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#11
He needs to be able to boot into windows to open the device manager, I think? Here as he says ....
@ supersport2002, try to boot into System Recovery Options . Try Safe Mode with Command Prompt. In the command prompt .... enter the command ....
start msconfig
It will open the system configuration window, with the "general" tab selected.
- Click the "startup" tab. Click "Disable all" > Apply > OK.
- Click on "services" tab. Check the "Hide all Microsoft Services"; Click "Disable all" > Apply > OK
Then try to boot again normally. Is it failing still?
If so, boot to System Recovery Options once again. Try Enable Boot Logging. It will create a file named ntbtlog.txt. Collect it and upload it. If you cannot do it within windows, Boot with a live Linux disc (I prefer Puppy Linux for those) and collect it in a USB stick, use the usb stick in another computer and upload it. It is necessary.