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Windows 7: Seemingly random BSOD when not at computer.

19 Mar 2013   #1
LordBezoar

Windows 7 Professional 64-bit
 
 
Seemingly random BSOD when not at computer.

I am experiencing BSODs nearly every time I walk away from my machine for more than a couple of minutes. This is a new issue as of yesterday when we returned home from a business trip and hooked my laptop back up at my desk. I have attached the .zip file generated by the diagnostics tool and I am seeing the following error as the cause:

DRIVER_POWER_STATE_FAILURE ntoskrnl.exe

Getting to that, however, is as far as I know how to troubleshoot. Any help here would be great.

Thank you in advance!


My System SpecsSystem Spec
.
19 Mar 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like your crash is being caused by your asus charger driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800a18f990, fffff80000b9c3d8, fffffa8011660810}

Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------
http://carrona.org/drivers/driver.php?id=AiCharger.sys

Looking at the time stamp on the driver we can see it is rather old:
Code:
d> lmvm AiCharger
start             end                 module name
fffff880`0f235000 fffff880`0f237700   AiCharger T (no symbols)           
    Loaded symbol image file: AiCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AiCharger.sys
    Image name: AiCharger.sys
    Timestamp:        Fri Feb 25 04:41:45 2011 (4D677959)
    CheckSum:         0001030F
    ImageSize:        00002700
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
please update the driver from here: ASUSTeK Computer Inc. -Support- Drivers and Download
My System SpecsSystem Spec
19 Mar 2013   #3
LordBezoar

Windows 7 Professional 64-bit
 
 

Thanks for the response!

I have updated the charger driver and will see if that fixes the issue.
My System SpecsSystem Spec
.

20 Mar 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I do hope it will sort out your problems. Leave the thread open for a week, and if it does not BSOD again mark the thread as solved.
My System SpecsSystem Spec
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 Seemingly random BSOD when not at computer.




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