BSOD on shutdown, restart, log off, switching accounts


  1. Posts : 4
    Windows 7 Professsional 32 bit
       #1

    BSOD on shutdown, restart, log off, switching accounts


    Hi, I have been experiencing a BSOD every time I try to shut down, log off, or switch user accounts. I have uploaded my diagnostic folder. Thanks for any help.
      My Computer


  2. Posts : 4
    Windows 7 Professsional 32 bit
    Thread Starter
       #2

    Can anyone find a solution to this problem?
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Hard Drive/Storage
    Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

    For how to upload a screenshot or file, read here

    Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

    Disk Check
    For errors on your Hard drive(s): Disk Check

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, 8b21a930, 8b21aa9c, 82c5eeb0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrssc.exe
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 00000003, Process
    Arg2: 8b21a930, Terminating object
    Arg3: 8b21aa9c, Process image file name
    Arg4: 82c5eeb0, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    
    KERNEL_LOG_FAILING_PROCESS:  PöF¿
    
    PROCESS_OBJECT: 8b21a930
    
    IMAGE_NAME:  csrssc.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrssc
    
    FAULTING_MODULE: 00000000 
    
    PROCESS_NAME:  csrss.exe
    
    BUGCHECK_STR:  0xF4_csrss.exe
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 82d243ad to 82b24c2c
    
    STACK_TEXT:  
    904cab9c 82d243ad 000000f4 00000003 8b21a930 nt!KeBugCheckEx+0x1e
    904cabc0 82ca1fe5 82c5eeb0 8b21aa9c 8b21aba0 nt!PspCatchCriticalBreak+0x71
    904cabf0 82ca1f28 8b21a930 8ad117b8 40010004 nt!PspTerminateAllThreads+0x2d
    904cac24 82a838ba 0000053c 40010004 0100f9e8 nt!NtTerminateProcess+0x1a2
    904cac24 77847094 0000053c 40010004 0100f9e8 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0100f9e8 00000000 00000000 00000000 00000000 0x77847094
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe
    
    BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe
    
    Followup: MachineOwner
      My Computer


  4. Posts : 4
    Windows 7 Professsional 32 bit
    Thread Starter
       #4

    koolkat77 said:
    Hard Drive/Storage
    Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

    For how to upload a screenshot or file, read here

    Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

    Disk Check
    For errors on your Hard drive(s): Disk Check

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, 8b21a930, 8b21aa9c, 82c5eeb0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrssc.exe
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 00000003, Process
    Arg2: 8b21a930, Terminating object
    Arg3: 8b21aa9c, Process image file name
    Arg4: 82c5eeb0, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    
    KERNEL_LOG_FAILING_PROCESS:  PöF¿
    
    PROCESS_OBJECT: 8b21a930
    
    IMAGE_NAME:  csrssc.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrssc
    
    FAULTING_MODULE: 00000000 
    
    PROCESS_NAME:  csrss.exe
    
    BUGCHECK_STR:  0xF4_csrss.exe
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 82d243ad to 82b24c2c
    
    STACK_TEXT:  
    904cab9c 82d243ad 000000f4 00000003 8b21a930 nt!KeBugCheckEx+0x1e
    904cabc0 82ca1fe5 82c5eeb0 8b21aa9c 8b21aba0 nt!PspCatchCriticalBreak+0x71
    904cabf0 82ca1f28 8b21a930 8ad117b8 40010004 nt!PspTerminateAllThreads+0x2d
    904cac24 82a838ba 0000053c 40010004 0100f9e8 nt!NtTerminateProcess+0x1a2
    904cac24 77847094 0000053c 40010004 0100f9e8 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0100f9e8 00000000 00000000 00000000 00000000 0x77847094
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe
    
    BUCKET_ID:  0xF4_csrss.exe_IMAGE_csrssc.exe
    
    Followup: MachineOwner
    I have uploaded the disk summary but could you elaborate on how I should perform the mfg hard drive test?
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Follow this:
    writhziden said:
    If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
      My Computer


 

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