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Windows 7: BSOD driver_irql_not_less_or_equal


21 Mar 2013   #1

Windows 7 Professional 64 bit
 
 
BSOD driver_irql_not_less_or_equal

Hello!
I've had it once before and it was McAffe's fault. It came back and I'm not sure what it is now. Besides this issue, my computer also randomly turns off by itself sometimes with no error messages, I think they're related. I updated my system specs and am posting the kernel dump (is that what it's called?) If I'm doing something wrong, please explain I'll try to do my best.

Thanks!

My System SpecsSystem Spec
.

21 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello Augusto and welcome to Seven Forums.

It seems like McAfee is still causing problems for your machine. The mfefirek driver belongs to McAfee.

Driver Reference Table - mfefirek.sys

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 000000000000000d, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800c2bcd70, address which referenced memory

Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003b11100
 000000000000000d 

CURRENT_IRQL:  2

FAULTING_IP: 
mfefirek+1ad70
fffff880`0c2bcd70 8a400d          mov     al,byte ptr [rax+0Dh]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  explorer.exe

TRAP_FRAME:  fffff80000b9f430 -- (.trap 0xfffff80000b9f430)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800e87c010
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800c2bcd70 rsp=fffff80000b9f5c8 rbp=fffffa800b3eb840
 r8=fffff80000b9f5f0  r9=0000000000000004 r10=0000000000000001
r11=fffff8800c2fc6b0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
mfefirek+0x1ad70:
fffff880`0c2bcd70 8a400d          mov     al,byte ptr [rax+0Dh] ds:4e80:00000000`0000000d=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800038d81e9 to fffff800038d8c40

STACK_TEXT:  
fffff800`00b9f2e8 fffff800`038d81e9 : 00000000`0000000a 00000000`0000000d 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9f2f0 fffff800`038d6e60 : 00000000`00000012 fffffa80`0e6f5908 00000000`0002000e 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff800`00b9f430 fffff880`0c2bcd70 : fffff880`0c2cbb2c fffffa80`0f660010 00000000`00000000 fffffa80`0b39f240 : nt!KiPageFault+0x260
fffff800`00b9f5c8 fffff880`0c2cbb2c : fffffa80`0f660010 00000000`00000000 fffffa80`0b39f240 fffff800`038eedef : mfefirek+0x1ad70
fffff800`00b9f5d0 fffffa80`0f660010 : 00000000`00000000 fffffa80`0b39f240 fffff800`038eedef fffff880`064e69d0 : mfefirek+0x29b2c
fffff800`00b9f5d8 00000000`00000000 : fffffa80`0b39f240 fffff800`038eedef fffff880`064e69d0 fffffa80`0b3eb910 : 0xfffffa80`0f660010

STACK_COMMAND:  kb

FOLLOWUP_IP: 
mfefirek+1ad70
fffff880`0c2bcd70 8a400d          mov     al,byte ptr [rax+0Dh]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  mfefirek+1ad70

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: mfefirek

IMAGE_NAME:  mfefirek.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4fc63ee2

FAILURE_BUCKET_ID:  X64_0xD1_mfefirek+1ad70

BUCKET_ID:  X64_0xD1_mfefirek+1ad70

Followup: MachineOwner
Did you use the official McAfee "Consumer Products Removal Tool" when you previously uninstalled McAfee?

How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

You might also want to check for any damaged or corrupt system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and immediately reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
21 Mar 2013   #3

Windows 7 Professional 64 bit
 
 

Thanks! That's very odd, I uninstalled McAffe through their own uninstaller and I can't see any processes but it seems you're right, as the software from their website is working.

Thank you very much for the quick help
My System SpecsSystem Spec
.


22 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

My System SpecsSystem Spec
Reply

 BSOD driver_irql_not_less_or_equal




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