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Windows 7: Windows 7 is crashing...i don't know what to do anymore


09 Oct 2009   #1
ANT

Windows 7
 
 
Windows 7 is crashing...i don't know what to do anymore

hello everyone,

Windows 7 is crashing... i don't know what to do anymore. i've uninstall some applications update some drivers, fix some potential errors that could cause the crashes and nothing. i still have the Windows 7 crash on startup, or when it come form the sleep more, or sometimes even when i close it.

what can be the problem and how can i fix it?

thanks

My System SpecsSystem Spec
.

09 Oct 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ANT View Post
hello everyone,

Windows 7 is crashing... i don't know what to do anymore. i've uninstall some applications update some drivers, fix some potential errors that could cause the crashes and nothing. i still have the Windows 7 crash on startup, or when it come form the sleep more, or sometimes even when i close it.

what can be the problem and how can i fix it?

thanks
hi Ant

this bsod was caused by your atheros wifi driver. suggest you reinstall the driver.the driver date is from 2006 and a driver this old is bound to cause problems.


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\100809-19843-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x8284c000 PsLoadedModuleList = 0x82994810
Debug session time: Thu Oct 8 02:00:34.640 2009 (GMT-4)
System Uptime: 0 days 0:00:25.406
Loading Kernel Symbols
...............................................................
................................................................
..........
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {8297f280, 855b2d48, 82972fd0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\athr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athr.sys
*** ERROR: Module load completed but symbols could not be loaded for athr.sys
Probably caused by : athr.sys ( athr+29ff8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

ATTEMPTED_SWITCH_FROM_DPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: 8297f280, Original thread which is the cause of the failure
Arg2: 855b2d48, New thread
Arg3: 82972fd0, Stack address of the original thread
Arg4: 00000000

Debugging Details:
------------------


FAULTING_THREAD: 8297f280

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xB8

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from 828b38c7 to 828b3966

STACK_TEXT:
82972a20 828b38c7 85977970 82975d20 85977998 nt!KiSwapContext+0x26
82972a54 828b7785 82975d20 00000000 00000001 nt!KiExitDispatcher+0x140
82972a8c 828886c0 fff0bdc0 ffffffff 00000000 nt!KiSetTimerEx+0x7a
82972aac 884366ad 85977970 fff0bdc0 ffffffff nt!KeSetTimerEx+0x1c
82972ad0 8f45dff8 85977960 fff0bdc0 ffffffff ndis!NdisSetTimerObject+0xa2
WARNING: Stack unwind information not available. Following frames may be wrong.
82972af4 8f4b49f7 85a54e08 00000064 85a54e08 athr+0x29ff8
82972b08 88436774 00000000 85a54e08 00000000 athr+0x809f7
82972b38 828b604d 85977998 00977960 a6916d6a ndis!ndisMTimerObjectDpc+0xbc
82972b7c 828b5ff1 82975d20 82972ca8 00000002 nt!KiProcessTimerDpcTable+0x50
82972c68 828b5eae 82975d20 82972ca8 00000000 nt!KiProcessExpiredTimerList+0x101
82972cdc 828b420e 0000065a 85566d48 8297f280 nt!KiTimerExpiration+0x25c
82972d20 828b4038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82972d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND: .thread 0xffffffff8297f280 ; kb

FOLLOWUP_IP:
athr+29ff8
8f45dff8 ?? ???

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: athr+29ff8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: athr

IMAGE_NAME: athr.sys


DEBUG_FLR_IMAGE_TIMESTAMP: 4a553e00

FAILURE_BUCKET_ID: 0xB8_athr+29ff8

BUCKET_ID: 0xB8_athr+29ff8

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Oct 2009   #3
ANT

Windows 7
 
 

thank you zigzag for the the reply and help.

the indicated driver was updated some time ago. 2 weeks or maybe more. now i have 08.07.2009 driver, version 8.0.0.171 for the microsoft page.

what do you suggest uninstall it and reinstall the driver ? or something else could cause the crash
My System SpecsSystem Spec
.


09 Oct 2009   #4

Win7x64
 
 

Quote   Quote: Originally Posted by ANT View Post
thank you zigzag for the the reply and help.

the indicated driver was updated some time ago. 2 weeks or maybe more. now i have 08.07.2009 driver, version 8.0.0.171 for the microsoft page.

what do you suggest uninstall it and reinstall the driver ? or something else could cause the crash
Uninstalling/reinstalling drivers rarely accomplishes anything. Unfortunately, just because it's recent doesn't necessarily mean a driver is not buggy.

I'd suggest you upload more of the minidumps corresponding to these crashes. A pattern may become obvious when more of them are examined.
My System SpecsSystem Spec
09 Oct 2009   #5

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by ANT View Post
hello everyone,

Windows 7 is crashing... i don't know what to do anymore. i've uninstall some applications update some drivers, fix some potential errors that could cause the crashes and nothing. i still have the Windows 7 crash on startup, or when it come form the sleep more, or sometimes even when i close it.

what can be the problem and how can i fix it?

thanks

Posting your system specs could be helpful here.
My System SpecsSystem Spec
09 Oct 2009   #6
ANT

Windows 7
 
 

ok chev65, here are 2 more .dmp files because i deleted the rest and i saved only this ones. if i'll engage another crash i'll post the dmp files here.

ok chev65 i'll wait for your analysis. hope we'll find a solution for this.


