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Windows 7: bsod Microsoft-Windows-Kernel-Power Event ID: 41

17 Mar 2013   #1
muffin1962

windows 7 home premium 32bit
 
 
bsod Microsoft-Windows-Kernel-Power Event ID: 41

hi we have just bought a windows 7 32 bit laptop when doing windows updates it shuts down all of a sudden and i get a error , the laptop has 4gb ram and 4.6 processor this error has happened 3 times since we got the laptop yesterday thanks
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 17/03/2013 16:09:04
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Inspiron1545-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-03-17T16:09:04.323222600Z" />
<EventRecordID>3261</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Inspiron1545-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">142</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0x82a95205</Data>
<Data Name="BugcheckParameter3">0x906fdb28</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


My System SpecsSystem Spec
17 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

My System SpecsSystem Spec
17 Mar 2013   #3
muffin1962

windows 7 home premium 32bit
 
 

sorry amended my post please help thanks
My System SpecsSystem Spec
17 Mar 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

BitDefender is causing the crashes here.
Code:
906fd8fc  8c78c000Unable to load image \??\C:\Program Files\Bitdefender\Bitdefender 2013\bdselfpr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdselfpr.sys
*** ERROR: Module load completed but symbols could not be loaded for bdselfpr.sys
 bdselfpr+0x4000
Description here: Driver Reference Table - bdselfpr.sys

Code:
906fd86c  8c84590fUnable to load image \SystemRoot\system32\DRIVERS\avc3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avc3.sys
*** ERROR: Module load completed but symbols could not be loaded for avc3.sys
 avc3+0xc90f
Description here: Driver Reference Table - avc3.sys

Uninstall BitDefender. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Download and install this version of Intel RST. It is old, and failing.
Code:
8c422000 8c6cd000   iaStor     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Wed Jun 15 14:28:24 2011 (4DF87430)
    CheckSum:         0007253B
    ImageSize:        002AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Pay attention to the BIOS.
Code:
FirmwareMajorRelease = 1
FirmwareMinorRelease = 4
BiosVendor = Dell Inc.
BiosVersion = A14
BiosReleaseDate = 12/07/2009
It is old enough, try to update it from Dell.

Let us know the results.
My System SpecsSystem Spec
Reply

 bsod Microsoft-Windows-Kernel-Power Event ID: 41




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