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Windows 7: Randoms BSOD since ~1 week. WhoCrashed - ntoskrnl.exe and ntkrnlmp.exe

16 Mar 2013   #1
Kortiah

Windows 7 Pro 64bits
 
 
Randoms BSOD since ~1 week. WhoCrashed - ntoskrnl.exe and ntkrnlmp.exe

Hello there,

After browing the Internet for about 5 full days and still getting my BSODs, I'm creating this thread because of how desperate this is making me.

I've tried formating and reinstalling Windows three times, with two different boot ISOs.
The second seemed to worked better than the first (who did almost nothing beside making me loose 3hours, because the install was ****ed up and I couldn't install W7 SP1. Hence why I switched to a second ISO with SP1 already built-in).

Anyhoo. I'm now with Windows 7 Pro 64bits with SP1 installed, and after rebooting after a few installs, and I had 3-4 BSODs while booting before it finally working.

Here's the WhoCrashed analyze :

Code:
On Sat 16/03/2013 22:35:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031613-7675-01.dmp
This was probably caused by the following module: Unknown () 
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. 
Google query: CUSTOM_ERROR



On Sat 16/03/2013 22:35:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031613-7597-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002F45D1C, 0xFFFFF880046246A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Sat 16/03/2013 22:35:22 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002F45D1C, 0xFFFFF880046246A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Sat 16/03/2013 22:34:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031613-7628-01.dmp
This was probably caused by the following module: Unknown () 
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. 
Google query: CUSTOM_ERROR
The sfc /scannow keeps getting errors too (can't repair files) (uploaded as attachment).

chkdsk is clear
I've ran a Memtest for 2hours and got no error. I'll try running it for an entire day if I can't get anything better since then.

Edit: SF.rar added
Also worth noting that I have troubles when Windows session has booted (explorer.exe not working sometimes, or Desktop Window Management stopped working).


My System SpecsSystem Spec
.
17 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please post the files following: Blue Screen of Death (BSOD) Posting Instructions

Are you having BSOD's on a vanilla install of windows?

Start with hardware diagnostics here: Diagnostics
My System SpecsSystem Spec
17 Mar 2013   #3
Kortiah

Windows 7 Pro 64bits
 
 

Edited the first post.

Yes I also had the issue with the first Windows install I tried (and couldn't install the SP1 with it, hence why I switched to another one with SP1 already in the .iso).

Also worth noting that I never had any issue with my computer before that week (aside from bluescreens, but it was a known issue with my Crucial M4 SSD and updating its firmware fixed it. Didn't have any issue for a month afterwards).
My System SpecsSystem Spec
.

17 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

2 out of 3 dumps are corrupted. Are/were you overclocking any hardware?

Start by testing RAM and HDD:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.


Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:
My System SpecsSystem Spec
17 Mar 2013   #5
Kortiah

Windows 7 Pro 64bits
 
 

Here are the CrystalDisk Info on every drives I have.

C: is the OS drive
D and E are internal HDD I use for Programs/Downloads
I is used for Backup and multimedia storage

I'll run a Memtest overnight and post it tomorrow.

As for testing my OS drive, it's a SSD Crucial M4 and I can't find any diagnostic tools (only downloads from the official website are Firmware updates which I did a month ago).

Thank you for your fast answers, really appreciate it

PS: On a sidenote, I haven't had any BSOD since these last reports (some of corrupted because they occured during the boot procedure, dump probably wasn't ready to write them). But Windows boot issues are still there.
My System SpecsSystem Spec
17 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

No need to test the SSD. There are no tools for testing SSD's.

Quote:
The caution indication can be converted to good using CrystalDiscInfo. Click on the caution Button, you will get another window ....


In the resulting window, there are three sliders in the left. Drag them to the ultimate left, and notice the values at the right side are converting to zeros.


Now click the apply button, and notice that the caution is gone.
My System SpecsSystem Spec
19 Mar 2013   #7
Kortiah

Windows 7 Pro 64bits
 
 

Hello,

everything was fine and I didn't get crashes since Saturday. But today as I booted I got one again, here's the report :

Code:
On Tue 19/03/2013 12:26:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031913-8533-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x48D8) 
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF88002BB75E8, 0xFFFFF88002BB6E40, 0xFFFFF80002EBDB45)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote du système de fichiers NT
Bug check description: This indicates a problem occurred in the NTFS file system. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Not the first time I see a ntfs.sys crash, as it was one of the 3 reasons I had BSOD's before starting my formating-spree trying to fix them.


(PS.: Memtest TBD this night)

Edit: Had another one while my D:\ HDD was solicited doing a Repair on a game install:

Code:
On Tue 19/03/2013 13:59:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031913-7332-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40) 
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80053DB640, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
My System SpecsSystem Spec
19 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I need the info from the SF diag tool grab: Blue Screen of Death (BSOD) Posting Instructions

From the text above I believe you are having either bad RAM or bad Hard drive(s).

Please proceed with memtest and let us know the results when completed.
My System SpecsSystem Spec
19 Mar 2013   #9
Kortiah

Windows 7 Pro 64bits
 
 

My bad I didn't know you needed an update on the SF tools. Edited the first post.

I had my RAM changed a few months ago because of previous defects. As I said, Memtest running tonight, can't afford an afternoon with my computer shut down and unable to work sorry.
My System SpecsSystem Spec
19 Mar 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Nothing suggestive from those dumps so I will wait for the results from memtest.
  • STOP 0x00000024: NTFS_FILE_SYSTEM
    Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
  • STOP 0x0000001A: MEMORY_MANAGEMENT
    Usual causes: Device driver, memory, kernel
My System SpecsSystem Spec
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 Randoms BSOD since ~1 week. WhoCrashed - ntoskrnl.exe and ntkrnlmp.exe




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