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Windows 7: BSOD while running SF Diagnostic tool

04 Apr 2013   #41
mojo43

windows 7 ultimate x64
 
 

Damn, no BSOD, but the computer screen went black. Any ideas what the problem is?


My System SpecsSystem Spec
.
04 Apr 2013   #42
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

But there's a BSOD.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffd1acfa3b1797, 2, 1, fffff80002c9a082}

Probably caused by : memory_corruption

Followup: memory_corruption
---------
And which shows ....
Code:
fffff800`00b9c818  fffff880`04905a24Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x4fa24
So it is a display caused memory read error. And for the laptops there are less scope of display related troubleshooting. As the laptop is new, the best option is you use the warranty.
My System SpecsSystem Spec
05 Apr 2013   #43
mojo43

windows 7 ultimate x64
 
 

Ok, thanks a lot for all of the help. Again, you have been outstanding and I thank you. I will send it back.
My System SpecsSystem Spec
.

11 May 2013   #44
mojo43

windows 7 ultimate x64
 
 

After a month of having my laptop "serviced" I have got it back and guess what? It still crashes! I am so frustrated. Supposedly they replaced the main board. I have attached the zipped crash files and I hope this is related to a driver or something... Arc, do you mind helping me out again please?

Thanks in advance...
My System SpecsSystem Spec
12 May 2013   #45
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The same pattern of memory management error I am seeing.
Code:
Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efa0e8
GetUlongFromAddress: unable to read from fffff80002efa198
 fffff00001739568 Nonpaged pool

CURRENT_IRQL:  d

FAULTING_IP: 
nt!KeUpdateSystemTime+0
fffff800`02cd3b40 48895c0908      mov     qword ptr [rcx+rcx+8],rbx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

LAST_CONTROL_TRANSFER:  from 0000000000000000 to 0000000000000000

STACK_TEXT:  
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
23 errors : !nt (fffff80002cd3b43-fffff80002cd3bfb)
fffff80002cd3b40  48  89  5c *09  08  48  89  6c  24  10  48 *00  74  24  18  57 H.\..H.l$.H.t$.W
fffff80002cd3b50  41  54  41 *8b  41  56  41  57  48  81  ec *80  00  00  00  65 ATA.AVAWH......e
fffff80002cd3b60  48  8b  34 *60  20  00  00  00  80  3d  46 *20  22  00  00  45 H.4` ....=F "..E
fffff80002cd3b70  0f  b6  e0 *85  8b  e9  8b  fa  0f  84  38 *8b  fd  ff  48  8b ..........8...H.
fffff80002cd3b80  cf  48  b8 *c1  00  00  00  80  f7  ff  ff *89  8b  00  48  03 .H............H.
fffff80002cd3b90  c8  48  8b *55  48  c1  e8  20  a3  1c  00 *d0  00  80  f7  ff .H.UH.. ........
fffff80002cd3ba0  ff  48  8b *24  48  a3  14  00  00  00  80 *65  ff  ff  48  b8 .H.$H......e..H.
fffff80002cd3bb0  08  00  00 *4c  80  f7  ff  ff  48  8b  08 *2f  03  cf  8b  fa ...L....H../....
fffff80002cd3bc0  48  8b  c1 *e1  c1  e8  20  f7  df  a3  10  00  00  00  80  f7 H..... .........
fffff80002cd3bd0  ff  ff  48 *c6  c1  48  a3  08  00  00  00 *83  f7  ff  ff  f0 ..H..H..........
fffff80002cd3be0  0f  c1  be *90  21  00  00  2b  fa  48  bd *ec  03  00  00  80 ....!..+.H......
fffff80002cd3bf0  f7  ff  ff *90  ff  7f  33  48  8b  4d  00 *05  15  27  64  22 ......3H.M...'d"

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------
I would suggest you to use the computer in safe mode for a reasonable amount of time to see if it is crashing there or not. If it is really a memory corruption, it will crash in safe mode too.
My System SpecsSystem Spec
12 May 2013   #46
mojo43

windows 7 ultimate x64
 
 

OK, I will try to run everything in safe mode and see if it crashes there. If it is a memory problem then does that mean that replacing the RAM will solve the problem?
My System SpecsSystem Spec
12 May 2013   #47
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If it turn out to me memory problem, then either the replacement RAM are also bad, or it is the motherboard.
My System SpecsSystem Spec
12 May 2013   #48
mojo43

windows 7 ultimate x64
 
 

I ran it in safe mode and it crashed. Here is the dump file. I hope it is something that I can replace cheaply!
My System SpecsSystem Spec
13 May 2013   #49
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Last try with the drivers .... probably the dump got something
Update Qualcomm Atheros AR9485WB-EG Wireless Network Adapter driver.
Code:
fffff880`009fc0c8  fffff880`0553c2e0Unable to load image athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x3322e0
Get the Drivers for Atheros AR9485WB and Windows 7, install it following Driver Install - Device Manager

I think you need to update AMD USB 3.0 Device Driver - AMD® A75 Chipset too. USB elements are failing there, too.
Code:
fffff880`009ffc58  fffff880`04c5fdb0 USBPORT!USBPORT_Xdpc_Worker
An d the driver is kinda old.
Code:
fffff880`04e28000 fffff880`04e44000   amdhub30   (deferred)             
    Image path: amdhub30.sys
    Image name: amdhub30.sys
    Timestamp:        Wed Jan 04 07:53:53 2012 (4F03B839)
    CheckSum:         00020939
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Check for available updates in AMD Chipset Drivers.

Also, update the AMD SATA Controller. It is old, too.
Code:
fffff880`00db4000 fffff880`00dcc000   amd_sata   (deferred)             
    Image path: amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        Tue Dec 13 02:22:00 2011 (4EE66970)
    CheckSum:         000173E9
    ImageSize:        00018000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know the results.
My System SpecsSystem Spec
29 May 2013   #50
mojo43

windows 7 ultimate x64
 
 

I just wanted to say thanks again for all of the help. Samsung will be reimbursing me the money that I paid for the laptop. What a headache. No more Samsung products for me!

Thanks again...
My System SpecsSystem Spec
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