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Windows 7: Whea_uncorrectable_error

27 Mar 2013   #1
prfella

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Whea_uncorrectable_error

I am having random BSODs. WhoCrash is reporting back this:

This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8005453028, 0xB66E4000, 0x9B000175)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

If anyone can help, it would be greatly appreciated. Attached is the SF Diagnostic Tool Folder.


My System SpecsSystem Spec
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27 Mar 2013   #2
Pauly

Win7 Ultimate X64
 
 

Hello prfella, Welcome to SF

All your dumps are pointing at a hardware error and stating the problem originated in the level 1 cache of your cpu as a first step i recommend you check the temperatures on your machine, install some monitoring software on your machine and check your idle temps then run a stress test on your cpu Hardware - Stress Test With Prime95 i recommend you dont leave your machine unattended while doing this (at least not for a while at the start) and see how temps rise while loading up the processor and report back. If temps go to high quit the test
My System SpecsSystem Spec
27 Mar 2013   #3
prfella

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi, Pauly! Thank you for the quick response!


My CPU is a AMD Phenom II X4 970 BE

My MB is a ASUS M4A87TD/USB3

For Hardware Monitoring I use CPUID Hardware Monitor

My CPU Temps Idle are 52 degrees Celsius. Under Load I've seen it go up to 62 Degrees Celsius

The temps for the individual cores are 59 degrees Celsius and I've seen them go up as high as 72 degrees Celcius.

I have heard the the max operating temp for this CPU is 72 degrees Celsius, however I have not seen it go that high (unless it reaches it right when before the PC BSODs, in which case I have no way of knowing it).
My System SpecsSystem Spec
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27 Mar 2013   #4
Pauly

Win7 Ultimate X64
 
 

Try the prime95 test with the temp software showing on your screen and see what it goes up to, if it shoots up then BSOD you know what the problem is if it raises then levels out then thats something ruled out, remember it could be the processor going south but more often than not its something else and the cpu is the component that gets upset first and reports the crash, if it turns out ok then try running through some hardware tests to prove other components
My System SpecsSystem Spec
27 Mar 2013   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Since this is a hardware issue...
To better help us to help you would you please add your systems specs? Here's the correct way to do it. :SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.

Along with Pauly's suggestions....
Some hardware tests to run.

Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools
RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+
My System SpecsSystem Spec
27 Mar 2013   #6
prfella

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Excellent, thank you guys, I will try these tests and report the results back as soon as they are done.


EDIT: I have also added my system specs.
My System SpecsSystem Spec
27 Mar 2013   #7
prfella

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok I am currently running Prime95 test (Small FFTs) and its on its 10th test currently and the CPU temp has not gone past 69 degrees Celsius and the Core Temps have not gone past 83 degrees Celcius. No BSODs currently and the temps are holding steady. Should I try any of the other Prime95 tests?
My System SpecsSystem Spec
27 Mar 2013   #8
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

No, the default setting are OK, allow it to run a few hours to see if the temp stay in that range. This tests a lot of RAM along with CPU.Each Prime pass is 19-22 tests and they become more intensive.
My System SpecsSystem Spec
27 Mar 2013   #9
prfella

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok so I stop the current test (Small FFT) and run Blend test? The reason I chose Small FFT is because a couple of weeks ago when I started getting BSODs I did a quick preliminary search and came up with that memory is usually the culprit. I ran memtest86+ and within 9 minutes I got back errors.

So I took out one stick and ran memtest86+ again and it completed an entire pass without any errors. So I thought it was the memory. After a few hours though, the PC BSOD'ed again.

So I chose the Small FFT test in Prime95 to really test out only the CPU. The Blend test seems to test both CPU and RAM, and if an error came back , I wouldnt be able to tell where it came from, am I correct in assuming this?
My System SpecsSystem Spec
27 Mar 2013   #10
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

OK, since memtest got errors, did you run through the process of testing each stick in each slot? You may also try to set your BIOS to default settings for the time being. Just set your boot priorities and proper RAM timings, voltage, and timings. Improper setting can give memtest errors too.
My System SpecsSystem Spec
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