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Windows 7: BSoD when opening Chrome browser

12 Mar 2013   #1
lotor

Win 7 Home Premium x64
 
 
BSoD when opening Chrome browser

I have a customer whos laptop has been giving a BSoD since 3-6-13. On 3-8-13 both ad-aware and Spybot Search Destroy were installed run, and found issues that were fixed. Advised customer to install Chrome and since that time, whenever chrome is opened BSoD happens. I need to know what the initial BSoD cause was as well as the most recent. I have included the SF file.


My System SpecsSystem Spec
.
12 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download and install Intel RST, this version.

The crash dumps are not resulting any finite cause for Chrome related.

But as a test, you may uninstall SpyBot, as it sometimes has some issues with windows 7 system.
Uninstall these programs too, on a test basis, as they are also know network blockers.
Code:
Start Menu\Programs\Ad-Aware Antivirus
Start Menu\Programs\COMODO 
Start Menu\Programs\COMODO\COMODO System-Cleaner
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Update the drivers:
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
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 BSoD when opening Chrome browser




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