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Dell Latitude E5400 0x124 BSOD
After installing fresh windows 7 I keep getting BSOD. Previously I had XP and had no problems. All drivers should be up do date.
I will attach my log to the post.
After installing fresh windows 7 I keep getting BSOD. Previously I had XP and had no problems. All drivers should be up do date.
I will attach my log to the post.
Hi RaidoR,
The system crash seems to be happening due to a 'hardware issue':
Please run 'Hardware Diagnostics' to check 'hardware functionality':Code:Loading Dump File [C:\Errors\RaidoR\SF_11-03-2013\031113-38547-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0xfffff800`02a1f000 PsLoadedModuleList = 0xfffff800`02c5ce50 Debug session time: Mon Mar 11 11:47:25.547 2013 (UTC + 5:30) System Uptime: 0 days 0:00:30.388 Loading Kernel Symbols ..................................................... Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa8004b17038, 0, 0} Probably caused by : hardware Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa8004b17038, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`02fe06b0 fffff800`02cd9a89 : fffffa80`04b17010 fffffa80`036fa040 00000000`0000003c 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c fffff880`02fe0bd0 fffff800`02bbb547 : fffffa80`04b17010 fffff800`02c345f8 fffffa80`036fa040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49 fffff880`02fe0c00 fffff800`02b23b95 : fffff800`02c96360 fffffa80`048eccb8 fffffa80`048eccb0 fffffa80`036fa040 : nt!WheapProcessWorkQueueItem+0x57 fffff880`02fe0c40 fffff800`02a9e161 : fffff880`01108e00 fffff800`02b23b70 fffffa80`036fa040 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25 fffff880`02fe0c70 fffff800`02d34166 : 00000000`00000000 fffffa80`036fa040 00000000`00000080 fffffa80`036e7840 : nt!ExpWorkerThread+0x111 fffff880`02fe0d00 fffff800`02a6f486 : fffff880`009ea180 fffffa80`036fa040 fffff880`009f4f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`02fe0d40 00000000`00000000 : fffff880`02fe1000 fffff880`02fdb000 fffff880`02fdfea0 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV Followup: MachineOwner
- Power off the notebook > Power it back on > Repeated tap 'F 12 key' at the 'Dell splash screen' > Highlight 'Diagnostics' > Tap 'Enter' > Capture and share 'errors' is any. (Alternatively, you may launch the diagnostics by 'powering on' the system with the 'function key' held down.
1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.
2) Ensure that the machine is adequately cooled. That will rule out most (lack of) cooling issues.Following device drivers need to be updated; please use these links to install latest drivers for your machine (Tested with Windows 7 32 bit):Code:1: kd> lmntsmn start end module name fffff880`00f28000 fffff880`00f7f000 ACPI ACPI.sys Tue Jul 14 04:49:34 2009 (4A5BC106) fffff880`010cd000 fffff880`010d8000 amdxata amdxata.sys Tue May 19 23:26:59 2009 (4A12F2EB) fffff880`00de9000 fffff880`00df2000 atapi atapi.sys Tue Jul 14 04:49:47 2009 (4A5BC113) fffff880`010a3000 fffff880`010cd000 ataport ataport.SYS Tue Jul 14 04:49:52 2009 (4A5BC118) fffff880`00ff0000 fffff880`00ffc000 BATTC BATTC.SYS Tue Jul 14 05:01:01 2009 (4A5BC3B5) fffff880`00d0a000 fffff880`00dca000 CI CI.dll Tue Jul 14 07:02:13 2009 (4A5BE01D) fffff880`01800000 fffff880`01830000 CLASSPNP CLASSPNP.SYS Tue Jul 14 04:49:58 2009 (4A5BC11E) fffff880`00cac000 fffff880`00d0a000 CLFS CLFS.SYS Tue Jul 14 04:49:57 2009 (4A5BC11D) fffff880`01000000 fffff880`01073000 cng cng.sys Tue Jul 14 