Random freezing finally led to a BSOD

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  1. Posts : 5
    Windows 7 Ultimate 64-bit
       #1

    Random freezing finally led to a BSOD


    Well ever since Windows installed the new service pack a few days ago, I've been having random times where I'm either watching a video on YouTube, Watching a livestream on Twitch, or sometimes not even doing anything, when my comp would freeze up for a good minute or sometimes 2, and any sound playing would just get stuck and glitch. (my internet would also cut out while its frozen, but come back when it unfreezes) I've been ignoring them, mostly because I had no idea whatsoever what was causing it nor how to fix it. but today when it froze, it BSOD'd on me. I've included the zip that you guys require, so hopefully this'll lead to a solution.

    Thanks for any help!! :)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to Seven Forums.

    What antivirus are you using?

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {538, 2, 0, fffff88006acd836}
    
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
    Probably caused by : athrx.sys ( athrx+59836 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000538, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88006acd836, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fc100
    GetUlongFromAddress: unable to read from fffff800032fc1c0
     0000000000000538 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    athrx+59836
    fffff880`06acd836 0fb78038050000  movzx   eax,word ptr [rax+538h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  chrome.exe
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    TRAP_FRAME:  fffff80000ba1d30 -- (.trap 0xfffff80000ba1d30)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800a882040
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88006acd836 rsp=fffff80000ba1ec8 rbp=0000000000000000
     r8=fffffa80098f4800  r9=0000000000000000 r10=fffff80003240dc0
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    athrx+0x59836:
    fffff880`06acd836 0fb78038050000  movzx   eax,word ptr [rax+538h] ds:00000000`00000538=????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800030c31e9 to fffff800030c3c40
    
    STACK_TEXT:  
    fffff800`00ba1be8 fffff800`030c31e9 : 00000000`0000000a 00000000`00000538 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00ba1bf0 fffff800`030c1e60 : 00000000`00000000 fffffa80`08a4f870 fffff800`0323fe80 00000000`000000e2 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba1d30 fffff880`06acd836 : fffff880`06ad00f1 fffffa80`0a882040 fffff880`06aca9f3 fffffa80`0700f122 : nt!KiPageFault+0x260
    fffff800`00ba1ec8 fffff880`06ad00f1 : fffffa80`0a882040 fffff880`06aca9f3 fffffa80`0700f122 00000000`000000e2 : athrx+0x59836
    fffff800`00ba1ed0 fffffa80`0a882040 : fffff880`06aca9f3 fffffa80`0700f122 00000000`000000e2 fffffa80`08a63470 : athrx+0x5c0f1
    fffff800`00ba1ed8 fffff880`06aca9f3 : fffffa80`0700f122 00000000`000000e2 fffffa80`08a63470 fffffa80`0a882040 : 0xfffffa80`0a882040
    fffff800`00ba1ee0 fffffa80`0700f122 : 00000000`000000e2 fffffa80`08a63470 fffffa80`0a882040 fffff800`00ba2430 : athrx+0x569f3
    fffff800`00ba1ee8 00000000`000000e2 : fffffa80`08a63470 fffffa80`0a882040 fffff800`00ba2430 fffff880`06aa2b20 : 0xfffffa80`0700f122
    fffff800`00ba1ef0 fffffa80`08a63470 : fffffa80`0a882040 fffff800`00ba2430 fffff880`06aa2b20 fffffa80`08a63470 : 0xe2
    fffff800`00ba1ef8 fffffa80`0a882040 : fffff800`00ba2430 fffff880`06aa2b20 fffffa80`08a63470 fffff880`00000001 : 0xfffffa80`08a63470
    fffff800`00ba1f00 fffff800`00ba2430 : fffff880`06aa2b20 fffffa80`08a63470 fffff880`00000001 fffffa80`098f4870 : 0xfffffa80`0a882040
    fffff800`00ba1f08 fffff880`06aa2b20 : fffffa80`08a63470 fffff880`00000001 fffffa80`098f4870 fffff880`06ac7501 : 0xfffff800`00ba2430
    fffff800`00ba1f10 fffffa80`08a63470 : fffff880`00000001 fffffa80`098f4870 fffff880`06ac7501 fffffa80`098f4830 : athrx+0x2eb20
    fffff800`00ba1f18 fffff880`00000001 : fffffa80`098f4870 fffff880`06ac7501 fffffa80`098f4830 80000000`00000000 : 0xfffffa80`08a63470
    fffff800`00ba1f20 fffffa80`098f4870 : fffff880`06ac7501 fffffa80`098f4830 80000000`00000000 ffff0100`c0000001 : 0xfffff880`00000001
    fffff800`00ba1f28 fffff880`06ac7501 : fffffa80`098f4830 80000000`00000000 ffff0100`c0000001 fffff880`00000002 : 0xfffffa80`098f4870
    fffff800`00ba1f30 fffffa80`098f4830 : 80000000`00000000 ffff0100`c0000001 fffff880`00000002 00000000`000000e2 : athrx+0x53501
    fffff800`00ba1f38 80000000`00000000 : ffff0100`c0000001 fffff880`00000002 00000000`000000e2 fffff880`06ab0587 : 0xfffffa80`098f4830
    fffff800`00ba1f40 ffff0100`c0000001 : fffff880`00000002 00000000`000000e2 fffff880`06ab0587 fffffa80`08a6c030 : 0x80000000`00000000
    fffff800`00ba1f48 fffff880`00000002 : 00000000`000000e2 fffff880`06ab0587 fffffa80`08a6c030 00000000`00000000 : 0xffff0100`c0000001
    fffff800`00ba1f50 00000000`000000e2 : fffff880`06ab0587 fffffa80`08a6c030 00000000`00000000 00000000`025a0000 : 0xfffff880`00000002
    fffff800`00ba1f58 fffff880`06ab0587 : fffffa80`08a6c030 00000000`00000000 00000000`025a0000 fffffa80`0700f010 : 0xe2
    fffff800`00ba1f60 fffffa80`08a6c030 : 00000000`00000000 00000000`025a0000 fffffa80`0700f010 00000000`00000000 : athrx+0x3c587
    fffff800`00ba1f68 00000000`00000000 : 00000000`025a0000 fffffa80`0700f010 00000000`00000000 fffff880`06ab0aef : 0xfffffa80`08a6c030
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    athrx+59836
    fffff880`06acd836 0fb78038050000  movzx   eax,word ptr [rax+538h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  athrx+59836
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: athrx
    
