to share the findings: Windows Genuine and Activation Issue Posting Instructions

    Do reply with the details; will take it forward from there.

      My Computer


 

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