Quote   Quote: Originally Posted by chev65 View Post


Posting your system specs could be helpful here.
I have a Benq A52 laptop
  • Processor: Intel Dual Core 1860 MHz.
  • Memory: DDRII 2.0GB.
  • HDD: 120GB (5400RPM - SATA).
  • Optical Drive: 8x DVD-DUAL with Double Layer support.
  • Graphics Card: ATI Radeon® Xpress 200M.
  • Video Memory: Shared (max. to 128MB).
  • Display: 15.4" WXGA (1280x800).
  • Battery: 4-cell Lithium-Ion Battery, 29.6Whr (2000mAh).
  • I/O Ports:
    • USB 2.0 x 3.
    • RJ-45 Ethernet port x 1.
    • RJ-11 Modem port x 1.
    • DC-in for power supply x 1.
    • Microphone-in x 1.
    • Headphone-out x 1.
    • VGA / D-Sub port x .
  • Audio:
    • 2 x 1.0W Speakers.
    • 2 channel Sound System.
    • Sound Blaster Pro Compatible.
    • Noise Suppression & Echo Cancellation supported.
  • Communication:
    • Modem: Built-in 56K/V.92.
    • LAN: Built-in 10/100/1000 Ethernet.
    • WLAN: Built-in 802.11b/g.
  • Keyboard: 19mm key pitch/87 keys(US)/ 88 keys (UK).
  • Dimension: 362x260x30.5(front)~35.5(rear) mm.
  • Weight:
    • 2.3 kg without battery.
    • 2.5 kg with battery.
My System SpecsSystem Spec
09 Oct 2009   #7

Win 8 Release candidate 8400
 
 

Ant what build of win 7 are you running? (7100?)

ken

edit for add info

there a 4 drivers dated 2005 on the system. they cant be helping
My System SpecsSystem Spec
09 Oct 2009   #8
ANT

Windows 7
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Ant what build of win 7 are you running? (7100?)

ken
no, i have 7600.
My System SpecsSystem Spec
09 Oct 2009   #9

Win 8 Release candidate 8400
 
 

Ant

from microsoft?
My System SpecsSystem Spec
09 Oct 2009   #10

Win 8 Release candidate 8400
 
 

With 7600 from ms I cant see how these drivers from 2005 even work in win 7


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\100209-18234-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x8283a000 PsLoadedModuleList = 0x82982810
Debug session time: Fri Oct 2 02:45:48.433 2009 (GMT-4)
System Uptime: 0 days 0:07:12.199
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 84886031, 8078af40, 0}

Probably caused by : ntkrpamp.exe ( nt!KiDispatchInterrupt+2c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 84886031, The address that the exception occurred at
Arg3: 8078af40, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
+2c
84886031 0000 add byte ptr [eax],al

TRAP_FRAME: 8078af40 -- (.trap 0xffffffff8078af40)
ErrCode = 00000002
eax=00000000 ebx=00000008 ecx=82965670 edx=0002625a esi=82963d20 edi=84886030
eip=84886031 esp=8078afb4 ebp=82963d20 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
84886031 0000 add byte ptr [eax],al ds:0023:00000000=??
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 828a19dc to 84886031

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
8078aff4 828a19dc 00000030 00000000 00000000 0x84886031
8078aff8 00000000 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiDispatchInterrupt+2c
828a19dc 5c pop esp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!KiDispatchInterrupt+2c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc007

FAILURE_BUCKET_ID: 0x8E_nt!KiDispatchInterrupt+2c

BUCKET_ID: 0x8E_nt!KiDispatchInterrupt+2c

Followup: MachineOwner
---------

491e000 94925700 st330 Wed Oct 26 10:19:47 2005 (435F9083)
94926000 94929f00 lpwdm Wed Oct 26 10:19:46 2005 (435F9082)
9492a000 9492d180 stbus Wed Oct 26 10:19:47 2005 (435F9083)
9492e000 94937d80 steth Mon Oct 24 07:28:12 2005 (435CC54C)

9501f000 9505a000 mrxsmb10 Mon Jul 13 19:14:34 2009 (4A5BBFDA)
9505a000 95075000 mrxsmb20 Mon Jul 13 19:14:29 2009 (4A5BBFD5)
9508d000 9509b000 epfwwfp Thu May 14 09:12:05 2009 (4A0C18A5)
9509b000 95132000 peauth Mon Jul 13 20:35:44 2009 (4A5BD2E0)
95132000 9513c000 secdrv Wed Sep 13 09:18:32 2006 (45080528)
My System SpecsSystem Spec
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 Windows 7 is crashing...i don't know what to do anymore




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