BSOD occurring constantly and randomly!

wrdmrn · 17 Mar 2013

In the last 2 days I've experienced BSOD constantly, I cannot figure out what is causing it and I'm in need of someone's help who understands these things :)

My PC specs;
HP with I5 processor
12gb ram

I added additional 8gb ram myself almost 2 years ago when I bought the PC.

I've had BSOD over the last year, but never more than a one off, or that doing a windows update wouldn't solve. This time is different, and errors are coming in all shapes and sizes from kernals to winsys32.exe errors. Yesterday, windows told me that I had a critical error, that was a first!

I've noticed that a few of my windows updates have failed this time too, and they're not even installing manually, don't know if this is related?

I've attached the .dmp files to this post (the event log txt document is over 20mb so I can't upload), I've ran memtest86 as seen in another thread and it isn't reporting any issues.

I'm at a complete loss as I can't use the PC at all just now which is going to affect my business.

AC · 17 Mar 2013

Hi Welcome to Seven Forums.
To help us help you would you please add your systems specs? Here's how: System Info - See Your System Specs
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.
After doing this your specs will be available in each of your posts. Click on mine in the lower left to see how it should look.

Could you upload the event log text file to MediaFire and link it here in a post? Thanks.

Arc · 17 Mar 2013

Also, You need to perform a RAM test.

Code:

STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !Ntfs
    fffff88001506f1c - Ntfs!NtfsWriteFileSizes+2dc
    [ 00:20 ]
1 error : !Ntfs (fffff88001506f1c)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Update the BIOS.

Code:

BiosVendor = American Megatrends Inc.
BiosVersion = 6.12
BiosReleaseDate = 07/12/2010
SystemManufacturer = Hewlett-Packard

Get thew BIOS update from MSI.

And upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

wrdmrn · 17 Mar 2013

I'll get all that system info uploaded for you guys.

It's a purchased desktop HP Pavillion, I've got memtest86 running on it and have had it on for quite a while, so far it's got 4 passes and 0 errors!!

Here is the eventapp (log) whatever it's called, I've linked it through my dropbox
https://www.dropbox.com/sh/w21o6vnmudax3jm/enepjjEUIL

AC · 17 Mar 2013

Keep running Memtest, your dump shows memory_corruption.

wrdmrn · 17 Mar 2013

I'm just going to let it run away for the rest of the day!

Arc · 17 Mar 2013

upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

wrdmrn · 17 Mar 2013

Hey guys, I'll upload the msinfo file once memtest has finished,

wrdmrn · 18 Mar 2013

Memtest86 has ran for a 24 hour period, 12 complete passes in that time, 0 errors!

Here is a copy of the msinfo32 file that some have asked for.

I'm currently away to run the BIOS update!!

wrdmrn · 18 Mar 2013

Cant figure out how to update the bios at all, so going to leave that alone for the moment!!