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Windows 7: Random Reset Problem

22 Mar 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Scroll down to option two: Driver Verifier - Enable and Disable


My System SpecsSystem Spec
.
23 Mar 2013   #12
RussWalker

Windows 7 Home Premium 32bit
 
 

Looks like I had already disabled it, it said no settings were changed.
My System SpecsSystem Spec
23 Mar 2013   #13
nilank

 

You tried what I asked you to do? Maybe you could figure out the problem that way.
My System SpecsSystem Spec
.

23 Mar 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by nilank View Post
You tried what I asked you to do? Maybe you could figure out the problem that way.
@ OP, delete these things from startup. As it is guided twice by two different posters, there must be some reason behind it.
PROGRAM COMMAND
DING! ding!.lnk
Uploader c:\program files\seagate\seagate dashboard 2.0\seagate.dashboard.uploader.exe
boincmgr "c:\program files\boinc\boincmgr.exe" /a /s
boinctray "c:\program files\boinc\boinctray.exe"
DBAgent "c:\program files\seagate\seagate dashboard 2.0\dbagent.exe" /winstart
RUSB3MON "c:\program files\renesas electronics\usb 3.0 host controller driver\application\rusb3mon.exe"
None of those are supposed to be there for any real need, but they often cause problems. Moreover, I we are suspecting one of these drivers are buggy.

@ Nilank, well found

Quote   Quote: Originally Posted by RussWalker View Post
Looks like I had already disabled it, it said no settings were changed.
Sounds bad. Very bad. It must be some driver bug then, that is making the computer feel that Driver Verifier is enabled; whereas it is actually not. Earlier we noticed some buggy drivers, which also behaved in the same way, but never generated this Bucket ID:
Code:
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
It made me think that you have DV enabled, plus the Bugcheck code C9, DRIVER_VERIFIER_IOMANAGER_VIOLATION.

Now, have another look:
Code:
0: kd> !irp bb7ce438 9
Irp is active with 8 stacks 7 is current (= 0xbb7ce580)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 40000000
ThreadListEntry.Flink = bb7ce448
ThreadListEntry.Blink = bb7ce448
IoStatus.Status = c0000010
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = bb7ce478
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = 00000000
Tail.Overlay.ListEntry.Blink = 00000000
Tail.Overlay.CurrentStackLocation = bb7ce580
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 c0000010
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 17,ff]   0  2 bb7adbe0 00000000 00000000-00000000    
          bb7adbe0: Could not read device object or _DEVICE_OBJECT not found

            Args: bb796020 00000000 00000000 00000000
>[ 17,ff]   0 e0 bb7adbe0 00000000 83372d1c-bb7ce5a4 Success Error Cancel 
          bb7adbe0: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: bb796020 00000000 00000000 00000000
 [ 17,ff]   0 e0 bb797ee0 00000000 83371bff-80e449b0 Success Error Cancel 
          bb797ee0: Could not read device object or _DEVICE_OBJECT not found
    nt!ViIrpSynchronousCompletionRoutine
            Args: bb796020 00000000 00000000 00000000
Extra information not available.
IoStatus.Status = c0000010 means, The specified request is not a valid operation for the target device. So it behaves as same as a normal DV enabled crash dump.

Now time for a conclusion, the crash dump says that the probable cause of the crash is somehow USB/ Input (Keyboard & Mouse) related.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {220, badeaa8c, bb7ce438, bb796020}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
---------
So, let us first update Renesas Electronics Corporation USB 3.0 Host Controller Driver from Filesystem/Device Drivers Downloads | Renesas Electronics America

Next step, Uninstall these programs
Code:
Start Menu\Programs\Logitech
Start Menu\Programs\Logitech\Logitech Harmony Remote
Start Menu\Programs\Logitech\Mouse and Keyboard
Start Menu\Programs\Logitech\Unifying
and use some other Keyboard and mouse those does not need any third party programs or drivers to be installed to use those. You do it, at lease as a test.

Finally, a driver bug often caused by a real bug. Scan the system for possible virus infection using these two programs only.
Let us know the results.
My System SpecsSystem Spec
24 Mar 2013   #15
RussWalker

Windows 7 Home Premium 32bit
 
 

OK, busy day yesterday!
I disabled everything in the startup - I was hesitant because I did not want to lose functionality.
The USB 3.0 was added just a few days ago so the problem preceded it, I believe 3.0.23.0 is the latest driver.
I uninstalled all the Logitech files but my keyboard is Microsoft (?) and it is the only one I have. I can buy another if it looks like a likely suspect.
TDSSKiller found nothing but Defender Offline did find a trojan only after running the LONG test (~4 hours)
So far, no resets. I will post updates...
My System SpecsSystem Spec
24 Mar 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Russ, unfortunately in remote assistance we have to depend on the data you supplied, and the supplied data said you use Logitech Keyboard-mouse.

Removing stuff from startup does not loss any functionality at all, but cause problems.
My System SpecsSystem Spec
24 Mar 2013   #17
RussWalker

Windows 7 Home Premium 32bit
 
 

I am not sure how I ended up with Logitech drivers for my keyboard, must have been loaded when I got the trackball. My SETI program is not running any more but I am OK with that until we figure out what is causing the resets.
My System SpecsSystem Spec
25 Mar 2013   #18
RussWalker

Windows 7 Home Premium 32bit
 
 

So far so good!
My System SpecsSystem Spec
26 Mar 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by RussWalker View Post
So far so good!
Take your time Report us the situation back.
My System SpecsSystem Spec
27 Mar 2013   #20
RussWalker

Windows 7 Home Premium 32bit
 
 

Reset again! This time I was using the computer when it happened...
My System SpecsSystem Spec
Reply

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