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Windows 7: BSOD while accessing some websites using IE9 Locale ID 2057

23 Mar 2013   #1
acra24

Windows 7 HP 64 bit
 
 
BSOD while accessing some websites using IE9 Locale ID 2057

Hello

I have recently had a problem with getting BSOD while accessing some websites that contain videos, like Youtube and Flightsim sites. The windows Error splash window tells me that there is a .dmp file and .xml file that can help with the problem but I'm not sure what to do next. Can anyone help me please?

Thanks

Andrew


My System SpecsSystem Spec
.
23 Mar 2013   #2
acra24

Windows 7 HP 64 bit
 
 

Here's the Diagnostic folder zipped as per the instructions. Thanks
My System SpecsSystem Spec
23 Mar 2013   #3
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Your dump files show a stop ox116 which is a Display or Graphics related BSOD.

Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8016dad4e0, fffff88005bf6198, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+139198 )
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Attempt to roll back your driver to previous version that worked.

http://www.vistax64.com/tutorials/165382-device-manager-roll-back-driver.html

Is the computer hot at all? Download and run:

http://www.piriform.com/speccy

Post back a screenshot of your temps after 2 hours use.
Also Inspect your computer and if needed clean fans / air vents, to ensure good air flow.
Please follow this guide carefully:

http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html

Also please ensure you have all the latest Windows updates installed.

Also I noticed a very old outdated driver, either update or uninstall device driver if no longer used:

Quote:
Saitek device driver
SaiH0763 SaiH0763.sys Fri Feb 15 13:15:05 2008
http://www.saitek.com/uk/down/drivers.php

Cheers

Dave
My System SpecsSystem Spec
.

24 Mar 2013   #4
acra24

Windows 7 HP 64 bit
 
 

Hi Dave

Thanks for the quick response. I've attached a png file showing the CPU, motherboard & SSD temps and they seem quite normal to me, what do you think? I have also rolled back the NVIDIA driver to the previous one to see if that helps. I have updated those drives for my pro-flight yoke and rudder pedals that I use in Flightsim.

Regards

Andrew
My System SpecsSystem Spec
24 Mar 2013   #5
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

They look fine, what about Graphics temps?

cheers

Dave
My System SpecsSystem Spec
24 Mar 2013   #6
acra24

Windows 7 HP 64 bit
 
 

Hi

The Speccy app doesn't give a temp for graphics. See GPU2. I've used another GPU temp app to get that info, see GPU temp. I am currently running FSX on the PC so the GPU is loaded.

Andrew
My System SpecsSystem Spec
31 Mar 2013   #7
acra24

Windows 7 HP 64 bit
 
 

Dave

Thanks for your help. Since rolling back my driver it hasn't happened again...yet. I will keep it under review , but thanks anyway.

Andrew
My System SpecsSystem Spec
31 Mar 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
No problem & Good news.
Give it a week or so and post back any feedback.

Cheers

Dave
My System SpecsSystem Spec
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