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Windows 7: BSOD playing League of Legends, error 0x3B

14 Mar 2013   #1
Electros

Windows 7 Ultimate 64bit
 
 
BSOD playing League of Legends, error 0x3B

Hello everyone,

I've recently been suffering from a number of BSOD while playing League of Legends and sometimes even when browsing the web or when I'm on Youtube.

I have no idea how to diagnose or fix the problem so any help would be appreciated. Thank You.

I have attached the logs as well as a text file from BlueScreenView if it helps.


My System SpecsSystem Spec
.
14 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to Seven Forums.

Please update to the latest version of ATI driver:
Code:
fffff880`08ac6878  fffff880`057582e5Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xf62e5
Code:
 lmvm atikmdag
start             end                 module name
fffff880`05662000 fffff880`06070000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Sep 08 23:26:08 2011 (4E68FAB0)
    CheckSum:         009C90BE
    ImageSize:        00A0E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6229, 303.50 KB (310,784 bytes), 08/09/2011 12:52 PM)
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:Security software?

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Check your hard drive(s) for errors by running chkdskInstall all updates including Service Pack 1:Let us know the results.
My System SpecsSystem Spec
14 Mar 2013   #3
Electros

Windows 7 Ultimate 64bit
 
 

Hello,

Thank you for the informative response. However, I am a bit confused on the driver uninstallation part you mentioned. After downloading Driver Sweeper, do you want me to remove the driver named atikmpag.sys? I have already done all the other things you mentioned and now i just have to uninstall the driver.
My System SpecsSystem Spec
.

14 Mar 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You can find there anything saying AMD-Display? If you see the screenshot in How to Clean Left Over Driver Files with Driver Sweeper, It is there on the top. Check/tick it and proceed.
My System SpecsSystem Spec
14 Mar 2013   #5
Electros

Windows 7 Ultimate 64bit
 
 

Alright I updated everything and ran the two scans with 0 errors. So far its been 7 hours and no BSOD yet. I continue monitoring it for a while but i think its been fixed. Thank you
My System SpecsSystem Spec
15 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Keep us posted
My System SpecsSystem Spec
15 Mar 2013   #7
Electros

Windows 7 Ultimate 64bit
 
 

Bad news

I just had another BSOD and its a different stop code than the last one. I've attached the logs below.
My System SpecsSystem Spec
15 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
24 Mar 2013   #9
Electros

Windows 7 Ultimate 64bit
 
 

I've ran memtest and received 8 passes. Also its been almost 2 weeks and no more BSOD. I believe the issue has been solved and i am going to mark this as solved. Thanks again for all the help
My System SpecsSystem Spec
24 Mar 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good to hear

Let us know if you have further BSODs.
My System SpecsSystem Spec
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