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Windows 7: BSOD playing Dota 2, error 0x1e

14 Mar 2013   #1
hungmx1992

Windows 7 Ultimate 64 bit
 
 
BSOD playing Dota 2, error 0x1e

Hi, I'm having BSOD repeatedly ONLY when I play Dota2 and occasional when using Ipad to remotely watching film on this laptop, but mainly when playing Dota2, which is a heavy game for graphic card. My laptop is a bit overheated while playing (~70-90'C) but then I used a desktop fan and recently cleanup all dust inside too, BSOD still occured. I've already run memtest86 for 5 hours, no error. My HDD is fine too because I just bought another HDD and still BSOD. Furthermore, sometimes I got BSOD error 0x124 or screen freezing + sound looping (cant do anything other than hard reset) too but mainly 0x1e.
I'm using Asus laptop, Intel core i5-460M, 2.53GHZ, nVIDIA GF GT 335M, 6GB of RAM (2 sticks), Windows 7 Ultimate 64 bit.
Pls help me, I stuck with this BSOD for about 6 months


My System SpecsSystem Spec
.
14 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is your display driver in fault here:
Code:
fffff880`09dd6370  fffff880`04fa5a8bUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xb4a8b
And it is not the latest version.
Code:
fffff880`04ef1000 fffff880`0598f000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 12:17:52 2012 (50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



Also this thing is to be noticed.
Code:
fffff800`00b9cbb8  fffff800`02e18895 hal!HalpHpetClockInterrupt+0x8d
fffff800`00b9cbc0  fffff800`02e3e460 hal!HalpKInterruptHeap+0x460
fffff800`00b9cbd0  fffff800`02e3e460 hal!HalpKInterruptHeap+0x460
hal.dll is Windows Hardware Abstraction Layer. So there is a chance that some hardware components may be failing. Do the following tests.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

A gameplay like DOTA2 does not depend on graphics only, but network, too. Here is some evidence of network blocking.
Code:
fffff800`00b9bfa8  fffff880`06cdfe7cUnable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x67e7c
and the network driver is very old, too.
Code:
start             end                 module name
fffff880`06c78000 fffff880`06f1e000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Jun 21 13:33:39 2011 (4E00505B)
    CheckSum:         002A5DE2
    ImageSize:        002A6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update Atheros AR9285 Wireless Network Adapter driver from ATHEROS Wireless drivers for Windows

Antivirus programs often cause network blocking. Uninstall Kaspersky using Kaspersky Removal Tool as a test, Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

You have a lot of programs associated with startup. Other than the antivirus, nothing is needed there to run windows. Free up the startup. You can call them anytime from start menu all programs list.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Uninstall the following bloatware:

Code:
Start Menu\Programs\ASUS Utility
Start Menu\Programs\ASUS Utility\ASUS Live Update 
Start Menu\Programs\ASUS Utility\ASUS Splendid Utility
Let us know the results

EDIT: Uninstall iTunes too, as a test. cdrom.sys file is causing some problems here, and some of iTunes drivers mess up with it sometimes.
My System SpecsSystem Spec
15 Mar 2013   #3
hungmx1992

Windows 7 Ultimate 64 bit
 
 

Hi, I really appreciate about how fast your reply was, I've done almost all the solution u pointed out (update nvidia, start up, realtek, uninstall Asus softwares, update internet driver) but when I "stress test the Graphics Card using Furmark", both times my lap just reach about 4-6 FPS in Xtreme burn-in mode and about 88degC, furthermore, both times my laptop just BSOD at about 8 minutes mark:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800DC884E0
BCP2: FFFFF880057F8680
BCP3: FFFFFFFFC000000D
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031513-41480-01.dmp
C:\Users\Transformer\AppData\Local\Temp\WER-60341-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8006405010
BCP2: FFFFF88005734680
BCP3: FFFFFFFFC000000D
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031513-22245-01.dmp
C:\Users\Transformer\AppData\Local\Temp\WER-55380-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
After BSOD, my GPU GT 335M couldn't be found anymore, then I needed to turn laptop off and turn on again after 10 minutes, then it backed to normal.
I attatched a new zip from SF Diagnostic Tool too.
My System SpecsSystem Spec
.

15 Mar 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006405010, fffff88005734680, ffffffffc000000d, 3}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+931680 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006405010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005734680, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000000d, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+931680
fffff880`05734680 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`042785f8 fffff880`05908000 : 00000000`00000116 fffffa80`06405010 fffff880`05734680 ffffffff`c000000d : nt!KeBugCheckEx
fffff880`04278600 fffff880`058db569 : fffff880`05734680 fffffa80`0b967000 00000000`00000000 fffffa80`0b8fb410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04278640 fffff880`05907dad : fffffa80`06405010 fffffa80`06405010 fffffa80`06405010 fffffa80`0b8fb410 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`04278680 fffff880`059aef07 : fffffa80`06405010 00000000`00000000 fffffa80`05b35d50 fffffa80`0b8fb410 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`042786b0 fffff880`059dcd5a : fffffa80`ffffffff 00000000`0000d873 fffff880`04278800 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`04278790 fffff880`059c2bb1 : fffffa80`0b978000 ffffffff`feced300 00000000`00000000 fffffa80`0b978000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`042787d0 fffff880`059c004c : 00000000`00003915 fffff8a0`0b277720 fffffa80`0b978000 00000000`00000005 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`042788d0 fffff880`059bd8af : 00000000`00000000 fffffa80`0617f010 00000000`00000005 fffffa80`061bd038 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0xfc
fffff880`04278910 fffff880`059d765d : 00000000`00000000 fffff8a0`098925a0 fffffa80`00000005 fffffa80`060c6c30 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xe1b
fffff880`04278ae0 fffff880`059d7398 : fffff880`035d7f40 fffff880`059d6d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`04278cd0 fffff880`059d6e96 : 00000000`00000000 fffffa80`05b35d50 00000000`00000080 fffffa80`0b8fb410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`04278d00 fffff800`0311934a : 00000000`03aecbc2 fffffa80`0b693a00 fffffa80`0572d5f0 fffffa80`0b693a00 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`04278d40 fffff800`02e69946 : fffff880`035d3180 fffffa80`0b693a00 fffff880`035ddfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04278d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+931680
fffff880`05734680 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+931680

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04e03000 fffff880`058ab000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Feb 10 04:43:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Quote   Quote: Originally Posted by hungmx1992
when I "stress test the Graphics Card using Furmark", both times my lap just reach about 4-6 FPS in Xtreme burn-in mode and about 88degC, furthermore, both times my laptop just BSOD at about 8 minutes mark:
It appears to be a failing GPU. If the computer is under warranty (probably not I guess?) ? If so, contract the vendor. Otherwise, try to replace the GPU. You may send it to ASUS to do it, or you may search for a hardware expert working nearby your place.
My System SpecsSystem Spec
15 Mar 2013   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, hungmx1992. It appears what Arc said is what's happening. 88C is more than the GPU can take. It could ne a cooling problem or the GPU failing. You do have to realize that Laptops are not the best gaming platform. There are a lot of components inside a very small space with little way to get rid of the heat. Are you able to play less GPU stressful games without a BSOD ? If you can, you may try playing those type games on the laptop. Furmark is a very stressful program on a GPU. When your GPU gets too hot it will shut down. You may also try turning the settings lower and see if the card can take the game. It is possible that your card is failing but also possible that you are asking more of it than it was designed for, or the laptop was designed for.
My System SpecsSystem Spec
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