Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD that changed resolution and restarted computer

19 Mar 2013   #1
Emelin

Windows 7 Home Premium 64bit
 
 
BSOD that changed resolution and restarted computer

Saturday (3/16/13) and today (3/19/13) my laptop crashed with a blue screen that was much smaller than the screen. The first time, I was on Facebook on Chrome and the second time, I was playing Minecraft. I didn't notice any changes the first time before it happened, but when I was playing Minecraft, it started hanging for a couple of minutes before it blue screened. The error message stays on screen for about 10 seconds and then the laptop restarts itself.

I'm not extremely tech savvy so I can't really provide many details. I do know enough to find needed information if I'm given steps and I do have Speccy to find additional information. Attached is the SF Diagnostic Tool information for today's crash. The dump file for Saturday's crash was accidentally deleted by CCleaner.

Please and thank you!


My System SpecsSystem Spec
.
19 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to Seven Forums.

Seeing the usual causes of this error code, it is usually hard to diagnose.

Code:
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP  http://carrona.org/bsodindx.html#0x0000007F

Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
We start with the basics:

Perform a clean install of your ATI driver:
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6099, 184.50 KB (188,928 bytes), 4/16/2010 9:11 AM)
Quote:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Latest AMD Catalyst Video Driver for Windows 7
AVG can be a contributor to BSOD's. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Please uninstall DAEMON Tools and any Alcohol % software. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.
Code:
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
As an alternative, many people recommend the use of Total Mounter or Magic ISO

We do not recommend 3rd party defragging programs. Please uninstall:
Code:
Start Menu\Programs\Defraggler	Public:Start Menu\Programs\Defraggler	Public
Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
  • Click on the Start button
  • Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  • Select the “Startup” tab.
  • Deselect all items other than the antivirus.
  • Apply > OK
  • Accept then restart.
Full tutorial:Perform a System File Check to check the integrity of all protected Windows 7:
  • Click Start Menu
  • Click All Programs
  • Click Accessories
  • Right click Command Prompt
  • Click Run as administrator
  • Type
  • Code:
    sfc /scannow
  • and press Enter
Full tutorial here:Check your hard drive(s) for errors by running chkdskTake memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:Keep us posted of the results.
My System SpecsSystem Spec
Reply

 BSOD that changed resolution and restarted computer




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Computer restarted with no warning
For some reason, while I was on a voice call and playing Minecraft, all of a sudden, the computer forced itself off and started up again by itself. I have ran CHKDSK with no errors, and scanned with both Malwarebytes and AVAST and no viruses and malware was found. My power wasn't interrupted either...
General Discussion
BSOD - unknown error code computer restarted
Hello, Unfortunately i'm getting these BSOD errors and i'd pretty much like to know what is causing them. As per your instructions i've managed to gather the requested information in order to post them here and with your help maybe i can find out what's causing the errors. If i need to...
BSOD Help and Support
Resolution reverting back to 640x480 everytime computer is restarted
I just received an HP P7 1207c which uses a DVI-D ports only. I had to buy a Insignia™ - 20" Widescreen Flat-Panel LED HD Monitor - NS-20EM50A13 At first i had problems with the computer not allowing me to change the resolution from 640x480. After i shutdown and redid the cable and made sure...
Graphic Cards
Resolution stuck at 1080p; Resolution changed by game
I have a Sceptre 32-Inch LCD TV (X322BV) and I use an ASUS GeForce 440 video card. I am connected to the TV using a top of the line HDMI cable that has ethernet built in. I was using this cable to connect my computer to the TV and it displayed fine at 1360x768. This was great for my games and all...
Graphic Cards
Computer restarted with no errors.
hmm my first post in this section. Just now the computer suddenly restarted without any errors or bsods. I was listening to music at the time. When the desktop came back, messenger didnt load itself automatically like it normally does. Event viewer states: Event ID 41. Wonder if this...
BSOD Help and Support
Computer getting restarted
I am facing a computer restart automatically, problem from last few days. my compu is just getting shut without any notification & just after 2 secs its getting started. i am having a dual boot system wid xp & win 7 RTM on it.. i am not facing this prob in win xp. even i neva faced this prob when i...
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:58.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App