BSOD during games and videos.

Hi all!

Earlier today I had some serious trouble with my connection to the internet. After looking around for help from a friend's computer, I was told to try various things like flush my DNS, force a particular IP address in IPv4's properties, enable DHCP service in services.msc, and none of that worked. I uninstalled Comodo Firewall, and it connected immediately.

Before that, I'd only ever had like 1 BSOD, months and months ago.

Today, I've had two. >_<

Because I'm housebound, my pc and connection to the net are my only real ways of interacting with the outside world. I hope I haven't done anything stupid that can't be fixed!

Thank you in advance for taking the time out of your day to try and help me with my issue! Time is valuable, moreso now than ever. If you can help me fix it, and have a paypal account, I'll chuck over a few quid to buy a beer or something. ^^

Thanks again guys 'n' girls!

Jay

PS. Attached, is the zip file containing all of the log files grabbed by the SF Diagnostic tool. If you need any more information or files, please don't hesitate to let me know, and I'll get what you need immediately. If you'd rather talk to me about it, add me on Skype. My name is Jason Brum, from Middlesex, UK. Cheers! ^_^

Recommendations:

Code:

Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

Avast! and Comodo antivirus are cause of BSOD's on some systems. Please remove them using their removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective.

• Microsoft Security Essentials, Free antivirus for windows
• Malwarebytes Anti-Malware Free
• Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Spybot is known to corrupt the system please uninstall it.

• How to uninstall | Spybot ©

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

To do this, follow these steps:

1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. At the command prompt, type the following command, and then press ENTER: sfc /scannow
   The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

SFC /SCANNOW Command - System File Checker

Check your hard drive(s) for errors by running chkdsk:

• Check your hard disk for errors
• Disk Check

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• Click on the Start button
• Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
• Select the “Startup” tab.
• Deselect all items other than the antivirus.
• Apply > OK
• Accept then restart.

Full tutorial:

• Startup Programs - Change
• Troubleshoot Application Conflicts by Performing a Clean Startup

Scan your system with the following:

• Kaspersky TDSSKiller
  
  • How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

• ESET online scanner
  
  • One-time virus scanner free with ESET online scanner

For monitoring the heat/celsius of the system, use Speccy or HWMonitor:

• Speccy System Information
• HWMonitor

Make sure you have all windows updates installed. (not optional ones)

The following is for information purposes only. Any drivers in red should be updated/replaced/removed.
lirsgt.sys Sun Mar 7 01:53:01 2004 (404A2C1D)
part of a Copy Protection platform developed by Tages SA
http://www.carrona.org/drivers/driver.php?id=lirsgt.sys

DRIVER_BIN64 Wed Aug 1 08:05:51 2007 (46AFEA7F)

DRIVER_BIN64 - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

atksgt.sys Mon Oct 20 13:50:38 2008 (48FC384E)
part of a Copy Protection platform developed by Tages SA
http://www.carrona.org/drivers/driver.php?id=atksgt.sys

Rt64win7.sys Thu Feb 26 15:04:13 2009 (49A65B0D)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys

Please uninstall DAEMON Tools and any Alcohol % software. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

sptd.sys Mon Feb 28 01:29:52 2011 (4D6AA630)
SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7)
http://www.carrona.org/drivers/driver.php?id=sptd.sys

dtsoftbus01.sys Wed Jul 27 20:03:42 2011 (4E301ABE)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

RTKVHD64.sys Tue Aug 30 15:24:37 2011 (4E5CAC55)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

SCDEmu.SYS Tue Nov 15 09:18:27 2011 (4EC1DA03)
PowerISO Virtual Drive driver
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS

AODDriver2.sys Thu Apr 5 15:23:37 2012 (4F7D6499)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

Code:

Debug session time: Wed Mar 27 05:43:10.162 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-20498-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 1:54:03.082
Probably caused by : ndis.sys ( ndis!NdisMFreeNetBufferSGList+31 )
BugCheck A, {8, 2, 0, fffff80003df77f7}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003df77f7, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xA_ndis!NdisMFreeNetBufferSGList+31
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Mar 27 03:48:18.224 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-27643-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 5:38:47.143
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+10bb8 )
BugCheck A, {8, 2, 0, fffff80003e0533e}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003e0533e, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_Rt64win7+10bb8
BiosVersion = 6.00 PG
BiosReleaseDate = 07/09/2008
SystemManufacturer = Unknow
SystemProductName = Unknow
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

The information about the "Boot Screen Analysis" contains the line

Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-27643-01.dmp]
There's no user called Yusra. Are you sure you got my files?

Thanks for the recommendations to uninstall and replace Avast. I have done that and already have Malware Bytes. The scans came up clear.

Do you have any idea what directly caused the BSOD?

Thank you SO much for your help and support!

You've got it wrong.

That's where the BSOD App is located, your dump file is the "032613-27643-01.dmp"

Update the thread when you have completed all steps until then I am afraid I cannot help you further.

So that code isn't from my machine? That makes sense then! ^^ I thought my computer had made a dump with someone else's folders.

The only reason I asked is because..

"Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-27643-01.dmp]"

The name, Yusra - that's not on my system. Just a misunderstanding, is all. Thank you for your patience!

I've done all of the steps I could, but I'm not sure what you meant by

"DRIVER_BIN64 - The driver hasn't been added to the DRT as of this run".

I've googled it, and still have absolutely no idea what I'm meant to be doing with it.

I've updated the Realtek HD Audio drivers, as requested.

I've completely uninstalled Avast, using the cleaner provided.

Windows update hasn't worked on this system since day one, for some reason, same goes for Windows Firewall. It's like it doesn't exist on this system, hence why I installed Comodo. Big mistake. >_< It's gone now, thankfully.

I've done the checks with TDSSkiller and sfc, and both came back with no issues.

What do I need to do now, kind sir?

Pauly said:

What about the rest of the drivers in red ??
You need to address these issues, especially daemon tools its a PITA recommend you uninstall it then run this tool to ensure you have removed the sptd.sys driver (if its gone the uninstall button will be greyed out and not clickable)

You need to understand when troubleshooting BSODs there is rarely a single step to take to solve the problem often we give recommendations after completing them if you get another blue screen upload the dumps and we move forward there is no direct cause in 95% of cases
Also the name you keep referring to is from her machine not yours its the path your dump file was loaded from on her HDD

Ooooooh! Oh god I'm so sorry! >_< I hate being the new guy.


I've done everything requested. Do I need to collect and zip the dump files again?

Again, sorry for the misunderstanding. I can't thank you guys and girls enough for the help. You guys are amazing for doing what you do free of charge.