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Windows 7: BSOD 00000001E Crashes after entering Password

20 Mar 2013   #1
webgal318

Windows Seven Home Premium 64 Bit
 
 
BSOD 00000001E Crashes after entering Password

. . . and will not go to desktop.

I have done the following:

Allowed the PC Repair Utility to run in an effort to repair any problems: No luck

Boot to Safe Mode with Networking in a effort to look for driver updates: goes to Blue Screen

I am running WDO full scan and will report results as soon as finished.

Thanks
-Sylvia


My System SpecsSystem Spec
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20 Mar 2013   #2
x BlueRobot

 

Welcome to the forums webgal318,

Since you are not able to access your files and desktop, then I would suggest following these steps:We could also try using a Linux Live CD to rescue your files and data.
My System SpecsSystem Spec
20 Mar 2013   #3
webgal318

Windows Seven Home Premium 64 Bit
 
 

WDO has been running for 90+ minutes and is still scanning. Preliminary results show malware (as seen in the program's message area) has been detected. Will repost again later.
My System SpecsSystem Spec
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20 Mar 2013   #4
x BlueRobot

 

Thanks for the update, make sure this malware is removed from your system. You may also post the names of the malware here if you like.
My System SpecsSystem Spec
20 Mar 2013   #5
webgal318

Windows Seven Home Premium 64 Bit
 
 

Malware found with WDO are as follows:
VirTool Win 32/obfuscator.ACP;
Exploit:Java/CVE-2013-0422
Exploit:Java/CVE-2013-0422.C
Adware: Win32/Arcade Web
Exploit:Java/CVE-2013-1723

I hit the "remove all" button before closing, restarted, got only as far as "repair," ran repair, restarted PC, and finally attempted to start windows normally.
At this point the PC is running the Startup Repair again.

If this fails, I will shut PC down and try to enter Safe Mode with Networking.
My System SpecsSystem Spec
20 Mar 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Webgal318

Can you run this for me please

Download DDS

download

Click on the Save button. Save it to your desktop .
double-click on the DDS.com
On the Windows Security window Click on the Run button
On the DDS settings
put a check mark in attach.txt and then click on the Start button
Attach Both of the logs with your reply

ADDED:

You would also want to download Microsoft Safety Scanner to remove Adware: Win32/Arcade Web
download
My System SpecsSystem Spec
20 Mar 2013   #7
webgal318

Windows Seven Home Premium 64 Bit
 
 
Windows won't start

I tried to enter safe mode with networking without any luck. I am running the startup repair again while keeping fingers crossed.
My System SpecsSystem Spec
20 Mar 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Webgal318

Do you have a USB FLASH DRIVE?
My System SpecsSystem Spec
20 Mar 2013   #9
webgal318

Windows Seven Home Premium 64 Bit
 
 
USB flash drive

Yes, I do.

Thanks for your help.
My System SpecsSystem Spec
20 Mar 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Farbar Tool

Download Farbar Recovery Scan Tool from below on a non infected PC
For 32-bit (x86) systems download
Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download
Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note   Note
Replace letter e with the drive letter of your flash drive.

Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
services.exe
Now press the Search button
When the search is complete, search.txt will also be written to your USB
Type exit and reboot the computer normally
Please copy and paste both logs in your reply.(FRST.txt and Search.txt)


Added:

Can you create a new thread in SYSTEM SECURITY so we could keep the BSOD and the Virus issues in different threads? You could add a link to the new thread on this thread.
My System SpecsSystem Spec
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 BSOD 00000001E Crashes after entering Password




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