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Windows 7: Ongoing frequent BSOD, error 0x0000001E (no pattern as to when)

28 Mar 2013   #11
SarahCali

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
At startup try pressing F2 or F6 to bring up the boot priority choices, this will be a one-time change.
Did you unzip the memtest file and add to the formatted USB drive?
Yes, I did that - but it wouldn't boot from there. I will try F2, F6 and F9!

Sorry, it's a delayed response - very frustrating chicken and egg whereby I'm bluescreened whenever I get on here in search of solutions to the bluescreen ... This is both scaring me and driving me nuts. Will try again to run the memtest thing. Thanks all.


My System SpecsSystem Spec
.
28 Mar 2013   #12
SarahCali

Windows 7 Home Premium 64bit
 
 

Also

I did as suggested, removed AVG and replaced it with Microsoft Sec. Essentials. It found a Rootkit Trojan, Alureon (which I am guessing is what was causing the 'AVG has successfully blocked a threat' warnings over recent days), and prompted me to run Windows Defender. I should do this, yes?

Is it possible that this is the cause of my issue, and that it is related to Chrome (which I have noted seems to trigger the BSOD)? I have uninstalled Chrome (again), and will do without it if necessary ... though I do like it.

I had the Google Redirect Virus (on Chrome ONLY, IE was OK) 2 months ago, and eventually was able to clear that. Or did I not, and is it possible the machine is still compromised?

Sorry I'm flinging out questions, I just so badly need to resolve this. Grateful for your help.
My System SpecsSystem Spec
28 Mar 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Sarah


Note   Note
download the tool from a clean computer


Download Farbar Recovery Scan Tool from below on a non infected PC
For 32-bit (x86) systems download
Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download
Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note   Note
Replace letter e with the drive letter of your flash drive.

Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
be written to your USB
Type exit and reboot the computer normally
Please copy and paste the login your reply.(FRST.txt )
My System SpecsSystem Spec
.

28 Mar 2013   #14
SarahCali

Windows 7 Home Premium 64bit
 
 

Damn - as in, MSE isn't able to get this off? I don't really have access to another PC, is this the only option?
My System SpecsSystem Spec
28 Mar 2013   #15
SarahCali

Windows 7 Home Premium 64bit
 
 

Oh Gods it's just getting worse. I cannot open a single site except this page (which was already open) since removing Chrome. Not here (Firefox), nor IE. I am in the freakin' Twilight Zone, I cannot see how this is possible.
My System SpecsSystem Spec
28 Mar 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Does MSE say it is an Alureon.E virus ?

ADDED :

Download TSSKiller

download

Press the button Start scan for the utility to start scanning.


When the scan is over, the utility outputs a list of detected objects with description.
The utility automatically selects an action (Cure or Delete) for malicious objects.
The utility prompts the user to select an action to apply to suspicious objects (Skip, by default).

Choose Skip for all

Upload the log . Log will be C:\TDSSKiller_Quarantine\23.07.2010_15.31.43 ( an example )
My System SpecsSystem Spec
28 Mar 2013   #17
SarahCali

Windows 7 Home Premium 64bit
 
 

I think it just said Rootkit, Trojan, Alureon? And I said yes to the remove option (naturally!) which is when it said run Defender
My System SpecsSystem Spec
28 Mar 2013   #18
SarahCali

Windows 7 Home Premium 64bit
 
 

Is Alureon bad? Should I not ask? Luckily I can't google myself scared, since I have no web access beyond this page (I realize this is not possible?!)
My System SpecsSystem Spec
28 Mar 2013   #19
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

We will fix it . Download TSSKiller . Once its done make sure the results point to skip and continue and upload the log fle .

Steps for TSSKiller

A TDSSKiller folder is found on your Desktop.
Open the folder, and double-click the TDSSKiller application.

When TDSSKiller opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System

Press START

If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)

When done, the tool outputs its log to the system disk root folder (the disk with the Windows Operating System, normally C:\).
My System SpecsSystem Spec
28 Mar 2013   #20
SarahCali

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Does MSE say it is an Alureon.E virus ?

ADDED :

Download TSSKiller
Ah, that one I recognise - it was one of the (MANY!) solutions I ran to get rid of the Google Redirect. I should run it again?
My System SpecsSystem Spec
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 Ongoing frequent BSOD, error 0x0000001E (no pattern as to when)




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