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Windows 7: BSOD at random intervals arthr.sys?


03 Apr 2013   #21

Windows 7 starter 32 bit
 
 

Windows Update does not work "Because the service is not running"

This message after re-start. But. At least the Firewall is on and working now

My System SpecsSystem Spec
.

04 Apr 2013   #22

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

My System SpecsSystem Spec
04 Apr 2013   #23

Windows 7 starter 32 bit
 
 

WUPdate is .... WUPdating! SWEET!

but. Then I got this message: Unknown error 80073712.
My System SpecsSystem Spec
.


04 Apr 2013   #24

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Try the Windows Update instructions again - post the CBS and CheckSUR logs
My System SpecsSystem Spec
04 Apr 2013   #25

Windows 7 starter 32 bit
 
 

Sorry, you have to tell me what you mean. And which 'update' instructions.

I tried the reset windows update.bat file - I still get the same error message

tried the sfc / scannow thing - the command prompt says 'sfc' is not a valid command

Tried turning the wupdate to 'never check' and then back to 'always check' - changes nothing.

I don't understand how to find the logs you want.
My System SpecsSystem Spec
05 Apr 2013   #26

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
05 Apr 2013   #27

Windows 7 starter 32 bit
 
 

Ran it. Got the same result: sfc / scannow is not recognized as a valid command.
My System SpecsSystem Spec
05 Apr 2013   #28

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There is NO SPACE after the '/'
The proper command is
SFC /SCANNOW
My System SpecsSystem Spec
05 Apr 2013   #29

Windows 7 starter 32 bit
 
 

Result: 'not a recognizable command'
My System SpecsSystem Spec
06 Apr 2013   #30

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

in that case your system may be seriously hosed.

Please open an elevated Command Prompt, and run the following commands.

DIR C:\Windows\SFC*.* /S

it will take a minute or two - please post the full results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
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 BSOD at random intervals arthr.sys?




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