BSoD, sorry to bother you guys with this.

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  1. Stevelondon
    Posts : 8
    windows 7 64bit Home Prem
       New #1

    BSoD, sorry to bother you guys with this.


    Sorry to sign up to the forums to ask for help but I am pulling my hair out trying to find the cause of my random BSoD.

    Background.

    Been getting some random BSoD for quite some time(thought it was down to a video driver as was unable to remove/install latest driver) so decided to reformat and install a fresh windows. During an update I was surprised to see a BSoD. I have since then run chkdsk, memtest86,prime95,for long periods 12hr+ no problems, run furmark burn in test and no errors whatso ever. I have real copy of windows7 aswell(very old copy tho).

    i have attached some files that mean nothing to me, this is my last hope before I have to take it to a technical engineer.

    thanks in advance
    Last edited by Stevelondon; 12 Mar 2013 at 14:03. Reason: seems i am unable to upload the .dmp files
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  3. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #2

    Please begin by installing Service pack 1 It contains a number of security and stability fixes that may help (or even fix) your problem:

    Learn how to install Windows 7 Service Pack 1 (SP1)
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  4. Stevelondon
    Posts : 8
    windows 7 64bit Home Prem
    Thread Starter
       New #3

    thanks for the reply, I have that installed already, as with all other updates.
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  6. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #4

    check out these two hotfixes and see if they help:
    "0x0000003B" Stop error when you run certain applications in Windows 7 or in Windows Server 2008 R2
    "0x0000003b" Stop error when the memory usage of memory-mapped file is high in Windows 7 or Windows Server 2008 R2

    also please run the following virus scanners to check for possible infections:

    Windows Defender Offline
    http://support.kaspersky.com/5350?vs=s88446#s88446
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  7. Stevelondon
    Posts : 8
    windows 7 64bit Home Prem
    Thread Starter
       New #5

    thank you very much for your time Dsprague. I will do as you say and keep you updated over the next week or so. I hope it works :)
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  8. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #6

    Between my self and the other BSOD analysts on this site I am sure we can get you all sorted out.
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  10. Stevelondon
    Posts : 8
    windows 7 64bit Home Prem
    Thread Starter
       New #7

    hi guys think it happened again, had a random shutdown while I was afk so not 100% sure it was a BSoD. Can anyone take a look for me please ?

    on a side not is there a way for the BSoD to stay up rather than reset the PC.(think I read there is a setting to do this).

    thanks in advance
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  11. Stevelondon
    Posts : 8
    windows 7 64bit Home Prem
    Thread Starter
       New #8

    Do you think if I buy win8 this will fix my problem ?
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  12. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #9

    It looks like this BSOD was caused by memory corruption, please run memtest86+ for at least 8 passes to check for problems with your RAM:

    RAM - Test with Memtest86+

    Tip: do this overnight it can take quite some time.
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  13. Stevelondon
    Posts : 8
    windows 7 64bit Home Prem
    Thread Starter
       New #10

    thanks for the reply, I am a little shocked to be honest as I ran intensive tests all all hardware before I posted. I am pretty sure I had 11 or 12 passses on memtest it was 100% more than 10.

    I will rerun tonight.

    thanks again
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