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BSOD on shutdown, restart, log off, switching accounts
Hi, I have been experiencing a BSOD every time I try to shut down, log off, or switch user accounts. I have uploaded my diagnostic folder. Thanks for any help.
Hi, I have been experiencing a BSOD every time I try to shut down, log off, or switch user accounts. I have uploaded my diagnostic folder. Thanks for any help.
Can anyone find a solution to this problem?
Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo
For how to upload a screenshot or file, read here
Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure
Disk Check
For errors on your Hard drive(s): Disk Check
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck F4, {3, 8b21a930, 8b21aa9c, 82c5eeb0} ----- ETW minidump data unavailable----- Probably caused by : csrssc.exe Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* CRITICAL_OBJECT_TERMINATION (f4) A process or thread crucial to system operation has unexpectedly exited or been terminated. Several processes and threads are necessary for the operation of the system; when they are terminated (for any reason), the system can no longer function. Arguments: Arg1: 00000003, Process Arg2: 8b21a930, Terminating object Arg3: 8b21aa9c, Process image file name Arg4: 82c5eeb0, Explanatory message (ascii) Debugging Details: ------------------ ----- ETW minidump data unavailable----- KERNEL_LOG_FAILING_PROCESS: PöF¿ PROCESS_OBJECT: 8b21a930 IMAGE_NAME: csrssc.exe DEBUG_FLR_IMAGE_TIMESTAMP: 0 MODULE_NAME: csrssc FAULTING_MODULE: 00000000 PROCESS_NAME: csrss.exe BUGCHECK_STR: 0xF4_csrss.exe CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 82d243ad to 82b24c2c STACK_TEXT: 904cab9c 82d243ad 000000f4 00000003 8b21a930 nt!KeBugCheckEx+0x1e 904cabc0 82ca1fe5 82c5eeb0 8b21aa9c 8b21aba0 nt!PspCatchCriticalBreak+0x71 904cabf0 82ca1f28 8b21a930 8ad117b8 40010004 nt!PspTerminateAllThreads+0x2d 904cac24 82a838ba 0000053c 40010004 0100f9e8 nt!NtTerminateProcess+0x1a2 904cac24 77847094 0000053c 40010004 0100f9e8 nt!KiFastCallEntry+0x12a WARNING: Frame IP not in any known module. Following frames may be wrong. 0100f9e8 00000000 00000000 00000000 00000000 0x77847094 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: 0xF4_csrss.exe_IMAGE_csrssc.exe BUCKET_ID: 0xF4_csrss.exe_IMAGE_csrssc.exe Followup: MachineOwner