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Windows 7: Intermittent BSOD ntoskrnl.exe


22 Mar 2013   #1

Win 7 Home Premium 64 bit system
 
 
Intermittent BSOD ntoskrnl.exe

Hi I have a Toshiba Satellite L755-S5158 Win 7 Home Premium 64 bit system. I have been intermittently getting BSOD upon boot, but the system restarts once or twice and everything is fine. I have attached what BlueScreenView showed. Another BSOD showed Symantec was the cause I have comepltely removed Symantec and installed MSSE. Any ideas on how to correct this.

Thanks

My System SpecsSystem Spec
.

22 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
22 Mar 2013   #3

Win 7 Home Premium 64 bit system
 
 

I have run the utility and it says to send the zip located on the desktop to here, but no zip was created on the desktop? Any ideas
My System SpecsSystem Spec
.


22 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Did it create any folder on your Desktop?
My System SpecsSystem Spec
22 Mar 2013   #5

Win 7 Home Premium 64 bit system
 
 

Here are the results. Any help would be greatly appreciated. I am not sure if this includes the last BSOD it last happened on the 9th. Like I stated earlier I already removed the norton that came with the system

Thanks for any help
My System SpecsSystem Spec
22 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Have you had another BSOD since you removed Norton? Bacause according to your Dump files that was what was causing the crashes:

Code:
fffff880`035df368  fffff880`04b852e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20130301.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0

*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269

fffff880`035df538  fffff880`04070a91*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
 SYMNETS+0x5ca91
Driver Reference Table - BHDrvx64.sys

Driver Reference Table - SYMEVENT64x86.SYS

Driver Reference Table - SYMNETS.SYS
My System SpecsSystem Spec
22 Mar 2013   #7

Win 7 Home Premium 64 bit system
 
 

I just removed Norton today but was concerned due to the fact that I saw that Norton was causing the crashes, but in another dump I noticed the ntoskrnl.exe causing the crashes also. I will test the system for the next week and see if it happens again. Any ideas on what the ntoskrnl.exe is?

Thanks
My System SpecsSystem Spec
22 Mar 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by daniszilli View Post
I just removed Norton today but was concerned due to the fact that I saw that Norton was causing the crashes, but in another dump I noticed the ntoskrnl.exe causing the crashes also. I will test the system for the next week and see if it happens again. Any ideas on what the ntoskrnl.exe is?

Thanks
Ntoskrnl is the core of the opperating system, the reason it was blamed is likely because it was what caused the crash seeing that the drivers were doing things that they should not have been doing. So really it is being blamed for things it is not doing. Just out of curiosity what are you using for antivirus now that Norton is gone?
My System SpecsSystem Spec
22 Mar 2013   #9

Win 7 Home Premium 64 bit system
 
 

This is a system I was fixing for a friend. I have never liked Norton nor will I work on systems if they choose to run Norton. I loaded Microsoft Securit Essentials to see if they are happy with that, if not will use Avast. Thanks for the help.
My System SpecsSystem Spec
22 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad I could be of help.
My System SpecsSystem Spec
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 Intermittent BSOD ntoskrnl.exe




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