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Windows 7: BSOD when using music software and other unpredictable occasions

26 Mar 2013   #1

Windows 7 Ultimate x64
 
 
BSOD when using music software and other unpredictable occasions

Hi guys,

I've had 2 distinct BSOD error messages so far -

IRQL_NOT_LESS_OR_EQUAL (which is the most common, at least once today)
page fault in nonpaged area (which has happened twice so far - both times yesterday)

I ran memtest86 today on boot and no errors were found.

All hardware in the system is brand new -

PC/Desktop
Custom Build
Windows 7 Ultimate x64
Intel Core i3-2120 CPU @ 3.30Ghz
GIGABYTE Socket 1155 GA-B75-D3V (rev. 1.0)
Corsair CMZ8GX3M4X1600C9 8GB (4x2GB) DDR3
Integrated Graphics Processor (removed by PCI graphics card which improved things slightly)
M-Audio Audiophile 2496 sound card
WD Caviar Green 1TB SATA III 6GB/s
550W POWER SUPPLY

Microsoft Security Essentials
Google Chrome

Any help would be greatly appreciated. I'm a music producer and the system keeps crashing when I'm working on projects which is pretty devastating.

.zip file attached

Many thanks!
Jim

My System SpecsSystem Spec
.

27 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

How long did you run Memtest? Make sure to run at least 7 consecutive passes, not just one. This means all tests done 7 times.

So you can invoke a system crash from running your music software consistently? Is there any particular activity in the software that has the highest chance of triggering it?

Anyways, I don't think these minidumps will be sufficient just by themselves. You'll want to turn on Driver Verifier checks and send us the crashdumps created by them. Make sure to read the whole article.
My System SpecsSystem Spec
27 Mar 2013   #3

Windows 7 Ultimate x64
 
 

Hi there,

Thanks for that. I only ran it once! I'll run it again this evening.

No there doesn't appear to be any specific cause. I use Cubase 5 for music recording. Sometimes the crashes occur when I'm browsing YouTube, other times when Winamp is active. Could it be related to the sound card?

I'll turn on Driver Verifier and get back to you. Many thanks for your help so far!
My System SpecsSystem Spec
.


27 Mar 2013   #4

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
Anyways, I don't think these minidumps will be sufficient just by themselves. You'll want to turn on Driver Verifier checks and send us the crashdumps created by them. Make sure to read the whole article.
I ran the Driver Verifier and followed the instructions. It attempted to boot after restart and resulted in a BSOD. I've included the new minidump in .zip format. Thanks!
My System SpecsSystem Spec
28 Mar 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Hmm, while this crash did indeed catch some driver bugs, I'm not sure if they are related to your crashing. It is still recommended to snuff these bugs out first, then attempt Driver Verifier again.

The two suspect drivers are your Daemon Tools virtual device driver, and a Sonic/Roxio CD driver. These are conflicting with each other attempting to work on the same I/O. While it is highly recommended you update them (at least Daemon Tools), and perhaps that may resolve the problem, I think one of them has to go.
My System SpecsSystem Spec
28 Mar 2013   #6

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
Hmm, while this crash did indeed catch some driver bugs, I'm not sure if they are related to your crashing. It is still recommended to snuff these bugs out first, then attempt Driver Verifier again.

The two suspect drivers are your Daemon Tools virtual device driver, and a Sonic/Roxio CD driver. These are conflicting with each other attempting to work on the same I/O. While it is highly recommended you update them (at least Daemon Tools), and perhaps that may resolve the problem, I think one of them has to go.
Thanks again for your help. I'll probably uninstall Daemon Tools. Would the Sonic/Roxio CD driver belong to Nero Burning Rom? That's the only burning software I have installed.
My System SpecsSystem Spec
28 Mar 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Yes, the Sonic/Roxio CD driver is actually pretty commonly used by most CD-burning products out there.
My System SpecsSystem Spec
29 Mar 2013   #8

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
Yes, the Sonic/Roxio CD driver is actually pretty commonly used by most CD-burning products out there.
Thanks again! I haven't had a crash since uninstalling Daemon Tools. I'll see how it goes!
My System SpecsSystem Spec
29 Mar 2013   #9

Windows 7 Ultimate x64
 
 

I spoke too soon! Crashed once again during a Cubase 5 session. I then enabled Driver Verifier again and another BSOD appeared as the system powered down for the restarted. I've attached both dumps if you wouldn't mind having another look!

This time however my system is booting with Driver Verifier active so I'll have to see what happens.

Thanks again for all your help.
My System SpecsSystem Spec
02 Apr 2013   #10

Windows 7 Ultimate x64
 
 

Still getting crashes. I'm now getting the IRQL message when viewing pictures when no sound is active. Shall I run driver verifier again?
My System SpecsSystem Spec
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 BSOD when using music software and other unpredictable occasions




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