Previously BSOD Nvlddmkm.sys, now just crashes during gameplay.

Kuma · 25 Mar 2013

I have a fairly new MSI Gt70 gaming laptop that started acting up about 2 months ago when I used driver professional to update all of my drivers in one go. I am using windows 7 home premium 64 bit incidentally that came pre installed on the laptop.

My problem:
At first after I updated the drivers, I started getting a BSOD quite frequently only while playing games about the Nvlddmkm.sys. After trying a lot of solutions to no avail, I used windows recovery to reinstall windows 7. After that the BSOD stopped, however now every time I play a game without fail, my laptop freezes with a looping sound after a few min- hours of gameplay randomly. I cannot reset the laptop unless I do a hard shutdown with the power button held. It is completely unresponsive to the mouse or trying to light up caps lock etc.

Solutions I have tried so far:
Tried updating with a clean install of the latest Nvidia drivers prior to the windows restore without success.
Updated my Bios from the manufacturers website.
Disabling the Realtek Hd sound driver.
Updating the Realtek Hd sound driver.
Turning off Physx.

I tried a lot more stuff but off the top of the head I cannot recall honestly. Please let me know if more information is required and what steps I can take to provide said infomation. Any help would be tremendously appreciated. Thank you.

Dsprague · 25 Mar 2013

It looks like your Graphics driver is very out of date:

Code:

kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f414000 fffff880`101e3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Mar 18 16:04:01 2012 (4F663FB1)
    CheckSum:         00DB3E76
    ImageSize:        00DCF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please start by updating the driver from here: Drivers - Download NVIDIA Drivers

If this does not solve the problem post back here with the new files and we can continue trouble shooting.

Kuma · 25 Mar 2013

These were the default drivers from the manufacturer. Going to update from the Nvidia site and stress test to see if the crash occurs again.

Dsprague · 25 Mar 2013

Looking forward to your results.

Kuma · 25 Mar 2013

So I did a clean install using Driver fusion and the latest drivers from the Nvidia website. Instead of the complete freeze now I got the BSOD again with it stating Nvdlmkm.sys as the culprit or I dunno. Uploaded the newest diagnostic file.

Dsprague · 25 Mar 2013

The BSOD stop code you are getting is a 0x116 which indicates either a hard ware failure, over heating problem with the bios or problem with the driver, so since you have the latest driver please do the following:

First and foremost if you are doing any over clocking please stop it can cause all sorts of problems.

Run furmark, untll the temperature of your GPU levels out or untill furmark begins to cause errors. If you get errors please report what they are here, or if your temperature levels out first report what it maxes out at:FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Next run the system file checker to ensure there is no corruption:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

and report back the results of that.

Run Memtest86+ for at least 8 passes to test for bad ram:

RAM - Test with Memtest86+

Tip: Do this over night it will take a long time to complete 8 passes.

Clean out your fans and vents, overheating due to dust build up can often cause this sort of error.

Kuma · 25 Mar 2013

The Furmark temp test was 46 min and 97 max, no errors.

No system file errors either.

Will start running Memtest tonight.

Dsprague · 25 Mar 2013

97 Fahrenheit or Celsius?

Kuma · 25 Mar 2013

Celsius I believe.

Kuma · 25 Mar 2013

Thank you for taking the time to help out btw. I honestly really appreciate it.