BSOD when using music software and other unpredictable occasions

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  1. Posts : 17
    Windows 7 Ultimate x64
       #1

    BSOD when using music software and other unpredictable occasions


    Hi guys,

    I've had 2 distinct BSOD error messages so far -

    IRQL_NOT_LESS_OR_EQUAL (which is the most common, at least once today)
    page fault in nonpaged area (which has happened twice so far - both times yesterday)

    I ran memtest86 today on boot and no errors were found.

    All hardware in the system is brand new -

    PC/Desktop
    Custom Build
    Windows 7 Ultimate x64
    Intel Core i3-2120 CPU @ 3.30Ghz
    GIGABYTE Socket 1155 GA-B75-D3V (rev. 1.0)
    Corsair CMZ8GX3M4X1600C9 8GB (4x2GB) DDR3
    Integrated Graphics Processor (removed by PCI graphics card which improved things slightly)
    M-Audio Audiophile 2496 sound card
    WD Caviar Green 1TB SATA III 6GB/s
    550W POWER SUPPLY

    Microsoft Security Essentials
    Google Chrome

    Any help would be greatly appreciated. I'm a music producer and the system keeps crashing when I'm working on projects which is pretty devastating.

    .zip file attached

    Many thanks!
    Jim
      My Computer


  2. Posts : 1,314
    Windows 7 64-bit
       #2

    How long did you run Memtest? Make sure to run at least 7 consecutive passes, not just one. This means all tests done 7 times.

    So you can invoke a system crash from running your music software consistently? Is there any particular activity in the software that has the highest chance of triggering it?

    Anyways, I don't think these minidumps will be sufficient just by themselves. You'll want to turn on Driver Verifier checks and send us the crashdumps created by them. Make sure to read the whole article.
      My Computer


  3. Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi there,

    Thanks for that. I only ran it once! I'll run it again this evening.

    No there doesn't appear to be any specific cause. I use Cubase 5 for music recording. Sometimes the crashes occur when I'm browsing YouTube, other times when Winamp is active. Could it be related to the sound card?

    I'll turn on Driver Verifier and get back to you. Many thanks for your help so far!
      My Computer


  4. Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Vir Gnarus said:
    Anyways, I don't think these minidumps will be sufficient just by themselves. You'll want to turn on Driver Verifier checks and send us the crashdumps created by them. Make sure to read the whole article.
    I ran the Driver Verifier and followed the instructions. It attempted to boot after restart and resulted in a BSOD. I've included the new minidump in .zip format. Thanks!
      My Computer


  5. Posts : 1,314
    Windows 7 64-bit
       #5

    Hmm, while this crash did indeed catch some driver bugs, I'm not sure if they are related to your crashing. It is still recommended to snuff these bugs out first, then attempt Driver Verifier again.

    The two suspect drivers are your Daemon Tools virtual device driver, and a Sonic/Roxio CD driver. These are conflicting with each other attempting to work on the same I/O. While it is highly recommended you update them (at least Daemon Tools), and perhaps that may resolve the problem, I think one of them has to go.
      My Computer


  6. Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Vir Gnarus said:
    Hmm, while this crash did indeed catch some driver bugs, I'm not sure if they are related to your crashing. It is still recommended to snuff these bugs out first, then attempt Driver Verifier again.

    The two suspect drivers are your Daemon Tools virtual device driver, and a Sonic/Roxio CD driver. These are conflicting with each other attempting to work on the same I/O. While it is highly recommended you update them (at least Daemon Tools), and perhaps that may resolve the problem, I think one of them has to go.
    Thanks again for your help. I'll probably uninstall Daemon Tools. Would the Sonic/Roxio CD driver belong to Nero Burning Rom? That's the only burning software I have installed.
      My Computer


  7. Posts : 1,314
    Windows 7 64-bit
       #7

    Yes, the Sonic/Roxio CD driver is actually pretty commonly used by most CD-burning products out there.
      My Computer


  8. Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Vir Gnarus said:
    Yes, the Sonic/Roxio CD driver is actually pretty commonly used by most CD-burning products out there.
    Thanks again! I haven't had a crash since uninstalling Daemon Tools. I'll see how it goes!
      My Computer


  9. Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       #9

    I spoke too soon! Crashed once again during a Cubase 5 session. I then enabled Driver Verifier again and another BSOD appeared as the system powered down for the restarted. I've attached both dumps if you wouldn't mind having another look!

    This time however my system is booting with Driver Verifier active so I'll have to see what happens.

    Thanks again for all your help.
      My Computer


  10. Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Still getting crashes. I'm now getting the IRQL message when viewing pictures when no sound is active. Shall I run driver verifier again?
      My Computer


 
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