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Windows 7: BSOD on startup - affects several PCs


14 Mar 2013   #1

W7 Professional 32-bit
 
 
BSOD on startup - affects several PCs

Our school has a mix of about 100 XP and Windows 7 PCs in a 2 x Windows Server 2008 R2 domain. A couple of weeks ago, three Windows 7 machines crashed on startup with a BSOD. A superficial look at the crash dumps show they are similar. The network is a 1GB switch acting as backbone, with a number of 100MB switches wired with Cat5e cable to it; (but 2 locations connect via fibre). Also, (and this may be crucial), we have expanded a few ports with cheapo Genius 5-port switches where there is insufficient capacity. The first sign of trouble was when I connected 4 new laptops via such a temporary switch whilst I was configuring them. Two of them crashed whilst downloading windows updates from our WSUS. When I moved the PCs to a port on a permanent switch, they didn't crash again. I thought TCP/IP was designed to survive nuclear attacks, so perhaps this is a red herring! As far as I can see, during normal user activity there is no trouble.

I will post the crash dumps when I next go on site, but I've posted this in advance in case it strikes a chord somewhere.

The reason I haven't gone to M$ is that we are a small state school without much money to spend on support, so I should be grateful for your assistance.


My System SpecsSystem Spec
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15 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello Ken and welcome to Seven Forums.

You may be correct in thinking the problem rests with the "cheapo Genius 5-port switches".
But without the crash dumps it's going to be difficult to say for sure. Please follow the BSOD posting instructions here:

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
19 Mar 2013   #3

W7 Professional 32-bit
 
 

Will do - but whenever I visit the school, the teachers have taken the offending laptops home! And we currently have a bigger problem to fix.
My System SpecsSystem Spec
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20 Mar 2013   #4

W7 Professional 32-bit
 
 

Unfortunately, the SF diagnostic tool crashed, so I can't send the required data. I have got windbg installed, so can I just send you something from that? I see that the .DMP file is too big to send even when zipped.

I have uploaded the error repot from the diagnostic tool.
My System SpecsSystem Spec
20 Mar 2013   #5

W7 Professional 32-bit
 
 

Looking at the crash report from the SF tool, I am guessing that it didn't like my domain admin's desktop being redirected.

I logged in as a local admin, and the SF tool worked, BUT it doesn't contain any dump data. I have the systems set to produce a real dump, not a minidump, which is not what the tool is expecting. I realise that this isn't what the forum wants, but then the crash occurred before I found you!

Can anything useful be extracted from MEMORY.DMP that is small enough to upload?

[24 Mar]
I have 4 new laptops to configure next week, so I will see if it repeats the original problem with fresh blood. I will set the dump to produce minidumps before proceeding.
My System SpecsSystem Spec
11 Apr 2013   #6

W7 Professional 32-bit
 
 
Problem gone away

I did the next batch of laptops connected with a better quality switch and the problem did not recur.
I think it best if we abandon this thread as the problem is not repeatable.

Thanks anyway.
My System SpecsSystem Spec
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 BSOD on startup - affects several PCs




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