Irql gt zero at system service


  1. Posts : 3
    Not sure..
       #1

    Irql gt zero at system service


    Windows 7 home premium Service pack 1 64 bit operating system.

    Problem event name:BlueScreen
    Os Version:6.1.7601.2.1.0.768.3
    Locale ID>2070

    Additional information about the problem:
    BCCode: 4a
    BCP1: 000000007767138A
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF880072AAB60
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\031313-46878-01.dmp
    C:\Users\Iogurte\AppData\Local\Temp\WER-68047-0.sysdata.xml


    This BSOD has happened a few times when the computer was already running but this was the first time it happened on startup.
    Last edited by gchain; 13 Mar 2013 at 11:26.
      My Computer


  2. Posts : 3
    Not sure..
    Thread Starter
       #2

    I think these attached files should suffice to describe the problem?
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Welcome to Seven Forums.

    Driver Description: Bit Defender Driver Reference Table - bdfwfpf.sys
    Code:
    fffff880`072aa838  fffff880`068cea9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for bdfwfpf.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
     bdfwfpf+0xca9a
    Your BSOD's were caused by Bit Defender. I would remove it to test and see if the BSOD's stop.

    Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


    Run a full scan with both (separately) once downloaded, installed and updated.

    Perform a System File Check to check the integrity of all protected Windows 7:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Check your hard drive(s) for errors by running chkdsk

    Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

    Let us know the results and further BSOD's if any.


    BSOD BUGCHECK SUMMARY
    Code:
    **************************Wed Mar 13 21:39:41.948 2013 (UTC + 6:00)**************************
    Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\031313-46878-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime: 0 days 0:01:16.353
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BugCheck 4A, {7767138a, 2, 0, fffff880072aab60}
    BugCheck Info: STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Usual causes:  Device driver 
    Arguments:
    Arg1: 000000007767138a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff880072aab60, 0
    BUGCHECK_STR: RAISED_IRQL_FAULT
    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
    PROCESS_NAME: vsserv.exe
    FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  1 20:23:25.036 2013 (UTC + 6:00)**************************
    Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\030113-34460-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime: 0 days 0:40:12.331
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BugCheck 4A, {76ff138a, 2, 0, fffff8800d380b60}
    BugCheck Info: STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Usual causes:  Device driver 
    Arguments:
    Arg1: 0000000076ff138a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff8800d380b60, 0
    BUGCHECK_STR: RAISED_IRQL_FAULT
    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
    PROCESS_NAME: vsserv.exe
    FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb  1 22:31:13.403 2013 (UTC + 6:00)**************************
    Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\030113-34460-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime: 0 days 0:40:12.331
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BugCheck 4A, {7778138a, 2, 0, fffff8800c7f5b60}
    BugCheck Info: STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Usual causes:  Device driver 
    Arguments:
    Arg1: 0000000076ff138a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff8800d380b60, 0
    BUGCHECK_STR: RAISED_IRQL_FAULT
    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
    PROCESS_NAME: vsserv.exe
    FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  4. Posts : 3
    Not sure..
    Thread Starter
       #4

    Very good, fast answer !
    5/5 will use this forum in the future.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Thank you!

    I hope it works for you. Please post an update on how things turn out :)
      My Computer


 

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