    IMAGE_NAME:  athrx.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4aca1ff5
    
    FAILURE_BUCKET_ID:  X64_0xD1_athrx+59836
    
    BUCKET_ID:  X64_0xD1_athrx+59836
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm athrx
    start             end                 module name
    fffff880`06a74000 fffff880`06bf1000   athrx    T (no symbols)           
        Loaded symbol image file: athrx.sys
        Image path: \SystemRoot\system32\DRIVERS\athrx.sys
        Image name: athrx.sys
        Timestamp:        Mon Oct 05 22:33:57 2009 (4ACA1FF5)
        CheckSum:         0017C3B2
        ImageSize:        0017D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update the Atheros network adapter driver to its latest.

    Method:
    • Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros and then restart the system.
    • Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
      • Tutorial: Sometimes drivers remain, not completely uninstalled.

      Follow this tutorial for complete removal of drivers of the particular program> Drivers - Clean Left over Files after Uninstalling

    If its wireless, match your device from here:

    If its not a wireless, match your device from here:

    Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
    • Click on the Start button
    • Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    • Select the “Startup” tab.
    • Deselect all items other than the antivirus.
    • Apply > OK
    • Accept then restart.

    Full tutorial:

    Perform a System File Check to check the integrity of all protected Windows 7:
    • Click Start Menu
      • Type Command Prompt in the Search Bar
      • Click Run as administrator
      • Type
      • Code:
        sfc /scannow
      • and press Enter




    Check your hard drive(s) for errors by running chkdsk

    Let us know the results and further BSOD reports if you have them.
    Last edited by koolkat77; 26 Mar 2013 at 01:58.
      My Computer


  3. Posts : 5
    Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    Well, on my old Hard drive I was using Avira Antivir personal, but ever since I switched to this new Hard Drive, I don't think Ive reinstalled it (Yea, not smart on my part) I'll go through those steps that you posted, and update if that fixed anything when done. (I can easily provoke the freezing if I watch a YouTube video fullscreen) I'll also reinstall Antivir.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    I'd recommend using MSE instead.


       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

      My Computer


  5. Posts : 5
    Windows 7 Ultimate 64-bit
    Thread Starter
       #5

    Well There wasn't anything under Programs and Features related to my network adapter, but I went to the device manager and selected to update the driver there, but windows said it's driver is up to date.

    System scan and CHKDSK found no errors.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Have you tried the two links above for atheros?

    ATHEROS Network drivers for Windows
    ATHEROS Wireless drivers for Windows

    Code:
    Network Card(s):           2 NIC(s) Installed.
                               [01]: Atheros AR9285 Wireless Network Adapter
                                     Connection Name: Wireless Network Connection
                                     DHCP Enabled:    Yes
                                     DHCP Server:     192.168.0.1
                                     IP address(es)
                                     [01]: 192.168.0.100
                                     [02]: fe80::312f:2678:478a:5ee3
                               [02]: Hamachi Network Interface
                                     Connection Name: Hamachi
                                     DHCP Enabled:    Yes
                                     DHCP Server:     25.0.0.1
                                     IP address(es)
                                     [01]: 25.24.197.57
                                     [02]: fe80::35f7:f8bb:67e6:dfc4
                                     [03]: 2620:9b::1918:c539
      My Computer


  7. Posts : 5
    Windows 7 Ultimate 64-bit
    Thread Starter
       #7

    Ahh, there, I installed the latest that was there....my old driver was from 2009 oddly enough! (I built this computer in early 2012 too!) Will restart, and then try and provoke the freezing, to see if it's fixed.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Were your BSOD issues solved?
      My Computer


  10. Posts : 5
    Windows 7 Ultimate 64-bit
    Thread Starter
       #10

    Yep! Thanks :) I forgot to post on here that it fixed it.
      My Computer


 
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