05:19:40 2009 (4A5BC814) fffff880`00fe7000 fffff880`00ff0000 compbatt compbatt.sys Tue Jul 14 05:01:02 2009 (4A5BC3B6) fffff880`01830000 fffff880`0183e000 crashdmp crashdmp.sys Tue Jul 14 05:31:01 2009 (4A5BCABD) fffff880`019cd000 fffff880`019e3000 disk disk.sys Tue Jul 14 04:49:57 2009 (4A5BC11D) fffff880`0184a000 fffff880`01853000 dump_atapi dump_atapi.sys Tue Jul 14 04:49:47 2009 (4A5BC113) fffff880`0183e000 fffff880`0184a000 dump_ataport dump_ataport.sys Tue Jul 14 04:49:47 2009 (4A5BC113) fffff880`01853000 fffff880`01866000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 04:51:51 2009 (4A5BC18F) fffff880`01124000 fffff880`01138000 fileinfo fileinfo.sys Tue Jul 14 05:04:25 2009 (4A5BC481) fffff880`010d8000 fffff880`01124000 fltmgr fltmgr.sys Tue Jul 14 04:49:59 2009 (4A5BC11F) fffff880`0122b000 fffff880`01235000 Fs_Rec Fs_Rec.sys Tue Jul 14 04:49:45 2009 (4A5BC111) fffff880`01993000 fffff880`019cd000 fvevol fvevol.sys Tue Jul 14 04:52:15 2009 (4A5BC1A7) fffff880`01400000 fffff880`0144a000 fwpkclnt fwpkclnt.sys Tue Jul 14 04:51:08 2009 (4A5BC164) fffff800`02ffc000 fffff800`03045000 hal hal.dll Tue Jul 14 06:57:36 2009 (4A5BDF08) fffff880`0198a000 fffff880`01993000 hwpolicy hwpolicy.sys Tue Jul 14 04:49:22 2009 (4A5BC0FA) fffff880`00dca000 fffff880`00dd2000 intelide intelide.sys Tue Jul 14 04:49:48 2009 (4A5BC114) fffff800`00bbb000 fffff800`00bc5000 kdcom kdcom.dll Tue Jul 14 07:01:07 2009 (4A5BDFDB) fffff880`01200000 fffff880`0121a000 ksecdd ksecdd.sys Tue Jul 14 04:50:54 2009 (4A5BC156) fffff880`015bf000 fffff880`015ea000 ksecpkg ksecpkg.sys Tue Jul 14 05:20:34 2009 (4A5BC84A) fffff880`00c54000 fffff880`00c98000 mcupdate mcupdate.dll Tue Jul 14 06:59:10 2009 (4A5BDF66) fffff880`00c39000 fffff880`00c53000 mountmgr mountmgr.sys Tue Jul 14 04:49:54 2009 (4A5BC11A) fffff880`01138000 fffff880`01170000 MpFilter MpFilter.sys Thu Nov 01 04:13:06 2012 (5091A97A) fffff880`00f88000 fffff880`00f92000 msisadrv msisadrv.sys Tue Jul 14 04:49:26 2009 (4A5BC0FE) fffff880`01170000 fffff880`011ce000 msrpc msrpc.sys Tue Jul 14 04:51:32 2009 (4A5BC17C) fffff880`01978000 fffff880`0198a000 mup mup.sys Tue Jul 14 04:53:45 2009 (4A5BC201) fffff880`0146d000 fffff880`0155f000 ndis ndis.sys Tue Jul 14 04:51:40 2009 (4A5BC184) fffff880`0155f000 fffff880`015bf000 NETIO NETIO.SYS Fri Apr 09 08:13:59 2010 (4BBE946F) fffff800`02a1f000 fffff800`02ffc000 nt ntkrnlmp.exe Tue Jul 14 05:10:48 2009 (4A5BC600) fffff880`0124b000 fffff880`013ee000 Ntfs Ntfs.sys Tue Jul 14 04:50:47 2009 (4A5BC14F) fffff880`00fd2000 fffff880`00fe7000 partmgr partmgr.sys Tue Jul 14 04:49:58 2009 (4A5BC11E) fffff880`00f92000 fffff880`00fc5000 pci pci.sys Tue Jul 14 04:49:51 2009 (4A5BC117) fffff880`00de2000 fffff880`00de9000 pciide pciide.sys Tue Jul 14 04:49:49 2009 (4A5BC115) fffff880`00dd2000 fffff880`00de2000 PCIIDEX PCIIDEX.SYS Tue Jul 14 04:49:48 2009 (4A5BC114) fffff880`00c00000 fffff880`00c39000 pcmcia pcmcia.sys Tue Jul 14 05:01:10 2009 (4A5BC3BE) fffff880`0121a000 fffff880`0122b000 pcw pcw.sys Tue Jul 14 04:49:27 2009 (4A5BC0FF) fffff880`00c98000 fffff880`00cac000 PSHED PSHED.dll Tue Jul 14 07:02:23 2009 (4A5BE027) fffff880`0193e000 fffff880`01978000 rdyboost rdyboost.sys Tue Jul 14 05:04:34 2009 (4A5BC48A) fffff880`01936000 fffff880`0193e000 spldr spldr.sys Mon May 11 22:26:27 2009 (4A0858BB) fffff880`01601000 fffff880`017fe000 tcpip tcpip.sys Fri Apr 09 08:15:54 2010 (4BBE94E2) fffff880`00fc5000 fffff880`00fd2000 vdrvroot vdrvroot.sys Tue Jul 14 05:31:31 2009 (4A5BCADB) fffff880`0144a000 fffff880`0145a000 vmstorfl