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Windows 7: BSOD BCCode 1e

13 Mar 2013   #1
lmxru

Windows 7 Ultimate x64
 
 
BSOD BCCode 1e

The BSOD occurs commonly when restarting. It'll happen randomly when web browsing also. I've noticed that the ethernet connection cannot connect to the internet. I'll have to install a wireless usb adapter and connect that way. I've completely reinstalled Windows 7 and the BSOD error still occurs. the SF zip is attached.


My System SpecsSystem Spec
.
13 Mar 2013   #2
Saurabh A

Windows 7 64bit
 
 

Hi lmxru,

Both system crashes seem to be caused by the 'ntkrnlmp.exe' driver; KMODE_EXCEPTION_NOT_HANDLED (1e).
his is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem.

Code:
Loading Dump File [C:\Errors\SF_13-03-2013\031313-22323-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`02866000 PsLoadedModuleList = 0xfffff800`02aaa670
Debug session time: Thu Mar 14 03:59:13.029 2013 (UTC + 5:30)
System Uptime: 0 days 0:07:30.262
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80002bd7cda, 1, 18}

Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+29a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002bd7cda, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ObpCreateHandle+29a
fffff800`02bd7cda f0480fba6f1800  lock bts qword ptr [rdi+18h],0

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000018

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002b14100
 0000000000000018 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  RtWLan.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88002fd2340 -- (.trap 0xfffff88002fd2340)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80036dd040
rdx=00000000000f001f rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002bd7cda rsp=fffff88002fd24d0 rbp=0000000000000000
 r8=fffff8a00288cee0  r9=00000000000000e8 r10=0000000000000000
r11=fffff8a00288ce90 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po nc
nt!ObpCreateHandle+0x29a:
fffff800`02bd7cda f0480fba6f1800  lock bts qword ptr [rdi+18h],0 ds:00000000`00000018=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800029267e8 to fffff800028dbc40

STACK_TEXT:  
fffff880`02fd1ab8 fffff800`029267e8 : 00000000`0000001e ffffffff`c0000005 fffff800`02bd7cda 00000000`00000001 : nt!KeBugCheckEx
fffff880`02fd1ac0 fffff800`028db2c2 : fffff880`02fd2298 00000000`00000000 fffff880`02fd2340 fffffa80`036dd040 : nt! ?? ::FNODOBFM::`string'+0x487ed
fffff880`02fd2160 fffff800`028d9e3a : 00000000`00000001 00000000`00000018 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`02fd2340 fffff800`02bd7cda : fffff880`00000000 fffff880`02fd2520 fffffa80`05b3f060 fffff8a0`0288cee0 : nt!KiPageFault+0x23a
fffff880`02fd24d0 fffff800`02bc946e : fffffa80`00000000 fffff8a0`0288cee0 fffff8a0`000f001f 00000000`00000000 : nt!ObpCreateHandle+0x29a
fffff880`02fd25e0 fffff800`02bb9b8b : fffffa80`05f457d0 fffff880`02fd29a0 fffffa80`03a543d0 00000000`08000000 : nt!ObInsertObjectEx+0xde
fffff880`02fd2830 fffff800`028daed3 : fffffa80`036dd040 fffff880`02fd2ad8 fffff880`02fd28c8 fffffa80`05ca6570 : nt!NtCreateSection+0x1fe
fffff880`02fd28b0 fffff800`028d7490 : fffffa80`04cfba9e fffff880`02fd2bc0 00000000`00000000 fffffa80`04cff250 : nt!KiSystemServiceCopyEnd+0x13
fffff880`02fd2ab8 fffffa80`04cfba9e : fffff880`02fd2bc0 00000000`00000000 fffffa80`04cff250 fffffa80`04d02750 : nt!KiServiceLinkage
fffff880`02fd2ac0 fffff880`02fd2bc0 : 00000000`00000000 fffffa80`04cff250 fffffa80`04d02750 fffffa80`00000002 : 0xfffffa80`04cfba9e
fffff880`02fd2ac8 00000000`00000000 : fffffa80`04cff250 fffffa80`04d02750 fffffa80`00000002 00000000`08000000 : 0xfffff880`02fd2bc0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ObpCreateHandle+29a
fffff800`02bd7cda f0480fba6f1800  lock bts qword ptr [rdi+18h],0

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt!ObpCreateHandle+29a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  50e79935

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!ObpCreateHandle+29a

BUCKET_ID:  X64_0x1E_c0000005_nt!ObpCreateHandle+29a

Followup: MachineOwner
---------

0: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.6, DMIVersion 0, Size=1233]
BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = Dell Inc.
BiosVersion = A02
BiosReleaseDate = 09/02/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 570                 
SystemFamily = 0
SystemVersion = 00
SystemSKU = 0
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 04GJJT
BaseBoardVersion = A00
'RtWLan.exe' process relates to 'Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter'. This program is not required to start automatically as you can run it when you need to. You may want to disable it (remove it) from the 'Control Panel'. You may manage the 'Realtek Wireless Adapter' using the 'Windows WLAN utility'.

Hope this helps. Do reply with the results; would be glad to assist.

My System SpecsSystem Spec
14 Mar 2013   #3
lmxru

Windows 7 Ultimate x64
 
 

Thanks for the reply. I uninstalled the wireless utility as recommended, however the BSOD still occurs randomly. Currently, I'm able to connect via ethernet, so I'm no longer using a wireless connection.

The most recent BSOD occurred randomly while browsing the internet. I've again attached a zip with my SF diagnostics.
My System SpecsSystem Spec
.

14 Mar 2013   #4
lmxru

Windows 7 Ultimate x64
 
 

Bump
My System SpecsSystem Spec
16 Mar 2013   #5
Saurabh A

Windows 7 64bit
 
 

Hi lmxru,

Apologies for the delayed response; was away from work.

The 'įrash details' that you've attached with the recent post does not have a 'mini dump' file(s). Also the logs still reflect the presence of 'Realtek card' (as installed). Please capture and share the system / crash details (fresh) again using the tutorial: Blue Screen of Death (BSOD) Posting Instructions

It appears that you may have removed the 'drivers' managing the 'wireless adapter'. Please check 'Add and Remove Programs' to ensure that the 'Utility' is also uninstalled: Programs and Features - Uninstall or Change a Program

Once done, you may restart the system and try installing the 'Wireless Card' drivers again. You may download the apt drivers for your adapter from the following link: Realtek

Also try removing 'AVG' from the system (for troubleshooting purpose): Download tools and utilities | AVG India; install 'Windows Updates': Install Windows updates and check results.

Do reply with the findings; would be glad to assist.

My System SpecsSystem Spec
Reply

 BSOD BCCode 1e




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