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Windows 7: BSOD Stop Code F4

17 Mar 2013   #11
Saurabh A

Windows 7 64bit
 
 

Hi cosmikdebris,

It appears that the efforts haven't produced positive results; apologies for the unpleasant experience.

The issue could be related to the 'drive firmware'. There could be other possible reasons as well. Would like to have a better understanding of options that have already been tried (Dell perspective).

Please share the following information with me through a 'private message' (to ensure confidentiality of your personal information):
- System 'Service Tag'
- Account Holder's name (Person who purchased the system, as in Dell records)
- Country where the system was purchased
- Country where it is currently being used

Do reply with the information; will take it forward from there.




My System SpecsSystem Spec
.
17 Mar 2013   #12
cosmikdebris

Windows 7 Home Premium 64 bit
 
 

Hi Saurabh,

Thank you for your reply .

I should note that I have contacted Dell and they are sending a technician to inspect the hardware, and this may resolve the issue.

The following things have already been tried:

-Reset to factory image
-Windows re-install
-BIOS flash
-Dell hardware diagnostic test (100% good)

I have also done chkdsk and scannow myself; no bad sectors were found and the file system was intact. I also used SeaTools to test the hard disks in my system and no problems were found.

Thanks again for your reply, I appreciate your help.
My System SpecsSystem Spec
17 Mar 2013   #13
Saurabh A

Windows 7 64bit
 
 

Hi cosmikdebris,

Thank you for sharing the details.

I checked the case details. The issue looks weird as it persisted even after 'factory restore/Windows re-installation' (Considering that Dell Diagnostics passed).

Your system was shipped with two 'Hard Drives':
- 500 GB, SATA 2, 5.4K RPM Drive
- Solid State Drive, 32 GB (Samsung)

Though, no errors have been observed during 'Diagnostics', a replacement 'Hard Drive' (500 GB S2 Drive) has been sent. This has been done to rule out the possibility of a possible 'Hard Drive' malfunction. This is based on an assumption that may not work if the issue exists with the SATA connector on the 'Motherboard' (where hard drive is connected); a very rare possibility.

In my opinion, it is a logical choice in this situation; can help us isolate if this 'Drive' is causing trouble.

I tried to check but could not find any known issues with this system model in regards to the 'Solid State Drive' functionality/firmware. Will look for some more information to see if a similar issue has been observed, reported or fixed; will keep you posted.

You may want to take a glance at the 'listed drivers' for your system. Please check and verify if you installed all these drivers / firmware updates after performing 'Windows re-installation'. (If you attempt the installation of any of these drivers/firmware updates, please check for the 'Important Information' section mentioned underneath the 'file download': Drivers & Downloads | Dell US

Would recommend you to go ahead with the 'Hard drive replacement and observe the system performance; strong possibility that the issue gets fixed. Do reply with the findings; will take it forward from there.

My System SpecsSystem Spec
.

19 Mar 2013   #14
cosmikdebris

Windows 7 Home Premium 64 bit
 
 

Hi Saurabh,

A technician from Dell came to my house today and replaced the hard drive. So far so good! I will post again if I have any problems.
My System SpecsSystem Spec
19 Mar 2013   #15
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's good news, so far. I hope it continues. if you have any further problems, please post them here. And, Thanks Saurabh, your help is much appreciated.
My System SpecsSystem Spec
19 Mar 2013   #16
Saurabh A

Windows 7 64bit
 
 

Hi cosmikdebris,

Thank you for the response.

Please use the system with the replacement drive and see if that helps. It you still experience issues, the 'SATA connector' on the motherboard may be a possible culprit.

Please observe the system performance and reply with the findings. Will take it forward from there.

Would also request you to 'remove' the 'Service Tag' & 'Account Name' information from one of your previous posts; may not be appropriate when shared in an open forum.

@essenbe: You are most welcome, Steve.

My System SpecsSystem Spec
23 Mar 2013   #17
Saurabh A

Windows 7 64bit
 
 

Hi cosmikdebris,

I am checking for an update on status of the 'blue screen errors' that you were facing. Please share your observations after the 'hard drive' replacement.
Do reply if you have any further questions; would be glad to assist.



My System SpecsSystem Spec
10 Apr 2013   #18
cosmikdebris

Windows 7 Home Premium 64 bit
 
 

Hi Saurabh,

I apologize for the lack of response recently. Since the hard drive was replaced a few weeks ago I've experienced no errors, everything is functioning perfectly now. Thank you for your assistance.

-Matt
My System SpecsSystem Spec
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