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Windows 7: Previously BSOD Nvlddmkm.sys, now just crashes during gameplay.

25 Mar 2013   #11
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It sounds to me like your GPU may be over heating that temperature is really high try cleaning out the fans/vents or lifting the laptop some how to get better airflow under it. The best solution would be a cooling pad, but those can be kind of expensive.


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25 Mar 2013   #12
Kuma

Windows 7 Home Premium 64 bit
 
 

I actually have a cooling pad underneath it.... so I guess it's not doing it's job. Any advice on how to clean out a laptops graphic card?
My System SpecsSystem Spec
25 Mar 2013   #13
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
.

25 Mar 2013   #14
Kuma

Windows 7 Home Premium 64 bit
 
 

I will try to find something similar to the gas duster on this island (In Aruba in the Carribean currently). Odd how the problem started after updating windows, but most probably just an unfortunate coincidence. I will try to run the mem test tonight regardless.

Thank you once again for your time.
My System SpecsSystem Spec
26 Mar 2013   #15
Kuma

Windows 7 Home Premium 64 bit
 
 

Memory test came back clear. I don't think it's an issue with the temperature since the temp is now lower after cleaning out the laptop as much as I could. However I got a previously never gotten BSOD when I tried running the Nvidia stability test and it crashed instantly. Uploaded the latest diagnostic file.
My System SpecsSystem Spec
26 Mar 2013   #16
Kuma

Windows 7 Home Premium 64 bit
 
 

Sorry, disregard the last message. The BSOD was due to fault of my own for installing improper software.
My System SpecsSystem Spec
26 Mar 2013   #17
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK so a few more things to try that may help with your BSOD problem:

Reset your page file using the following steps:

Quote:
Use this technique to "reset" your pagefile:
a ) Go to Start...Run...and type in "sysdm.cpl" (without the quotes) and press Enter.
-Then click on the Advanced tab,
-then on the Performance Settings Button,
-then on the next Advanced tab,
-then on the Virtual Memory Change button.
b ) In this window, note down the current settings for your pagefile (so you can restore them later on).
-Then click on the "No paging file" radio button, and
- then on the "Set" button. Be sure, if you have multiple hard drives, that you ensure that the paging file is set to 0 on all of them.
-Click OK to exit the dialogs.
c ) Reboot (this will remove the pagefile from your system)
d ) Then go back in following the directions in step a ) and re-enter the settings that you wrote down in step b ). Follow the steps all the way through (and including) the reboot.
e ) Once you've rebooted this second time, go back in and check to make sure that the settings are as they're supposed to be.
Run prime95 to check for problems with the CPU:

Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Small FFTs" test.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.
In addition to the instructions keep an eye on your CPU temperatures as well.
My System SpecsSystem Spec
26 Mar 2013   #18
Kuma

Windows 7 Home Premium 64 bit
 
 

I reset the pagefile and am currently running the cpu tests via Prime95. In between I tried playing a game, and got the BSOD again with the temperature sitting at 40 Celsius.
My System SpecsSystem Spec
27 Mar 2013   #19
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Let us know the results

Also If you could run ooct video memory test to check for problems with your video memory:

NVIDIA/AMD Video Card - Test with OCCT

start from Test 2 on the tutorial
My System SpecsSystem Spec
28 Mar 2013   #20
Kuma

Windows 7 Home Premium 64 bit
 
 

So I got no errors with Prime95. But incidentally I haven't gotten a BSOD for 2 days now so I'm keeping my fingers crossed that the problem is solved. In between I did another recovery of windows and after doing a clean install of my video driver I installed the rest via a different drivers software. I also uninstalled Daemon tools since others had had problems with getting the same BSOD due to that software.
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 Previously BSOD Nvlddmkm.sys, now just crashes during gameplay.




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