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Windows 7: Random BSOD

25 Mar 2013   #1
Flash321123

Windows 7 Professional 64bit
 
 
Random BSOD

I need help with the BSOD msg that comes up at random times. I cant get a screen shot of the exact message I know it says IRQL or something like that at the top and something with tcpip.sys somewhere near the bottom. Attached is the folder prepared with the software provided from this site. I hope someone
can help!


My System SpecsSystem Spec
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25 Mar 2013   #2
carwiz

Windows 7 Pro-x64
 
 

Tcpip.sys is crashing because it's being fed an invalid address from a packet scan. Perhaps due to your CA Antivirus Software from Computer associates. It's very old. I would suggest you un-install the CA-AV and install MSE, at least for test purposes. (Added) Also be sure to turn on Windows Firewall.

I checked the links for CA-AV removal here, but the links didn't work for me. You might check at a later time or use Windows Add/Remove programs then re-boot before installing MSE.
My System SpecsSystem Spec
26 Mar 2013   #3
Flash321123

Windows 7 Professional 64bit
 
 

Its strange that you say the CA software is old because I downloaded it from the Cablevision website when I reformatted my computer recently. Anyways I did uninstall through the software, rebooted and installed MSE. Ill run it and keep you posted. Thanks for responding, I really appreciate you taking the time to look at my problem.
My System SpecsSystem Spec
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26 Mar 2013   #4
carwiz

Windows 7 Pro-x64
 
 

LOL... It's old from a software perspective (2011). We see problems with many AV software packages. Most likely do to the normal system driver updates/fixes that occur all the time. CA appears to have some very heavy overhead also. As I recall, there were at least six modules running for CA-AV. We (SF) suggest MSE only because it works so well with Windows, it's fast and doesn't load the system down. It is a very capable AV when used with Windows Firewall and gets updates nearly every day.

Let us know if you continue to experience problems. There can still be other causes for errors but errant drivers for AVs seems to rank high on the list lately.
My System SpecsSystem Spec
27 Mar 2013   #5
Flash321123

Windows 7 Professional 64bit
 
 

Well after a day and a half I can say that the fix worked. I crashed often while switching between documents on Skydrive and used it often yesterday and today. So far not a single BSOD and my computer is running very smooth with the MSE. Ill check back in a week tho, we all know things can go wrong fast, but for now I am extremely happy! Thank you so much carwiz. Anyway I can repay the favor let me know.
My System SpecsSystem Spec
27 Mar 2013   #6
carwiz

Windows 7 Pro-x64
 
 

That's great! Glad we could help. Keep us posted.
My System SpecsSystem Spec
05 Apr 2013   #7
Flash321123

Windows 7 Professional 64bit
 
 

Well a week after contacting you guys it seems that my problem is resolved. Not 1 BSOD and a smooth running computer. Thanks so much carwiz for your help. Anything I can do to contribute anything let me know!
My System SpecsSystem Spec
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 Random BSOD




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