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Windows 7: BSOD at random intervals arthr.sys?


18 Apr 2013   #61

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay good, thanks for the feedback.

My System SpecsSystem Spec
.

18 Apr 2013   #62

Windows 7 starter 32 bit
 
 

Memtest is clear 7+ passes.
My System SpecsSystem Spec
18 Apr 2013   #63
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Just asking some questions .... have you updated the 150Mbps Wireless N adapter driver from Download - Welcome to TP-LINK

Match your device model from the list here ..... (you will get this page by following the link above)


The last BSOD uploaded in this thread is caused by this driver.
Code:
Unable to load image athur.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athur.sys
*** ERROR: Module load completed but symbols could not be loaded for athur.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 8725e038, 922efc34, 922ef810}

Probably caused by : athur.sys ( athur+26038 )

Followup: MachineOwner
---------
And, you told that you updated, still the driver is very old.
Code:
start    end        module name
87238000 873bc000   athur    T (no symbols)           
    Loaded symbol image file: athur.sys
    Image path: athur.sys
    Image name: athur.sys
    Timestamp:        Wed Apr 20 15:35:59 2011 (4DAEB007)
    CheckSum:         0018C064
    ImageSize:        00184000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Wherefrom you updated it? If from the link I stated above, it it the latest one that you can get?

Let us know.

Also, as a test only, disable the webcam and do some USB related troubleshooting. For the ports, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Also have a look at USB Driver - General Fix for Problems.

But, first of all, it is to know that is the installed athur.sys is the latest wireless N driver that you can have? If so, how old the adapter is?
My System SpecsSystem Spec
.


18 Apr 2013   #64

Windows 7 starter 32 bit
 
 

TP LInk driver manually updated from TP link website.
Device is just a couple years old. They still sell them and still support them.
I've update the athr.sys driver more than a couple times, so why would it
roll itself back?


I never use the webcam, it is always disabled.
Selective Suspend has always been disabled.


Windows did not autoconfigure anything for the USB,
it now says 'driver not found'.

I was unable to complete the general directions for USB / General Fix
as even after editing the permissions, I still can't delete the infcache.1 driver.
My System SpecsSystem Spec
18 Apr 2013   #65
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

So you updated the drivers and those rolled back automatically?

Contract your vendor and ask them to supply the driver that they provide to the new buyers.

Do you use any driver to initialize the adapter? If so, update that driver too. And the vendor can supply the appropriate drivers I hope.
My System SpecsSystem Spec
19 Apr 2013   #66

Windows 7 starter 32 bit
 
 

I'd like to get the USB controller drivers reinstalled and close this thread.

I uninstalled them (did not delete) as directed.
They were not automatically reinstalled by WinBlows.

The chipset drivers are up to date per the intel website

I can not DL any USB controller drivers through the HP website;
they are not available.


thanks.
My System SpecsSystem Spec
19 Apr 2013   #67
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

jtkm, it is the first time the USB driver uninstall instruction failed. I dont know why it failed, but as it is unwanted, we should try to recover it.

See ... those are your USB hardware resources.

RESOURCEDEVICE
IRQ 23 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
IRQ 23 Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
IRQ 16 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
IRQ 19 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9

Here is the PnP device IDs:

DEVICEPnP_DEVICE_ID
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 PCI\VEN_8086&DEV_27C8&SUBSYS_308F103C&REV_02\3&11583659&0&E8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9 PCI\VEN_8086&DEV_27C9&SUBSYS_308F103C&REV_02\3&11583659&0&E9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA PCI\VEN_8086&DEV_27CA&SUBSYS_308F103C&REV_02\3&11583659&0&EA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB PCI\VEN_8086&DEV_27CB&SUBSYS_308F103C&REV_02\3&11583659&0&EB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC PCI\VEN_8086&DEV_27CC&SUBSYS_308F103C&REV_02\3&11583659&0&EF

And here are the drivers who controls those all ..... all the drivers are system drivers, and no third party drivers.

NAMEDESCRIPTIONFILETYPE
usbccgp Microsoft USB Generic Parent Driver c:\windows\system32\drivers\usbccgp.sys Kernel Driver
usbcir eHome Infrared Receiver (USBCIR) c:\windows\system32\drivers\usbcir.sys Kernel Driver
usbehci Microsoft USB 2.0 Enhanced Host Controller Miniport Driver c:\windows\system32\drivers\usbehci.sys Kernel Driver
usbhub Microsoft USB Standard Hub Driver c:\windows\system32\drivers\usbhub.sys Kernel Driver
usbohci Microsoft USB Open Host Controller Miniport Driver c:\windows\system32\drivers\usbohci.sys Kernel Driver
usbprint Microsoft USB PRINTER Class c:\windows\system32\drivers\usbprint.sys Kernel Driver
usbscan USB Scanner Driver c:\windows\system32\drivers\usbscan.sys Kernel Driver
usbstor USB Mass Storage Driver c:\windows\system32\drivers\usbstor.sys Kernel Driver
usbuhci Microsoft USB Universal Host Controller Miniport Driver c:\windows\system32\drivers\usbuhci.sys Kernel Driver
usbvideo USB Video Device (WDM) c:\windows\system32\drivers\usbvideo.sys Kernel Driver

All are system default drivers. No intel or third party drivers are there. Those system drivers are must to be auto-configured upon a restart.

Still, I request you to upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
It will help to compare, to review the extent of damaged caused.

BTW, no third party driver will be auto configured. Those are to be installed manually. It was directed in my previous post.
Quote:
For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.
And none of the ports are controlled by any third party driver, as we can see from the above expression.

Waiting for your reply, hopefully the damage, if it is there, will be recovered.

As like those, I have the list of all your third party USB related drivers. I will compare it with the recent msinfo32, will check which drivers are missing and will provide you the links to get them.

Nothing will go wrong, it never went wrong.
My System SpecsSystem Spec
20 Apr 2013   #68

Windows 7 starter 32 bit
 
 

here it is
My System SpecsSystem Spec
20 Apr 2013   #69
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Try Drivers Informer: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 overview.

EDIT: My learned geek friend Kari suggests:
Quote   Quote: Originally Posted by Kari View Post
Archie, seems to be a reinstall would be the best to do now.
A clean reinstall will solve all the driver related issues, at once. If you follow Clean Reinstall - Factory OEM Windows 7, you can get the best possible clean reinstall, which will maximize windows native performance.
My System SpecsSystem Spec
20 Apr 2013   #70

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

I agree with this suggestion of a clean install - refer to the link that Arc provided : it has been used succesfully many, many times here.

We can support you through this installation to make sure everything is perfect, if you need it.
My System SpecsSystem Spec
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 BSOD at random intervals arthr.sys?




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