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Windows 7: Irql gt zero at system service


13 Mar 2013   #1

Not sure..
 
 
Irql gt zero at system service

Windows 7 home premium Service pack 1 64 bit operating system.

Problem event name:BlueScreen
Os Version:6.1.7601.2.1.0.768.3
Locale ID>2070

Additional information about the problem:
BCCode: 4a
BCP1: 000000007767138A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880072AAB60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031313-46878-01.dmp
C:\Users\Iogurte\AppData\Local\Temp\WER-68047-0.sysdata.xml


This BSOD has happened a few times when the computer was already running but this was the first time it happened on startup.

My System SpecsSystem Spec
.

13 Mar 2013   #2

Not sure..
 
 

I think these attached files should suffice to describe the problem?
My System SpecsSystem Spec
13 Mar 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to Seven Forums.

Driver Description: Bit Defender Driver Reference Table - bdfwfpf.sys
Code:
fffff880`072aa838  fffff880`068cea9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0xca9a
Your BSOD's were caused by Bit Defender. I would remove it to test and see if the BSOD's stop.

Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Check your hard drive(s) for errors by running chkdskNumber down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Let us know the results and further BSOD's if any.


BSOD BUGCHECK SUMMARY
Code:
**************************Wed Mar 13 21:39:41.948 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\031313-46878-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:01:16.353
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {7767138a, 2, 0, fffff880072aab60}
BugCheck Info: STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Usual causes:  Device driver 
Arguments:
Arg1: 000000007767138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880072aab60, 0
BUGCHECK_STR: RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: vsserv.exe
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
**************************Fri Mar  1 20:23:25.036 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\030113-34460-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:40:12.331
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {76ff138a, 2, 0, fffff8800d380b60}
BugCheck Info: STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Usual causes:  Device driver 
Arguments:
Arg1: 0000000076ff138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d380b60, 0
BUGCHECK_STR: RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: vsserv.exe
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
**************************Fri Feb  1 22:31:13.403 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\030113-34460-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:40:12.331
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {7778138a, 2, 0, fffff8800c7f5b60}
BugCheck Info: STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Usual causes:  Device driver 
Arguments:
Arg1: 0000000076ff138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d380b60, 0
BUGCHECK_STR: RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: vsserv.exe
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
.


13 Mar 2013   #4

Not sure..
 
 

Very good, fast answer !
5/5 will use this forum in the future.
My System SpecsSystem Spec
13 Mar 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thank you!

I hope it works for you. Please post an update on how things turn out
My System SpecsSystem Spec
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 Irql gt zero at system service




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