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Windows 7: Ongoing frequent BSOD, error 0x0000001E (no pattern as to when)

24 Mar 2013   #1
SarahCali

Windows 7 Home Premium 64bit
 
 
Ongoing frequent BSOD, error 0x0000001E (no pattern as to when)

So relieved to have found you, I'm in over my head. Many thanks in advance.

For one week I have been getting frequent bluescreen, with no pattern as to when it happens (always the STOP leads with 0X0000001E). I can usually restart, though once it could not until I allowed suggested troubleshoot/system restore.

I run AVG, and last night purchased their PCTuneup, pretty desperate. It made several changes, but has not resolved the issue.


My System SpecsSystem Spec
.
24 Mar 2013   #2
SarahCali

Windows 7 Home Premium 64bit
 
 

In case this is useful, I think I have identified Chrome as a trigger here. Unless it's just coincidence, two BSODs since last posting were both triggered by opening Chrome (I had been working within Firefox and Open Office without issue before doing so).

I am using the latest version, as Chrome was removed when doing the earlier system restore point thing when the machine had problems on startup after a previous BSOD (causing me to reinstall it).

A couple of months ago I had to remove the Google Redirect Virus - which was only impacting Chrome. It took a very long time to remove it (with much help from a forum such as this), and all had seemed OK since then ... until now. I like Chrome (and have over 500 bookmarks I would need to transfer somehow), but this situation is untenable - do I really have to use another browser? This seems insane.

I hope that's not a red herring, but seems to be the only pattern I can identify. Thanks in advance for any help, Sarah
My System SpecsSystem Spec
25 Mar 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to Seven Forums.

AVG itself can be a cause of BSOD's. As a test I would recommend uninstalling AVG with its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides best stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Code:
lmvm iaStor
start             end                 module name
fffff880`01044000 fffff880`01198000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Thu Jan 13 07:50:12 2011 (4D2E5A54)
    CheckSum:         0007188C
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please download the stable version of Intel Rapid Storage drivers from here:
Quote:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
  • Click on the Start button
  • Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  • Select the “Startup” tab.
  • Deselect all items other than the antivirus.
  • Apply > OK
  • Accept then restart.
Full tutorial:Perform a System File Check to check the integrity of all protected Windows 7:
  • Click Start Menu
  • Click All Programs
  • Click Accessories
  • Right click Command Prompt
  • Click Run as administrator
  • Type
  • Code:
    sfc /scannow
  • and press Enter
Full tutorial here:Check your hard drive(s) for errors by running chkdsk:Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Let us know the results and further BSOD reports if you have them.
My System SpecsSystem Spec
.

25 Mar 2013   #4
SarahCali

Windows 7 Home Premium 64bit
 
 

Many thanks, will try these steps.

One question - I am already running Malware Bytes, and unfortunately knew no better when I first installed it, so DID run the free trial option. It's now a pain and frequently reminds me of the fact I have 0 trial days left - although I can and do regularly scan.

Is this a problem I should address?
My System SpecsSystem Spec
25 Mar 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall Malware bytes (also delete the leftover registry entries of mbam) then, reinstall malware bytes free and remember to unselect the free trial option.

Hope this helps,
My System SpecsSystem Spec
26 Mar 2013   #6
SarahCali

Windows 7 Home Premium 64bit
 
 

Following all the steps so far has turned up nothing, and I've had 2 BSOD's today, so unfortunately it's not resolved (checkdisk C: took more than 2 hours, is that normal?).

I am about to run the memtest overnight, have followed the instructions and have it on a USB - but it did not run when I restarted. I know the answer is "If Memtest does not automatically boot, go into the BIOS and change the CD drive or USB drive to be the first to boot' ... but I'm not a tech, I'm afraid that's a foreign language to me. Talk of RAM sticks also over my head, TBH.

Could someone spell it out for me in super basic language please, and also perhaps reassure my pessimistic ass that this may help? I have a hunch it will be clean, and that this is a software bug of sorts, or possibly a hangover from the redirect virus. I realise I may sound like a fool commenting when so ignorant ... I'm just very nervous about this : (
My System SpecsSystem Spec
26 Mar 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I'm calling a friend to help you with RAM.

Can you upload the new dumps.
My System SpecsSystem Spec
26 Mar 2013   #8
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

At startup try pressing F2 or F6 to bring up the boot priority choices, this will be a one-time change.
Did you unzip the memtest file and add to the formatted USB drive?
My System SpecsSystem Spec
26 Mar 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I believe on HPs its F9 for one time boot menu .
My System SpecsSystem Spec
26 Mar 2013   #10
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I got it from a HP support page but it did allow some models may be different.
My System SpecsSystem Spec
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 Ongoing frequent BSOD, error 0x0000001E (no pattern as to when)




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