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Windows 7: BSOD playing Guild Wars 2, kernel event id 41 task category(63)

17 Mar 2013   #1
Lauren17

Windows 7 Professional x64
 
 
BSOD playing Guild Wars 2, kernel event id 41 task category(63)

Hiya
My computer has started blue screening randomly.
It happens occasionally while playing league of legends and will always crash within about the first few min of playing guild wars 2.
I think it might be a faulty motherboard. Almost a year ago my computer was blue screening and i sent the motherboard in, got it back and the blue screening stopped....started again a few months ago.
I have swapped out RAM, tried different RAM slots
When i swapped out my video card for a much lower grade GeForce9500gt, i did not crash in guild wars.

I am not sure if its the motherboard or the graphics card. The zip file from SF should be attached.

Lauren


My System SpecsSystem Spec
.
17 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Never seen such a thing earlier, unfortunately.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 80000000, {21451b, 2, 0, fffff800030a60b4}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (80000000)
Unknown bugcheck description
Arguments:
Arg1: 000000000021451b
Arg2: 0000000000000002
Arg3: 0000000000000000
Arg4: fffff800030a60b4
And, it is even interesting .... the date here ......


But, it results in a windows 7's crash dump.

Something is going wrong here.

Install Service pack 1.
Code:
Version    6.1.7600 Build 7600
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Scan the system for possible virus infection.
Run SFC /SCANNOW Command - System File Checker


If the crashes continue to occur, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip


Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
18 Mar 2013   #3
Lauren17

Windows 7 Professional x64
 
 

Hi. I doubt this is a hard drive issue. My computer was crashing in Nov before I got a brand new HDD in Dec. (thought the HDD was original issue). Fresh install of windows.

1) I have updated my windows 7 install with service pack 1.
2) turned on driver verifier for all non Microsoft drivers.
3) loaded up Guild Wars 2
4) seemed to stay up longer then expected without crashing so I left it on and went to bed
5) when I woke up I saw the "windows has recovered from an error" popup
6) turned off driver verifier
7) rebooted and ran SFC

thank you
My System SpecsSystem Spec
.

18 Mar 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a driver fault.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {757c15da, 0, b96b, fffff88006cb2ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arguments:
Arg1: 00000000757c15da, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000b96b, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff88006cb2ca0, Call type (0 - system call, 1 - worker routine)
But even Driver Verifier cannot detect what is the failing driver.

Scan the system for possible virus infection.
Irrespective of the scan's result, do a Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
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 BSOD playing Guild Wars 2, kernel event id 41 task category(63)




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