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Windows 7: computer randomly restarts and gives minidump error

17 Mar 2013   #1
kelyca

windows 7 ultimate 32 bit
 
 
computer randomly restarts and gives minidump error

Hello there - hoping someone can help me identify what might be causing my Lap top Toshiba L 750 Satelite to randomly restart and it gives me a minidump error. I ran the SF Diagnostic Tool as instructed and the zipped folder is below:

Thanks in advance for the assistance!


My System SpecsSystem Spec
.
17 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to Seven Forums.

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Caused by: Driver Description: Realtek USB Card Reader

Update to latest driver version available: Driver Reference Table - RtsUStor.sys
Quote:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 890d7030, 8078adb0, 894268a8}
Unable to load image \SystemRoot\System32\Drivers\RtsUStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 890d7030, Physical Device Object of the stack
Arg3: 8078adb0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: 894268a8, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: 87d81730

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c04da

MODULE_NAME: usbhub

FAULTING_MODULE: 8a7af000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFFFFF8078B000

STACK_TEXT:  
8078ad64 82f02347 0000009f 00000003 890d7030 nt!KeBugCheckEx+0x1e
8078add0 82f023c0 8078ae7c 00000000 85d1cd48 nt!PopCheckIrpWatchdog+0x1f5
8078ae08 82eb4489 82f7d6e0 00000000 6dd86685 nt!PopCheckForIdleness+0x73
8078ae4c 82eb442d 82f65d20 8078af78 00000001 nt!KiProcessTimerDpcTable+0x50
8078af38 82eb42ea 82f65d20 8078af78 00000000 nt!KiProcessExpiredTimerList+0x101
8078afac 82eb247e 00019190 00000000 00000200 nt!KiTimerExpiration+0x25c
8078aff4 82eb1c4c 8cdd7b9c 00000000 00000000 nt!KiRetireDpcList+0xcb
8078aff8 8cdd7b9c 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
WARNING: Frame IP not in any known module. Following frames may be wrong.
82eb1c4c 00000000 0000001a 00d6850f bb830000 0x8cdd7b9c


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

Followup: MachineOwner
---------

0: kd> !irp 894268a8
Irp is active with 10 stacks 8 is current (= 0x89426a14)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 890d7030 00000000 8afcfb3a-891100e0 Success Error Cancel pending
	       \Driver\usbhub	RtsUStor
			Args: 00016600 00000001 00000001 00000005
 [ 16, 2]   0 e1 89110028 00000000 00000000-00000000    pending
	       \Driver\RSUSBSTOR
			Args: 00016600 00000001 00000001 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-85751dc8    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm RtsUStor
start    end        module name
8afc3000 8aff5000   RtsUStor T (no symbols)           
    Loaded symbol image file: RtsUStor.sys
    Image path: \SystemRoot\System32\Drivers\RtsUStor.sys
    Image name: RtsUStor.sys
    Timestamp:        Wed Dec 01 13:46:02 2010 (4CF5FD3A)
    CheckSum:         00034F70
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Perform a System File Check to check the integrity of all protected Windows 7:
  • Click Start Menu
  • Click All Programs
  • Click Accessories
  • Right click Command Prompt
  • Click Run as administrator
  • Type
  • Code:
    sfc /scannow
  • and press Enter
Full tutorial here:Check your hard drive(s) for errors by running chkdsk
My System SpecsSystem Spec
17 Mar 2013   #3
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Realtek Card Reader

download

Note   Note
If the top Download button doesn't work click this link here http://cdgenp01.csd.toshiba.com/cont...c70098500j.exe


Kelyca , can you please provide the serial or the model number of the laptop? Follow the steps below

Open up a command prompt window . Click on button type in CMD in the Search box and press ENTER . Enter the command that you see below inside the command window .

Note   Note

Its ok of the command opens up to C:\Users\{UserName}>_


To get the serial number enter this command

Code:
wmic bios get serialnumber
To get the model number enter this command

Code:
wmic computersystem get oemstringarray
My System SpecsSystem Spec
.

17 Mar 2013   #4
carwiz

Windows 7 Pro-x64
 
 

Besides what Koolkat has given you, many of your primary drivers are outdated. The exact, and complete, model number is needed to help find the drivers but the Toshiba web site will have driver updates that you can download. It appears that you may not have updated your system with the Toshiba drivers available to date.
My System SpecsSystem Spec
18 Mar 2013   #5
kelyca

windows 7 ultimate 32 bit
 
 

Serial number :9B331694W
Mogel number : {"SSK1Y01K006Y4,NONEMSOSSKU", "ljCMhThiXD9v8", "BLyxA0NSOC7u+", "WmuIhAVL6Z9v2",
""}

I tryed everything what did you say and it it is still there
My System SpecsSystem Spec
18 Mar 2013   #6
carwiz

Windows 7 Pro-x64
 
 

Did you update your drivers from the Toshiba site? The text file you posted is of no use.
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
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 computer randomly restarts and gives minidump error




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