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Windows 7: BSOD Driver Power State Failure

28 Mar 2013   #1
minor

Windows 7 Home Premium 64 bit
 
 
BSOD Driver Power State Failure

This is a HP pavilon dm4 Laptop, windows 7 64 bit.

The BSOD seems to always happen when the computer is plugged in, although it has happened a couple times when it wasn't. Its never when I am in the middle of doing something, only when I leave the computer alone for a while will it crash like this. For example, even if I am just listening to music or watch a movie, it doesn't crash. It's like it does this when it gets bored or something... As long as it is doing something it is fine.

I updated the drivers using HP's tool, but the problem hasn't gone away.


My System SpecsSystem Spec
.
28 Mar 2013   #2
minor

Windows 7 Home Premium 64 bit
 
 
File correction

Sorry, I posted the incomplete file the first time... Here are the other files because the complete .zip file exceeded the maximum size.
My System SpecsSystem Spec
29 Mar 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Start Menu\Programs\Symantec Endpoint Protection	Public:Start Menu\Programs\Symantec Endpoint Protection	Public
Symantec/Norton is a frequent cause of BSOD's. Please remove it using its removal tool
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective.
Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free
Good and Free system security combination
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

To do this, follow these steps:
1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. At the command prompt, type the following command, and then press ENTER: sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

SFC /SCANNOW Command - System File Checker

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
Startup Programs - Change
Troubleshoot Application Conflicts by Performing a Clean Startup

Then run Disk Check for errors on your drive:
Check a drive for errors

Let us know the results.
My System SpecsSystem Spec
.

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 BSOD Driver Power State Failure




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