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Windows 7: BSOD while running SF Diagnostic tool

25 Mar 2013   #11
mojo43

windows 7 ultimate x64
 
 

Hi, thanks again for all of the help. At this point my laptop is under warranty and obviously has some type of hardware issue. Do you think that I should send it back and have it fixed? Or is there a possibility that it is not hardware related?


My System SpecsSystem Spec
.
26 Mar 2013   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Its a mixed issue I guess.

First you take the suggestions other than memtest and see what happens there. If it is not fixed, use the warranty
My System SpecsSystem Spec
26 Mar 2013   #13
mojo43

windows 7 ultimate x64
 
 

Ok, I will do that. I will post more results soon. Thanks again for all of the excellent help!
My System SpecsSystem Spec
.

26 Mar 2013   #14
mojo43

windows 7 ultimate x64
 
 

I just reinstalled a fresh version of windows 7 with nothing else and I have been running memtest for 4 hours with no errors. Previous to this 7 install, errors came up right away.

I will start adding the suggested drivers and antivirus with firewall and see if I get any bsods.
My System SpecsSystem Spec
27 Mar 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well done.
A clean reinstall is always a good idea. It solves many a system problems.

For any further issue, let us know
My System SpecsSystem Spec
28 Mar 2013   #16
mojo43

windows 7 ultimate x64
 
 
Another crash

Damn! BSOD again!

I had another crash with very minimal drivers and apps and a clean version of Windows 7. I attached the crash output, but there was no minidump (I am not sure why)? Do you see anything here?

Thanks again in advance...
My System SpecsSystem Spec
28 Mar 2013   #17
mojo43

windows 7 ultimate x64
 
 

It just BSOD on me again. This time there was a minidump. I attached the output.
My System SpecsSystem Spec
29 Mar 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The display driver is crashing here.
Code:
fffff880`093356c8  fffff880`03f0038aUnable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x538a
fffff880`093356d0  fffffa80`073d4000
fffff880`093356d8  00000000`00000003
fffff880`093356e0  fffff880`09335770
fffff880`093356e8  fffff880`0480313f dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`093356f0  fffffa80`068cd040
fffff880`093356f8  00000000`000227b0
fffff880`09335700  fffffa80`073cf340
fffff880`09335708  fffff880`0494651dUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x5151d
And it appears to be kinda old.
Code:
fffff880`03efb000 fffff880`03f50000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Apr 05 16:43:32 2012 (4F7D7E5C)
    CheckSum:         000531C1
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Also there might be a fair chance of physical memory corruption.
Code:
CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
21 errors : !nt (fffff80002d76a0b-fffff80002d76afb)
fffff80002d76a00  0f  85  8f  00  00  00  80  7c  24  40  00 *1f  85  45  a6  05 .......|$@...E..
fffff80002d76a10  00  8b  c7 *4b  81  c4  90  04  00  00  41  5f  41  5e  41  5d ...K......A_A^A]
fffff80002d76a20  41  5c  5f *df  5b  c3  85  c9  0f  85  dd *b5  05  00  4b  8d A\_.[.........K.
fffff80002d76a30  1c  81  e9 *16  fe  ff  ff  41  83  ff  0a  0f  86  90  00  00 .......A........
fffff80002d76a40  00  41  8d  4f  ff  48  c1  e9  04  48  8d *bd  b0  05  c9  ff .A.O.H...H......
fffff80002d76a50  48  8b  9c  cf  80  6f  22  00  48  89  5c *f4  70  ff  43  14 H....o".H.\.p.C.
fffff80002d76a60  48  8b  cb *fe  b8  e0  cf  ff  48  8b  c8 *49  89  44  24  48 H.......H..I.D$H
fffff80002d76a70  48  85  c0 *2f  84  2d  01  00  00  48  89  4c  24  78  33  db H../.-...H.L$x3.
fffff80002d76a80  48  85  c9  0f  84  27  a4  05  00  8a  94 *2f  d0  04  00  00 H....'...../....
fffff80002d76a90  e9  ee  fc  ff  ff  4c  8b  44  24  70  4d *df  c0  74  23  41 .....L.D$pM..t#A
fffff80002d76aa0  ff  40  1c *5f  0f  b7  40  10  66  41  39 *a4  0f  83  11  01 .@._..@.fA9.....
fffff80002d76ab0  00  00  49 *9f  d4  49  8b  c8  e8  e3  e0  cf  ff  e9  44  ff ..I..I........D.
fffff80002d76ac0  ff  ff  33 *df  49  8b  cc  e8  14  a6  e3  ff  e9  35  ff  ff ..3.I........5..
fffff80002d76ad0  ff  48  89 *df  24  70  4b  8d  14  7f  48 *e5  e2  04  33  c9 .H..$pK...H...3.
fffff80002d76ae0  41  b8  57 *e9  69  74  e8  25  b1  e3  ff  48  8b  c8  48  89 A.W.it.%...H..H.
fffff80002d76af0  44  24  48 *4f  89  44  24  78  eb  86  48 *cd  84  24  90  00 D$HO.D$x..H..$..

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

STACK_COMMAND:  .cxr 0xfffff88009335970 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
My System SpecsSystem Spec
29 Mar 2013   #19
mojo43

windows 7 ultimate x64
 
 

Thanks for the help, I have tried to install my video driver as you mentioned, but it says that nothing is compatible. I am not sure what else to do? Do you know?
My System SpecsSystem Spec
29 Mar 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Here's the problem. Its a samsung laptop, whereas your system specs says it is a PC/Desktop.

Go to Samsung's website, and search for AMD Radeon HD 7520G drivers for 55V4C/356V4C/3445VC/3545VC model.
My System SpecsSystem Spec
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 BSOD while running SF Diagnostic tool




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