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Windows 7: BSOD w/ new HD and fresh system recovery

16 Mar 2013   #1
Molokrom

Windows 7 Home Premium 64-bit
 
 
BSOD w/ new HD and fresh system recovery

After many months of having a downed computer due to a failed hard drive that was out of warranty I finally got a replacement one. I did a full system recovery from the discs which I ordered from HP, updated audio and video drivers etc but may have missed something along the way.

So far my major issues are very low volume with anything unless I've got my headphones plugged in, I've got some Logitech 5.1 speakers yet I seem to only get audio from the center channel unless I do the audio test. This problem I can live with and deal with later but I recently re-installed Aion and within a few moments of signing in I BSOD, system reboots etc I am running it as an admin, compatibility mode etc yet not sure where or what I need to look into now.

I've attempted to use the SevenForums diagnostic tool to get the error zip file but I've run across an issue with that as well.

What information I can provide is:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8005DCD688
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031613-17674-01.dmp
C:\Users\a\AppData\Local\Temp\WER-42869-0.sysdata.xml

If posting a dxdiag report or anything would be helpful as well I shall gladly do so. It has been some time since I've delved into any computer related issues so pardon me if I am not sure of the correct terminology.

Thanks in advance


My System SpecsSystem Spec
.
16 Mar 2013   #2
Molokrom

Windows 7 Home Premium 64-bit
 
 

Updated with dump information
My System SpecsSystem Spec
17 Mar 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8005dee8f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
Follow the guide Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
.

17 Mar 2013   #4
Molokrom

Windows 7 Home Premium 64-bit
 
 

Believe I have found the culprit, removed the odd 1 GB stick out of there and it hasn't crashed yet. I had previously cleaned out the entire shell before installing the new HD, fresh install of Windows and the likes.
My System SpecsSystem Spec
17 Mar 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news!

If it really stops crashing, you may mark this thread as solved.
My System SpecsSystem Spec
18 Mar 2013   #6
Molokrom

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Good news!

If it really stops crashing, you may mark this thread as solved.
Went a day without a crash but when it did again there was a different code this time. I shall upload the new information once I finish with my honey-do list.

*I had to toy around with my audio a lot to get even half decent sound. Crashed about an hour into playing a game.
My System SpecsSystem Spec
18 Mar 2013   #7
Molokrom

Windows 7 Home Premium 64-bit
 
 

New dump information
My System SpecsSystem Spec
18 Mar 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As I am seeing, all those are of 16/03/2013, and are the same thing, stop 0x124.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006bea5a8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006bea5a8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
If you are sure that it is crashing with a new stopcode, make it sure that the dump recording is properly configured.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Wait for the next BSOD. Then Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

BTW, it it crashes before loading the desktop, it might not be recorded. So take a precaution. Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
20 Mar 2013   #9
Molokrom

Windows 7 Home Premium 64-bit
 
 

Things seem to go from bad to worse. Crashed again after a few hours of gaming without any issues and when I attempted to reboot I was prompted to do a system restore. Chose the restore option and it's either staying at a black screen or the blue splash screen without anything else. I attempted to boot from disc to do the factory restore yet again and now it's telling me that my hard drive is smaller then the original. I honestly am half tempted to drive over this thing at this point.
My System SpecsSystem Spec
20 Mar 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you already performed the Factory restore?

Can you perform some HDD tests?
  • Data LifeGuard Diagnostics: WD Support / Downloads / SATA & SAS / WD VelociRaptor
  • Bootable Seatools Scan, applicable for any HDD: Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Test your RAM modules for possible errors.
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Stress test the CPU.
Scan the system for possible virus infection.
Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
Also can you dismantle the system, re-seat the cables, RAM modules, HDDs, PCI and PCIe devices and the CPU? While reseat the CPU, dont forget to apply adequate amount of thermal paste.

How old the build is? And when you did a clean reinstall for the last time?

But the first question is ... have you performed the Factory Restore?
If not, con you boot into the desktop?
If not, can you boot into the BIOS, and does the BIOS detect the HDD at its actual size or anything else?

Let us know.
My System SpecsSystem Spec
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