Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue Screen Error but no actual blue screen pops up

15 Mar 2013   #1
annefrank

Windows 7 64 bit
 
 
Blue Screen Error but no actual blue screen pops up

While using my laptop, usually when trying to open some "windows" application such as task manager, wireless networks, documents, media player, windows updater etc. my laptop freezes or doesn't allow me to click on anything except the minus button on all my windows and the start button. I'll try to shut the laptop down, but it freezes once again on the logging off screen and I'm forced to manually shut it down by holding the power button. When I turn my laptop back on, I get the black screen that says windows shut down unexpectedly how would you like the start blah blah blah, and when I get my laptop turned on again, I get this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004F41E30
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800F59FC50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030813-8580-01.dmp
C:\Users\Alissa\AppData\Local\Temp\WER-31668-0.sysdata.xml

After doing some searching online, it said that it was probably a compatibility issue, and I found that intel control center was incompatible (I'm not sure if that was the only program, I'm not great with computers and am not sure how to search through EVERY program), so I uninstalled it. I tried reinstalling it, but it simply wouldn't install and it wouldn't let me cancel and retry either, I had to turn my laptop off manually again. I haven't seen any additional problems occur from not having the control center, not sure how necessary the program is, but it definitely did NOT fix the problem.
Any idea what I could do??


My System SpecsSystem Spec
.
15 Mar 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
15 Mar 2013   #3
annefrank

Windows 7 64 bit
 
 

Sorry here it is!
My System SpecsSystem Spec
.

15 Mar 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please begin by running the following two commands:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
then from the same command prompt run this command:

Code:
chkdsk /r /f
the last command will ask you to reboot please do this.
My System SpecsSystem Spec
15 Mar 2013   #5
annefrank

Windows 7 64 bit
 
 

After the first command It said "Windows resource protection did not find any integrity violations"
Running the second one now.
My System SpecsSystem Spec
15 Mar 2013   #6
annefrank

Windows 7 64 bit
 
 

Okay, when restarting, a black screen popped up, some letters and numbers flashed quickly (i think I saw the word checking), and then it switched to my normal login screen.
My System SpecsSystem Spec
15 Mar 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK did a little digging and found this in one of your dump files:

Code:
kd> !irp fffffa80056bf010
Irp is active with 5 stacks 3 is current (= 0xfffffa80056bf170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800e027050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800da2ee20 00000000 fffff800030d8200-fffffa8010d252a0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8010d252a0    

            Args: 00000000 00000000 00000000 00000000
Driver Reference Table - athrx.sys

Looking at the time stamp on the driver we can see it is rather old:

Code:
kd> lmvm athrx
start             end                 module name
fffff880`04e21000 fffff880`050d6000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Mar 21 09:42:59 2012 (4F69DAE3)
    CheckSum:         002B829C
    ImageSize:        002B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
so please update the driver from here: ATHEROS drivers for Microsoft Windows (Atheros?????)
My System SpecsSystem Spec
15 Mar 2013   #8
annefrank

Windows 7 64 bit
 
 

I'm not sure what on that website to actually download? There are quite a few links...
My System SpecsSystem Spec
15 Mar 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please run the SF diagnostic tool again and select he button marked msinfo32 and upload the fil it spits out here and I can help further.
My System SpecsSystem Spec
15 Mar 2013   #10
annefrank

Windows 7 64 bit
 
 

I'm working on it now, it's taking a while...
My System SpecsSystem Spec
Reply

 Blue Screen Error but no actual blue screen pops up




Thread Tools




Similar help and support threads
Thread Forum
BSOD randomly, sometimes without actual blue screen
Hi, I have a pretty standard problem here, except with a bit of a twist. My laptop crashes fairly regularly--roughly every other day--and a couple of times has showed the BSOD itself. Other times it simply stops working and has to be turned off manually, either freezing with the display still on or...
BSOD Help and Support
Blue Screen out of the Blue, Was working fine for 9+ hours then c...
Well i had my computer on all day since i woke up @ 8 in the morning gaming and what not. It had finally crashed on me while i was playing dirt 2 a couple of mins ago. I had fixed all my previouse blue screen problems by not using any AMD OverDrive Settings for my Radeon HD 4850. My specs...
BSOD Help and Support
Help with blue screen auto reboot, Stop: 0x0000007B error screen
Hello, I have an HP Pavilion g series laptop (running win7) that is in a continuous restarting loop. This happened after the computer auto updated (windows update). I do not know what was updated, but now every time the laptop starts up it seems to be in a continuous rebooting loop after the...
BSOD Help and Support
Blue Screen Error and Change of Screen Resolution
I have a Lenovo ThinkPad Edge 15. The problem I am facing now is The screen resolution changes by itself and after this, a blue screen error comes and computer restarts again. Please Help me on this.. Operating System: Windows 7 Ultimate N (32 Bit) Processor: Core i3
BSOD Help and Support
Blue screen error
Hi everyone, I cant start windows. When I wanted to start my computer, during boot the blue screen has appeared and then on a black screen it asked me which way I want to start my comp. So I have chosen to go to the safe mode that i can see what the problem is. In safe mode window has appeard...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App