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Windows 7: Blue screen on shutdown. Usb driver stop code

11 Mar 2013   #1
Asiyreh

Win 7 Ult. 32bit
 
 
Blue screen on shutdown. Usb driver stop code

Hi guys I've followed the instruction and used the program to collect the dump files etc. Attached.

Symptoms are as described in the title.

"Blue screen on shutdown. Usb driver stop code"

This mightn't have anything to do with the problem, but I've a logictech mouse and keyboard(k260) sending data to a small Usb stick receiver in the hp 6735s laptop.

Windows 7 32bit.


My System SpecsSystem Spec
.
12 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Go through steps mentioned in this tutorial: USB Driver - General Fix for Problems

Download and install Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

Update your BIOS as well:
Code:
BIOS Version/Date	Hewlett-Packard 68GPP Ver. F.0E, 14/09/2009
System File Checker:Check your hard drive(s) for errors by running chkdsk
My System SpecsSystem Spec
12 Mar 2013   #3
Asiyreh

Win 7 Ult. 32bit
 
 

Thanks Kool, This issue is an intermittent one. So what I'll do is mark the issue as solved go through the troubleshooting steps and I'll reopen a case with updated information if the problem continues to persist.

Win 7 forum leads the way!
My System SpecsSystem Spec
.

12 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Post here if you have problems again.
My System SpecsSystem Spec
12 Mar 2013   #5
Asiyreh

Win 7 Ult. 32bit
 
 

K Cat will do. Thanks for the help my friend
My System SpecsSystem Spec
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 Blue screen on shutdown. Usb driver stop code




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