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Windows 7: Blue Screen Problem

21 Mar 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First of all, go it http://www.sevenforums.com/bsod-help...n-problem.html, close it by marking it as solved. Otherwise we will merge these two threads. You are not supposed to create multiple threads for a same problem. Create a new thread only when the earlier issue is over.

The present crash dump indicates to Quick Heal AntiVirus as the crashing element.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, cd11b, 1, 0}

*** WARNING: Unable to verify timestamp for wstif.sys
*** ERROR: Module load completed but symbols could not be loaded for wstif.sys

Probably caused by : wstif.sys ( wstif+adfd )

Followup: MachineOwner
---------
Uninstall QuickHeal. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

It's a mater of a trade off. Either you rip the benefit of the money you paid to QuickHeal and suffer from BSODs, or you forget the money, use the free antivirus suggested twice and have a crsh free computer. I just can say that I would never invest my hard earned money on QuickHeal.

Next, Run SFC /SCANNOW Command - System File Checker

If you get more BSODs, post it following the Blue Screen of Death (BSOD) Posting Instructions.


My System SpecsSystem Spec
.
24 Mar 2013   #12
Gautam S

Windows 7 32-bit
 
 

Another blue screen antivirus company said to upgrade to latest version 7.0.0.4 from 7.0.0.1 which I did so I would like to know if it is still the antivirus which is causing problem. I have even send the dump file to Quick heal company .
My System SpecsSystem Spec
24 Mar 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, 88790, 1, 0}

*** WARNING: Unable to verify timestamp for wstif.sys
*** ERROR: Module load completed but symbols could not be loaded for wstif.sys

Probably caused by : wstif.sys ( wstif+adfd )

Followup: MachineOwner
---------
Any more information is needed there? I guess no.

If you want to be free of BSODs, get red of QuickHeal. If you want to use QuickHeal...... accept the BSODs as normal

And dont start any further thread by being disappointed at my reply .... you get the same reply everywhere.
My System SpecsSystem Spec
.

24 Mar 2013   #14
Gautam S

Windows 7 32-bit
 
 

Let me see what they reply and if still not solved I would change the antivirus.
My System SpecsSystem Spec
24 Mar 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Gautam S View Post
Let me see what they reply and if still not solved I would change the antivirus.
Well, update this thread after applying what is suggested here only.
My System SpecsSystem Spec
24 Mar 2013   #16
carwiz

Windows 7 Pro-x64
 
 

I see the same thing Archie has posted.

In addition, it may be necessary that you update your Windows 7 to SP1. Numerous critical updates and bug fixes were made to many Windows' drivers. It could be that your new AV is not compatible with the old drivers. Further attempts to debug an old Windows version are useless.

Quote:
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255

My System SpecsSystem Spec
24 Mar 2013   #17
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You have been told by 3 helpers to uninstall this Quickheal stuff. As far as I know it's a crapware that does little in the way of protection and collect your info and money.
But keep it if you must.

check these users' thoughts. http://www.mouthshut.com/Software/Qu...iews-925069883
My System SpecsSystem Spec
02 May 2013   #18
Gautam S

Windows 7 32-bit
 
 
BSOD in Windows 7

Blue Screen of Death .I have zip the dump file it says because of tcpip.sys. If anybody knows what it is and how solve the problem please let me know.
My System SpecsSystem Spec
02 May 2013   #19
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please post the following here, do not start a new thread: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
02 May 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may try updating Intel(R) 82578DC Gigabit Network Connection driver from https://downloadcenter.intel.com/default.aspx, byt with QuickHeal present in the system, your network will never be able to perform properly.

http://www.sevenforums.com/bsod-help...ml#post2311383
Blue Screen Problem

I wonder why somebody ask for help when they are not ready to take the suggestions.
My System SpecsSystem Spec
Reply

 Blue Screen Problem




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