Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when WD USB 3 connected

28 Mar 2013   #1
rapa1

Windows 7 Home Premium 64bit
 
 
BSOD when WD USB 3 connected

I get a BSOD when I plug in my USB 3 WD drive rusb3xhc.sys address in stack rusb3xhc.sys+1bf7b BlueScreen event ID 1001


My System SpecsSystem Spec
.
29 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Kaspersky and your Renesas Electronics Corporation USB 3.0 Host Controller Drivers seem to be acting up.

Code:
fffff880`1b005848  fffff880`032be7e7Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif+0x237e7
Code:
2: kd> lmvm rusb3xhc
start             end                 module name
fffff880`1bc01000 fffff880`1bc3c000   rusb3xhc T (no symbols)           
    Loaded symbol image file: rusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys
    Image name: rusb3xhc.sys
    Timestamp:        Thu Sep 15 07:15:00 2011 (4E715194)
    CheckSum:         00043445
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As a test, please remove Kaspersky using its removal tool from here:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free
Good and Free system security combination

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



Run a full scan with both (separately) once downloaded, installed and updated.

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

To do this, follow these steps:

Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

At the command prompt, type the following command, and then press ENTER: sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

SFC /SCANNOW Command - System File Checker

Check your hard drive(s) for errors by running Disk Check:

Check your hard disk for errors
Disk Check

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
  • open the control panel
  • go to power options (you may have to set view to small icons)
  • click change plan settings
  • in the window that opens:
  • click change plan settings
  • click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Await the .nfo file and the results with further BSOD reports if you have them.
My System SpecsSystem Spec
29 Mar 2013   #3
rapa1

Windows 7 Home Premium 64bit
 
 
WD3 Issue

I should mention, this happens with multiple USB drives, and they all work fine when I use them on my USB 2 port....Included here is the msinfo32 file as requested. Thanks!
My System SpecsSystem Spec
.

29 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by rapa1 View Post
I should mention, this happens with multiple USB drives, and they all work fine when I use them on my USB 2 port....Included here is the msinfo32 file as requested. Thanks!
Okay.

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

1. Startup Programs - Change
2. Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
29 Mar 2013   #5
rapa1

Windows 7 Home Premium 64bit
 
 
USB 3 Crash

Ok, I tried your suggestions, but no joy. Attached is my current dump file....Thanks
My System SpecsSystem Spec
29 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.


Upload a screenshot of your hard disk using CrystalDiskInfo:

CrystalDiskInfo Standard Edition
How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website:
Hard Drive Diagnostic Procedure

Let's run driver verifier and see if it catches any misbehaving drivers: Driver Verifier Enable/Disable
My System SpecsSystem Spec
01 Apr 2013   #7
rapa1

Windows 7 Home Premium 64bit
 
 

All these tests passed successfully, any other ideas? By the way, I get a BSOD in SAFE MODE as well.
My System SpecsSystem Spec
01 Apr 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

How many passes did you take memtest for?

Upload a screenshot of your hard disk using CrystalDiskInfo:
My System SpecsSystem Spec
Reply

 BSOD when WD USB 3 connected




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
The Network icon shows Not Connected, but I'm connected
Hi to all The Network icon shows Not Connected, but I'm connected and can brows the internet. my prblem solved but after restart my computer this problem come back. I'm confused:confused: because I tried many ways to sole it! I disconnected my pc from modem, waited about 30 seconds and...
Network & Sharing
Connected to Wireless network, but windows says Not connected
OK, so i am connected to my wireless network, but windows says that i am not connected
Network & Sharing
BSOD when using anything connected to my internet
I have been having this problem for about 4 days i have tried fixing it my self but to no successes. I can't be in safe-mode with networking without blue screening I was hoping someone could help thanks!
BSOD Help and Support
network system tray icon shows not connected but I am connected
So, this is not a major issue but kind of annoying. Recently I have noticed that the system tray icon for the wireless network always has that little red X and if I open the Network and Sharing Center it says "You are not currently connected to any networks." When I click "See Full Map" it shows...
Network & Sharing
BSOD when connected to the internet
Hello I got this new computer a few weeks ago and have had a range of blue screens. I had three blue screens yesterday, the first two occurring when opening up an internet browser and then the third one whilst connecting to the internet after re-installing my wireless USB driver (I thought that...
BSOD Help and Support
VPN Connected but no network access; TCP/IP Not connected
I'm having problems getting a VPN to work which seems to be a common problem but I cannot find a solution Basic hardware: XP and 2 win7 Ultimate computers (A&B). B is the VPN server. Router: Thomson SpeedTouch TG585v7Xp . Port Forward tester confirms port 1723 is open Internet access via...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:41.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App