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Windows 7: CREATIVE webcam screws up windows and task manager

23 Mar 2013   #1
doubledispatch

Windows 7 Home Premium x64
 
 
CREATIVE webcam screws up windows and task manager

Hi, my Windows 7 64-bit PC has been running fine until I decide to attach and install the necessary drivers for the CREATIVE Live!Cam Connect HD webcam. Once I did this and opened Skype, I noticed it opened another window allowing me to change Livecam settings and so on, except that it kept freezing both it and Skype. I then found that Skype crashed and was completely unable to quit it; task manager was unable to kill the process. I also found that audacity was affected too; I was unable to start it and every time I tried, a new process would appear on the task manager (I ended up with five running before I gave up trying to open it) which wouldn't close. I was also unable to sign back into Skype again because I was apparantly already logged into it on this computer. I'm guessing that both Skype and Audacity were affected because they were both configures to use the microphone attached to the webcam.

Anyway, I did a system restore that seemed to fix the problem, until I try configuring Skype to use the webcam again (this time without all the extra junk that I had installed from the disc, hoping that it would help, which it of course didn't) and Skype and Audacity played up in exactly the same way again. But this time, I suffered a BSOD. I rebooted into safe mode and deleted absolutely every file associated with this webcam and was able to use Skype again.

Does anyone know what could be causing this? I've never been unable to kill a process before and it all seems to be related to a webcam (with attached microphone) that I paid good money for. I have a good mind to take it back and request a refund and/or replacement. I don't understand how difficult it is supposed to be for a webcam to just plug in and do its job, rather than corrupting my machine with junk I don't need or want.

Has anyone else experienced anything similar or has any ideas? Thanks.


My System SpecsSystem Spec
.
23 Mar 2013   #2
doubledispatch

Windows 7 Home Premium x64
 
 
BSOD details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 24b10002
BCP1: FFFFFA800D047C60
BCP2: FFFFF80002C67750
BCP3: FFFFFA800CA27B50
BCP4: FFFFFA800D047EE0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\032313-26020-01.dmp
C:\Users\Ashley\AppData\Local\Temp\WER-36020-0.sysdata.xml

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My System SpecsSystem Spec
23 Mar 2013   #3
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,


Please reconfigure windows to collect the correct info.
You want small memory dumps - "MiniDumps"

And here are the instructions for posting:

Cheers

Dave
My System SpecsSystem Spec
.

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 CREATIVE webcam screws up windows and task manager




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