vmstorfl.sys Tue Jul 14 05:12:54 2009 (4A5BC67E) fffff880`00e00000 fffff880`00e15000 volmgr volmgr.sys Tue Jul 14 04:49:57 2009 (4A5BC11D) fffff880`00e15000 fffff880`00e71000 volmgrx volmgrx.sys Tue Jul 14 04:50:33 2009 (4A5BC141) fffff880`018ea000 fffff880`01936000 volsnap volsnap.sys Tue Jul 14 04:50:08 2009 (4A5BC128) fffff880`00e75000 fffff880`00f19000 Wdf01000 Wdf01000.sys Tue Jul 14 04:52:07 2009 (4A5BC19F) fffff880`00f19000 fffff880`00f28000 WDFLDR WDFLDR.SYS Tue Jul 14 04:49:54 2009 (4A5BC11A) fffff880`00f7f000 fffff880`00f88000 WMILIB WMILIB.SYS Tue Jul 14 04:49:51 2009 (4A5BC117)
Note: Download each file one by one; and follow the on-screen instructions to finish installation. Restart the system if prompted.
1. Intel Chipset Software: Driver Details | Dell US
2. Media Card Reader: Driver Details | Dell US
3. Audio: Driver Details | Dell US
4. Ethernet Driver: Driver Details | Dell US
5. Intel 5100 WLAN: Driver Details | Dell US
6. Intel Display: Driver Details | Dell US
Update the BIOS firmware:
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
- Click Driver Details | Dell US to download and update the firmware
Hope this helps. Do reply with the findings; will take it forward from there.
Updated all drivers and still keep getting BSOD
Just a note:
I noticed you do not have Windows Service pack 1 installed also ensure all Windows updates are installed.
https://www.sevenforums.com/windows-updates-activation/139146-windows-7-service-pack-1-faqs-installation-issues-helpful-links.html
Hi RaidoR,
Thank you for the reply.
Was wondering if you ran the 'Hardware Diagnostics' as I suggested in my previous post; please share the results.
You may also try to change the 'SATA Mode' in 'BIOS' to see if that helps. Please follow these steps:
- Restart the unit > Repeatedly tap 'F2' key to enter the 'System Setup' > Locate & Expand 'SATA Operation' (Mouse would not work in this environment; use the 'arrow keys' to navigate) > Please change the 'SATA Mode' from 'AHCI' to 'ATA' (If the current setting is AHCI); else, change it to 'AHCI' if the current setting is 'ATA' > Tap 'F10' key to 'Save settings' and 'Exit' > Try getting back to 'Windows' and check results.
You may find the following 'BIOS navigation commands' useful:
Also install 'Windows Updates' as suggested by Northernsoul55.
@Northernsoul55: Thank you for the valuable inputs, Dave :)
Also share the recent crash dump data for analysis: Blue Screen of Death (BSOD) Posting Instructions
Do reply with the findings; will take it forward.
Installed W7 SP1, Dell diagnostics showed no errors and Prime95 run over night without errors. Today I will run Memtest overnight and post results.
Hi RaidoR,
Thank you for the reply.
Good that the result of 'diagnostics' look fine and 'Windows sp1' is installed; please run 'Memtest' and share results.
Would like to know if you tried changing the 'SATA Mode' in 'BIOS'. If you continue facing the issues, also change that setting as suggested and check if the notebook 'Blue screens' again.
Do reply with the results.
Memtest - 13 passes, no error. Changed SATA mode to AHCI, let's see what happens :)
Hi RaidoR,
Thank you for the reply.
It is recommended that you move the settings from 'ATA' to 'AHCI' before installing 'Windows 7'. Switching to 'AHCI (Advanced Host Controller Interface)' allows SATA drive hot plug and supports 'native command queuing (NCQ)'. This is likely to improve Windows 7 performance. Please observe the system to see if it works fine.
Do reply with the findings; glad to assist.