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Windows 7: Blue Screen Problem

19 Dec 2012   #1
Gautam S

Windows 7 32-bit
 
 
BSOD while installing graphic card drivers

My friend's pc is giving blue screen while installing graphic card driver here is the dump file uploaded with it .If anybody would help it would be great.


My System SpecsSystem Spec
.
19 Dec 2012   #2
bagavan

Windows 8 Professional x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {87ea6008, 9caf08bc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+58bc )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 87ea6008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9caf08bc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+58bc
9caf08bc 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8cdc6b74 9074992c 00000116 87ea6008 9caf08bc nt!KeBugCheckEx+0x1e
8cdc6b98 9074a74b 9caf08bc 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8cdc6bbc 9077a92c 00000000 00000102 86df4788 dxgkrnl!TdrIsRecoveryRequired+0xb8
8cdc6c34 907a4a32 fffffcfb 00165c67 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8cdc6c5c 907a5153 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8cdc6c98 907818f0 8cdc6c90 82a593f1 86df4788 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8cdc6d28 907a64b7 86df4788 82a593f1 86df4788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8cdc6d3c 907a6573 86df4788 00000000 8a8f2d48 dxgmms1!VidSchiRun_PriorityTable+0xf
8cdc6d50 82c2b66d 86df4788 a1c6eb69 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8cdc6d90 82add0d9 907a64f4 86df4788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+58bc
9caf08bc 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+58bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ca292f5

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
Update your ati graphics to the latest stable version driver.

update from

http://support.amd.com/us/Pages/AMDSupportHub.aspx
My System SpecsSystem Spec
29 Dec 2012   #3
Gautam S

Windows 7 32-bit
 
 

Thanks a lot for replying. My Friend has installed the drivers let see if it happens again.
My System SpecsSystem Spec
.

29 Dec 2012   #4
bagavan

Windows 8 Professional x64
 
 

Sure. Keep us updated
My System SpecsSystem Spec
03 Mar 2013   #5
Gautam S

Windows 7 32-bit
 
 
Blue Screen Problem

Blue Screen Problem have attached dump file in winrar .Plz let me know if somebody can help and knows the problem solution.
My System SpecsSystem Spec
03 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Gautam.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, cd763, 1, 0}

*** WARNING: Unable to verify timestamp for wstif.sys
*** ERROR: Module load completed but symbols could not be loaded for wstif.sys
Probably caused by : wstif.sys ( wstif+adfd )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 00000007, A driver has unlocked a page more times than it locked it
Arg2: 000cd763, page frame number
Arg3: 00000001, current share count
Arg4: 00000000, 0

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'WUDFRd' and 'usbccgp.sys' overlap

BUGCHECK_STR:  0x4E_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  EMLPROXY.EXE

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82ccf46e to 82ce6aec

STACK_TEXT:  
a136da6c 82ccf46e 000cd763 87563898 87563198 nt!MiPfnReferenceCountIsZero+0x24
a136dac4 82cbdcd8 87563898 b618b844 b595a170 nt!MmUnlockPages+0x38b
a136db00 90a4bdfd b595a170 a136db20 90a4c67c nt!IopfCompleteRequest+0x2cd
WARNING: Stack unwind information not available. Following frames may be wrong.
a136db0c 90a4c67c b595a170 867bf610 0000001c wstif+0xadfd
a136db20 90a4c71c b618b844 0000001c 0954f844 wstif+0xb67c
a136db38 90a43ed3 b618b844 870197f0 31920740 wstif+0xb71c
a136dbb0 90a4404f 867bf610 83002123 0954f844 wstif+0x2ed3
a136dbe8 90a445ce 86700038 00000000 86700038 wstif+0x304f
a136dbfc 82c914bc 86700038 867bf610 867bf610 wstif+0x35ce
a136dc14 82e92eee 874e8ab8 867bf610 867bf680 nt!IofCallDriver+0x63
a136dc34 82eafcd1 86700038 874e8ab8 00000000 nt!IopSynchronousServiceTail+0x1f8
a136dcd0 82eb24ac 86700038 867bf610 00000000 nt!IopXxxControlFile+0x6aa
a136dd04 82c9842a 00000a18 00000a1c 00000000 nt!NtDeviceIoControlFile+0x2a
a136dd04 772a64f4 00000a18 00000a1c 00000000 nt!KiFastCallEntry+0x12a
0954f77c 00000000 00000000 00000000 00000000 0x772a64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
wstif+adfd
90a4bdfd ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  wstif+adfd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: wstif

IMAGE_NAME:  wstif.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5018e382

FAILURE_BUCKET_ID:  0x4E_7_wstif+adfd

BUCKET_ID:  0x4E_7_wstif+adfd

Followup: MachineOwner
---------

2: kd> lmvm wstif
start    end        module name
90a41000 90a50580   wstif    T (no symbols)           
    Loaded symbol image file: wstif.sys
    Image path: \SystemRoot\system32\drivers\wstif.sys
    Image name: wstif.sys
    Timestamp:        Wed Aug 01 14:06:26 2012 (5018E382)
    CheckSum:         00019F4E
    ImageSize:        0000F580
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Bsod was caused by your Quick Heal antivirus. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase, if the removal tool is not available on that link, uninstall using the Free version of Revo Uninstaller Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems from use Advanced mode to uninstall and delete the left over registry of the program.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Next time you get a BSOD, please upload ALL the files following the Blue Screen of Death (BSOD) Posting Instructions.

Let us know the results.
My System SpecsSystem Spec
21 Mar 2013   #7
Gautam S

Windows 7 32-bit
 
 

koolkat77 thank you so much for replying. .My brother kept saying it might be crashed because he had connected his smartphone galaxy grand without drivers and it crashed. It has been 2 weeks no bsod and now when I started the pc and just opened the browser chrome for surfing bsod started. I am still using paid Quick heal anti virus it will expire next year. I am posting both one with SF Diagnostic Tool - Using for Troubleshooting and other one is just dump file.Please tell me if it is the antivirus program that has caused I will try to check with the company
My System SpecsSystem Spec
21 Mar 2013   #8
Gautam S

Windows 7 32-bit
 
 

koolkat77 I am starting a new thread please reply there

Blue Screen Problem
My System SpecsSystem Spec
21 Mar 2013   #9
Gautam S

Windows 7 32-bit
 
 
Blue Screen Problem

It has been 2 weeks no bsod and now when I started the pc and just opened the browser chrome for surfing bsod started. I am still using paid Quick heal anti virus it will expire next year. I am posting both one with SF Diagnostic Tool - Using for Troubleshooting and other one is just dump file.Please tell me if it is the antivirus program that has caused I will try to check with the company.

Original Thread - http://www.sevenforums.com/bsod-help...n-problem.html
My System SpecsSystem Spec
21 Mar 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Gautam S .

Do you have the Product key and installation file for your paid Antivirus ? If so for testing purposes you could uninstall it and reinstall the product after you have fixed your BSOD issue .
My System SpecsSystem Spec
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