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Windows 7: Randomly having BSODs

15 Mar 2013   #1
ComIlliterate

Windows 7 Home Basic 64bit
 
 
Randomly having BSODs

I'm randomly having BSODs, and can't find why? It's an ntoskrnl.exe problem. I can't even understand what it is.
I'm really a computer illiterate, and I want to fix this problem before it gets worse. Please help!!! I'm attaching the required files with this post.
My laptop- HP Pavillion g6 1202tx(Please google it for sys specs)
OS- Windows 7 Home Basic 64bit
Thanks in advance


My System SpecsSystem Spec
.
15 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to Seven Forums.
Code:
fffff880`034713b8  fffff880`051cb9f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
Code:
fffff880`03471358  fffff880`055672e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_20.2.0.19\Definitions\BASHDefs\20130301.001_644\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
Code:
fffff880`03471028  fffff880`053c7ab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
Your BSOD's were caused by Norton, please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Check your hard drive(s) for errors by running chkdskNumber down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Let us know the results and further BSOD reports.
My System SpecsSystem Spec
17 Mar 2013   #3
ComIlliterate

Windows 7 Home Basic 64bit
 
 

Thanks for the advice. So far not had any bsods
also, uninstalling norton increased my comp speed.
My System SpecsSystem Spec
.

17 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good news!

Let us know how things are after a week
My System SpecsSystem Spec
31 Mar 2013   #5
ComIlliterate

Windows 7 Home Basic 64bit
 
 

No bsod still now.
The problem is surely solved. THANX again.
My System SpecsSystem Spec
31 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 



If you have problems with your computer, you know where to come.
My System SpecsSystem Spec
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