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Windows 7: BSOD when coming out of sleep

20 Mar 2013   #1
rcferry

Windows 7 Ultimate x64
 
 
BSOD when coming out of sleep

I'm getting a BSOD when my W7 x64 Dell comes out of sleep mode. The errors are all over the place, but I'm thinking a driver -- just can't figure out which one. Hoping someone can help diagnose.

So far I have:
- Run memtest86 repeatedly with no errors found
- Run sfc /scannow 3 times with no issues reported
- Turned off hibernate
- *Tried* to clean up any old/unused drivers

Attached are the dump files.

Thanks for any/all assistance. This is driving me nuts.


My System SpecsSystem Spec
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20 Mar 2013   #2
SandeepP

Winndows 7 32 bit
 
 

Hi rcferry,

Please check the link below for running the diagnostics on the Dell system which would isolate if there is any hardware issue:

How to Run the Dell 32-bit Diagnostics Utility

Also, let us know the model number for the system you have so we can provide you with any drivers that might require to be updated on the system.
My System SpecsSystem Spec
20 Mar 2013   #3
rcferry

Windows 7 Ultimate x64
 
 

Sandeep,

Dell's diagnostics found no issues.

It is a Dell XPS L412Z with an Intel i5-2430M CPU @ 2.40GHz
My System SpecsSystem Spec
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20 Mar 2013   #4
SandeepP

Winndows 7 32 bit
 
 

Hi rcferry,

Thanks for providing us this information. Please check the link below to update BIOS and Chipset driver for the same:

BIOS

Chipset

Kindly update the drivers and let us know the results of the same. Also, if possible kindly post a screenshot of the blue screen error you are getting on the system.
My System SpecsSystem Spec
20 Mar 2013   #5
z3r010

 

SandeepP, if you cant analyze a dump file then please refrain from posting in BSOD analysis threads and leave it to somebody that knows what they are doing.
My System SpecsSystem Spec
20 Mar 2013   #6
rcferry

Windows 7 Ultimate x64
 
 

I flashed the BIOS (now at A06) and applied the chipset update. Will now wait to see if BSOD reappears...
My System SpecsSystem Spec
20 Mar 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I will take a look at the dumps soon but...

Code:
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\ClamWin Antivirus	Public:Start Menu\Programs\ClamWin Antivirus	Public
Start Menu\Programs\ClamWin Antivirus\Help	Public:Start Menu\Programs\ClamWin Antivirus\Help	Public
You shouldn't be running two antivirus apps together, that enough is a reason to cause a thing like BSOD on a computer Please remove them using their removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase or use Revo uninstaller and uninstall in Advanced Mode and delete the left over registry of the software.We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7:
  • Click Start Menu
  • Click All Programs
  • Click Accessories
  • Right click Command Prompt
  • Click Run as administrator
  • Type
  • Code:
    sfc /scannow
  • and press Enter
Full tutorial here:Check your hard drive(s) for errors by running chkdsk:Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
  • Click on the Start button
  • Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  • Select the “Startup” tab.
  • Deselect all items other than the antivirus.
  • Apply > OK
  • Accept then restart.
Full tutorial:Complete the steps and let us know the results. Will get back soon.
My System SpecsSystem Spec
20 Mar 2013   #8
rcferry

Windows 7 Ultimate x64
 
 

FYI:

ClamWin is the only AV program that is running in the background. AVG has been uninstalled (I'll clean up the Start directory) and Spy-Bot is only unused when needed.

I have run CHKDSK multiple times (in a row) with no errors encountered.

Same with SFC (3 times in a row) -- no problems.

Same with MemCheck86 (15 passes) -- no problems.

Thanks for your help.
My System SpecsSystem Spec
20 Mar 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well OK, I will keep a check on your thread.
My System SpecsSystem Spec
20 Mar 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Scan the system for possible virus infection.
Code:
fffff880`0882e918  fffff880`00e4b731 ataport!IdeProcessPortNotification+0x30d
Little but enough reason to suspect a malware, specially as it is accompanied by misbehaving touchpad driver.

Code:
fffff880`0882e828  fffff880`03e594c5Unable to load image SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 SynTP+0x1c4c5
Only after both the scans are done, try to update the touchpad driver from Drivers | Synaptics.



Let us know the results. Depending on the results we will determine our next course of actions.
My System SpecsSystem Spec
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